Lubaantun Tours

Staff did a great job with cleaning our room. You MUST notify them when you want it to be cleaned. We booked a big room and had to downgrade to a smaller one because of construction that starts very early. I was expecting some money back or incentives due to the downgrade. But nothing. Any issues you have, and I mean as soon as it happens. Notify them. We had an issue with our golf cart the 1st day and I mentioned it. My boyfriend and hotel manager said everything was okay. And we continued driving a busted golf cart (unknowingly because no one was a certified mechanic). Until we got into an accident (yes we are ok and so was the other person) that’s when they looked at it…and what do you know? Mechanic advise us to get a new golf cart. Unfortunately this was looked at the day before we left. If you’re in your 20-35, or just lit, looking for fun vibes. This may not be the hotel. It gave very much for older folks or families. Pool is only 5ft deep and closes by 10pm. Keep in mind if it’s slow, kitchen will close early. They do provide sunscreen, aloe Vera and bug spray all the time. Food 10/10 GET THE CEVICHE. Happy hour at Aji 🔥 Cleanliness 9/10 Property 5/10 construction and the “private beach” was murky green water with lots of seaweed Staff 10/10 most of the staff were good vibes

the resort was beautiful. loved the pool the kitchen was very nice .very clean. Eiden was very nice and helpful...activity director Karen was awsome and very helpful . making sure all our activities were set up. due to mother nature the beach was not available but there were other beaches near by. karen booked us a tour to check out the Mayan ruins and cave tubing with lunch included. we had an awsome time.....Eddy and Mike {tour guides} were really cool and made sure everyone was comfortable and was having a great time ,they also were very knowledgeable