Mataram Immigration Office Tours

Was quite shocked. Upon checking in, served a welcome drink, which was great but after that was just downhill. No towels were in the room and tried to call the front desk but the phone was disconnected. It took hours to get the towels. Power outage continued for so long and occurred frequently. The color of water was terrible… even for 1 night, wasn’t rest at all…

I gave the overall rating 4 stars only because I believe that the rooms could do with some level of updating, once this is done I believe that the hotel will be a 5 star resort. The staff who clean the rooms are brilliant and I would like to give a special shout out to Muskur, he was the one tasked to clean my room. He was just good and he took very good care of me during my stay. Overall the staff are warm and friendly and they go above and beyond to provide what you need. A massive thank you to the staff in the spa, they were very professional and very good at what they do. The restaurant staff were also great, my only complaint was that someone signed lots of alcoholic drinks on my room account, however the reception staff worked swiftly to remove this but a better system must be put in place to ensure that other guests are being honest as well as to protect other unsuspecting guests and the financial security of the hotel. I had a a wonderful time and I would definitely visit again and recommend it to others. Thank you Holiday Resort.

I stayed at Gili Air Escape for almost 2 weeks. The staff is fantastic and the bungalows are nice. Loved the location - close to the beach and great eateries including Pachamama, Gili Coffee Roasters, Keisha (sushi), and very walkable or bikeable to the main street. The pool and facilities are wonderful and overall, it pretty quiet - you will hear the nearby mosque starting around 4:30am and of course, roosters, but I just had headphones so I honestly didn’t care. The only thing I would improve is the quality of the towels, mainly the pool/beach towels - they are quite small. I would definitely recommend and stay at Gili Air Escape again in the future!