Mercy Trailhead Tours

THE GOOD: Some positive notes to start regarding our stay. The room was perfect. Clean, comfy, spacious, and fun. The lobby and art throughout the hotel built a mood of positivity and fun. THE BAD: We chose this place entirely because it was advertised as having a hot tub/whirlpool. It was 40 degrees in Houston the morning of the day we arrived. We knew it was going to be cold and looked forward to an evening in the hot tub in the cold weather. The hot tub was not working (not restricted or closed off, just a super cold pool of water with plenty of leaves floating if you wanted to get in). We would have chosen somewhere with a working hot tub had we known, but we took the list of “amenities” as fact. If this is your deciding factor, I suggest calling to ask if it’s working. When we rushed back to put on our swimsuits and went down only to realize it was not working… it was frusturating. It was the one thing we looked forward to all evening after a cold day in what we expected to be (and is usually) a warm city. THE MINOR: None of these play a part in the 3/5 review. These are intended as notes for management or whoever it concerns. - No lotion. The hair and body wash amenities were great (and good quality IMO), but there isn’t lotion supplied and no lotion for sale in the lobby with the other amenities available for sale - Trash bins at breakfast and outside the elevators were overflowing. It’s a beautiful place boutique hotel but trash cleanup needs work

Great stay overall! The room was clean, comfortable, and the staff was super friendly. Loved the location and the amenities — definitely worth it. I’d stay here again!

Service was excellent