8.8/10 Excellent! (897 reviews)
Upon checking my bank visa statement It appears charges are accurately done first . However, there were two unknown charges in my bank statement that can’t be reconciled with the receipt they printed out for me. A week after we are back from our cruise I wrote to the guest services to enquire about the extra charges, looks like they are in no hurry to answer my questions? Until now, I still have not received good explanation from them to resolve this issue, that I am charged over C$ 500.00! For two mysterious charges In my 4 days still stay. This is not an average hotel, for 4 days two superior rooms cost me over C$5000.00. Although I like the hotel, Pestana cannot randomly charge my visa like this. I am not happy about it! If they don’t give me a good explanation of that, I would say —beware of your visa bill. Don’t leave the front desk until they explain everything to you. Otherwise, a nice surprise will be followed later…just be careful! Keep all your receipts ! Now depending how they handle my situation that will determine if I would recommend or use this hotel in the future!! Thank you!
Reviewed on Sep 9, 2025
