“The hotel was in a great location. It was clean and our room was great. Their communication wasn't very good. Breakfast was included in our booking but they didn't tell us that we had to order it the day before so we missed out. There was construction happening to the building which we didn't know when we booked so the entrance was quite dirty and chaotic.”
“Very clean in all areas. Staff was eager to help with whatever was needed. Manager was available to assist his team at all times. We even saw him working the breakfast buffet! Nice to see him helping his team. I’m sure they appreciate that.
All in all a great place to stay and we loved the room! Very modern. ”
“We thoroughly enjoyed our stay at Vu Hotel. The hotel appears to be family-owned and operated, and the personal attention and hospitality really stood out throughout our visit.
The staff were incredibly helpful and went above and beyond to make our stay comfortable. They arranged a private driver for our trip back to Hanoi, making our travel plans simple and stress-free.
Breakfast was another highlight. The staff paid attention to the little details and noticed how much we enjoyed the fresh……
“This is a family owned hotel.
Clean room. Friendly and very helpful staff. Wifi was spotty but worked most of the time. Breakfast had to be ordered 30 minutes before time as the mother of the family serves as the cook too.
As there is not a restaurant very nearby we suggested to them to either get microwaves in each room or 2 in the dining room. Guests need to be able to warm up food. Need rubber mats in bathrooms as tiles are very slippery and people can get injured easily.”
“The check-in was difficult as the owner of the hotel wasn't able to communicate in English. She used a translator device but it was limited to communicate properly. Especially, when she tried to explain the rule that we are only allowed to use one of the two beds in the superior double room we booked, it was so difficult to understand. In my entire life of travelling more than 30 countries internationally, I have never experienced such a rule (oh, I guess a cheap youth hostel bed in a shared……
“Recently renovated or built hotel with an elevator, great location and wonderful owners!!!!! Van was the absolute sweetest person. She was very helpful with any questions I had and woke up early to see me off! Would definitely recommend to anyone visiting. It is right beside the iconic walking street.”
“The hotel is excellent. It's 1.8km from the town city and around 10km from Tam Coc. The town is very safe and well lit. We rented a bike and had no issues at all. There are a few convenience stores around, but you need to go into town for a decent coffee. The hotel manager is excellent and very helpful. Breakfast pho is superb. It is situated next to a field on a quiet road. It is peaceful and very clean. Highly recommended.”