6/10 Aceptable
Cliente verificado
18 jun. 2024
Le gustó: Limpieza y condiciones de la propiedad
Like the previous reviewer of this property we were also disappointed to find that we were also given a double room with a shared shower room rather than a private bathroom that we booked and was detailed in our hotels.com receipt (photo attached of booking shows standard room and private bathroom and have checked and if you go in to site today standard room shows private bathroom.
As we were very tired after our journey and waiting around for 3 hours to gain access to our room at check in time, we could not face going back down 3 flights of stairs as we were out on the top floor and then have to go next door to the adjoining guest house to find the owner to complain and then back up all the stairs again.
We also felt looking back that the owner having used the words “You are in Room 7 - which is the room you paid for” when she gave us our room key that she knew we had actually not been given a room with private bathroom that we had booked and she was used to people complaining about not getting the room they booked hence using the words she usd.
To make matters worse - the shared shower room was through the wall from our bedroom and when any of the other guests took a shower, we felt like we were in the shower room with them as the wall was very thin.
The room was clean & comfortable but having seen there is only 1 other review (why only 1 from 11 rooms)) and had the same problem it makes us feel we were cheated & hotels.com should check out this property.
Cliente verificado
Se hospedó 1 noche en junio de 2024