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Opiniones de Best Western Plus The Inn at Horse Heaven

2.5 out of 5
Best Western Plus The Inn at Horse Heaven
259 Merlot Dr, Prosser, WA

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 329 de 565 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 164 de 565 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 43 de 565 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 565 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 565 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

9.2/10

Servicios

9.0/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Beatriz

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great the only thing the bothers me was the smell in the room , it was like someone was smoking
Se hospedó 1 noche en marzo de 2022
Respuesta de Lupe Molinero, el 26 mar. 2022
Thank you for your review we appreciate, am sorry for the in connivence about the smell, next time lets us know immediate and we move to the other room.

8/10 Bueno

Jorge

Le gustó: Servicio y personal y condiciones de la propiedad
Suficiente
El servicio de front desk y restaurant fue excelentes. El desayuno siempre lo mismo. La limpieza del cuarto se limitó a tender la cama y lavar el baño. Tenía dos cañas y solo arreglaban una
Se hospedó 3 noches en junio de 2017

10/10 Excelente

Linda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick one night visit. Comfortable, easy in and easy out
Se hospedó 1 noche en mayo de 2024
Respuesta de Scott R, el 20 may. 2024
Glad you had a comfortable stay. Please come back and stay with us a while. We have a great wine community that has a lot of fun events throughout the whole year. Check out Tour Prosser.com website for your next visit.

10/10 Excelente

Marie

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
OMG!! THIS PROPERTY HAS GIVEN ME HOPE AGAIN IN HOTELS. EVERYTHING!! WAS 5STARS. I DRIVE TRACTOR-TRAILERS AND WE HAD PLENTY OF SPACE...THE GROUNDS ALSO HAVE PLENTY OF DOGGY poopy bagz...The water is so soft as well.
Se hospedó 1 noche en mayo de 2024
Respuesta de Maria M, el 7 may. 2024
Thank you so much, for your kind review. we appreciate it.

10/10 Excelente

Ernesto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 2 noches en abril de 2024
Respuesta de Maria Molinero, el 3 may. 2024
Thank you for Stay with us,

8/10 Bueno

Charuphan, Seattle

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Great little breakfast bar with an omelet station! Pool towels could have been more readily available.. and the indoor pool could of been larger.. but it suit our needs for a soccer tourney weekend overnight stay. The parents especially loved the wine tasting options within walkable or short drive distance.
Se hospedó 1 noche en abril de 2024
Respuesta de Maria Molinero, el 1 may. 2024
We are so happy to know that you guys enjoy your stay. Thank you for stating with us. We appreciate it.

10/10 Excelente

Magda, Maple Valley

Se hospedó 1 noche en abril de 2024
Respuesta de Scott R, el 20 may. 2024
Hope you had a nice stay and hope to see you again soon. Check out Tour Prosser website for upcoming events and fun things to do. Have a great day and thanks again for staying with us.

10/10 Excelente

Kathleen, Missoula

Se hospedó 1 noche en abril de 2024
Respuesta de Maria M, el 7 may. 2024
Thank you for staying with us.

10/10 Excelente

Rosemary

Everything was fantastic!!!
Se hospedó 1 noche en abril de 2024
Respuesta de Maria M, el 18 abr. 2024
We are happy to know that you enjoy your stay.

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property and great people!
Se hospedó 1 noche en abril de 2024
Respuesta de Maria, el 18 abr. 2024
Thank you for your Review!

8/10 Bueno

Carol

Le gustó: Limpieza
Se hospedó 2 noches en abril de 2024
Respuesta de Maria Molinero, el 13 abr. 2024
Thank you for your stay.

10/10 Excelente

Lorrie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to fanily and friends that live here in prosser
Se hospedó 3 noches en abril de 2024
Respuesta de Maria Molinero., el 13 abr. 2024
we appreciate. You're Staying.

6/10 Aceptable

kristina

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
The service was great. The people that stayed in the room above us however made for a sleepless night.
Se hospedó 1 noche en abril de 2024
Respuesta de Maria Molinero, el 13 abr. 2024
Thank you for staying with us. :)

8/10 Bueno

Teresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a great location
Se hospedó 2 noches en febrero de 2024
Respuesta de Maria Molinero, el 28 feb. 2024
Thank You for staitng with us, we apreciate it. :)

10/10 Excelente

Kurt

Se hospedó 1 noche en diciembre de 2023
Respuesta de Maria Molinero, el 9 feb. 2024
Thank you for staying with us, we apreciate yor fedback.

10/10 Excelente

Charles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really nice hotel to stay at. And loved the breakfast!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Maria Molinero, el 9 feb. 2024
Thank you so much for take your time to leave us a eview. .

10/10 Excelente

Pam

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very comfortable and clean room - with an actual closet, supplied with hangers, two luggage racks, iron and board, and extra pillows. Sitting area included a recliner and two chairs. Dining room well staffed, provided a wide range of breakfast choices. I highly recommend The Inn at Horse Heaven in Prosser.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Maria Molinero, el 28 dic. 2023
Hi Pam, Thanks for the nice review. We appreciate you staying with us and please come back again soon. Have a great day.

10/10 Excelente

Crystal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very peaceful staff was friendly room was clean very nice
Se hospedó 1 noche en diciembre de 2023
Respuesta de Maria Molinero, el 28 dic. 2023
Hi Crystal, Thanks for the nice review. We appreciate you staying with us.

10/10 Excelente

Barnes

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en noviembre de 2023
Respuesta de Maria Molinero, el 12 dic. 2023
Thank you for your feedback. :)

10/10 Excelente

Dee

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was good, clean, quiet. Staff was a fishing and effective. Cool area was quiet and clear and clean. Breakfast area was good. Food was good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Marria Molinero, el 28 nov. 2023
Thank you so much for your review, we appreciate it.

10/10 Excelente

Dee

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff was good and easy to work with. Clean rooms. Great breakfa
Se hospedó 1 noche en noviembre de 2023
Respuesta de Scott R, el 14 nov. 2023
Dear Dee,Thanks for the wonderful review. We appreciate your comments and hope you come back and visit soon. If you come here for fun please check out Tour Prosser website for upcoming events.

8/10 Bueno

Derek, Yakima

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location has good access to the area and highways.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Scott R, el 14 nov. 2023
Dear Derek,Sounds like you had a nice stay. I hope you come back soon. If you come to town for fun please check out Tour Prosser website for upcoming events.Thanks for staying with us, and have a great day.

10/10 Excelente

Todd

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff are friendly and helpful, the rooms are well maintained and clean, thr bed was super comfortable and it was pet friendly. I'm a bit of a hotel snob and this place was great.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Scott R, el 6 nov. 2023
Dear Todd,Thanks for the wondaful review. We really appreciate you staying with us. If you come to Prosseer for fun, please check out Tour Prosser Website for upcoming events and great things to do. Have a great day and hope to see you again soon.Thanks,

10/10 Excelente

Sherrill, Portland

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room has an excellent minifridge and microwave. We got a dog-friendly room. The pool is nice. Everything is clean!
Se hospedó 1 noche en octubre de 2023
Respuesta de Maria M, el 21 oct. 2023
Thank you, so much for your kind review we appreciate it.

10/10 Excelente

Steven

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff, great cook to order breakfast omelets and breakfast bar with hot food, pool/hot tub, and king suite has full living room and full kitchen. Excellent!
Se hospedó 2 noches en octubre de 2023
Respuesta de Maria Molinero, el 20 oct. 2023
Thank you, for your review we appreciate your feedback.

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent breakfast. Many choices all delicious.
Se hospedó 1 noche en octubre de 2023
Respuesta de Maria M, el 21 oct. 2023
Thank you for taking your time to make the review we appreciate it.

10/10 Excelente

Sabina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Maria Molinero, el 19 oct. 2023
Thank you for stating with us and your feedback, we a appreciate it.

6/10 Aceptable

Troy

Murphy bed
Hello, I had reserved a queen room for my 1 night stay. The reservation was done on my app, reservation made efficiently. No where did it say the room was not available. Upon checking in, no mention was made to a change in room. I unlocked the room to find I was put in a conference room, with a twin Murphy bed - huge conference table, tons of conference chairs. I was to tired to complain but for $186.00 I should have had a queen size bed.
Se hospedó 1 noche en octubre de 2023
Respuesta de Maria Molinero, el 14 oct. 2023
Hello, unfortunately, when you guys book online they don't describe the type of rooms, I apologize for the inconvenience. we are always able to move you guys when we have available rooms.

10/10 Excelente

Marianne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Scott R, el 12 oct. 2023
Hi Marianne,Thank you for the wonderful review and we appreciate you staying with us. If you come to town for fun, please check out Tour Prosser website for upcoming events and fun things to do in town.Have a great day and hope to see you soon.

10/10 Excelente

Jackie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Scott R, el 10 oct. 2023
Hi Jackie,Thanks you for the wonderful review and we appreciate you staying with us, and hope you come back soon. If you come for fun, please check out Tour Prosser website for upcoming events and fun things to do...Have a great day!

10/10 Excelente

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff!
Se hospedó 2 noches en octubre de 2023
Respuesta de Scott R, el 10 oct. 2023
Thanks for the wonderful review. We really appreciate you staying with us and hope you come back real soon. If you come for fun please check out Tour Prosser website for upcoming events and fun things to do...

10/10 Excelente

Sherrill, Portland

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
I liked that gourmet coffee was right next door!
Se hospedó 1 noche en octubre de 2023
Respuesta de Scott R, el 10 oct. 2023
Thanks for the wonderful review. We really appreciate you staying with us and hope you come back real soon. If you come for fun please check out Tour Prosser website for upcoming events and fun things to do...

10/10 Excelente

Mindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Maria Molinero, el 2 oct. 2023
Thank you for your feedback. we appreciate it.

10/10 Excelente

Agata Weronika

Le gustó: Limpieza, servicio y personal, servicios
Everything was perfect. The breakfast buffet had fresh omelets every morning - a big plus!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Maria Molinero, el 27 sept. 2023
Thank you for this amazing review. It is always a pleasure to accommodate you. Please come back soon!

8/10 Bueno

Heidi

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good stay, pet friendly which was very helpful.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Ashley , el 12 sept. 2023
Heidi, Thank you for this review. We are very glad to hear you enjoyed your stay. It was a pleasure having you and your puppy stay with us! Please come back soon.

10/10 Excelente

HESTER

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
LOVED THE ROOM I HAD - WAS CONVENIENT AND QUIET. STAFF WAS FRIENDLY. BREAKFAST WAS GOOD. LOTS OF AVAILABLE PARKING.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ashley , el 10 sept. 2023
HESTER, Thank you for this amazing review. We appreciate all your kind and positive words! It was a pleasure accommodating you and we hope we will see you again very soon. Thank you for staying with us.

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was lovely. The staff were very nice and helpful.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ashley , el 10 sept. 2023
Sarah, Our entire staff is very glad to know that you enjoyed your stay. It was a pleasure accommodating you. Please come back soon!

6/10 Aceptable

Lydia

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
The outside was well maintained! However, the two things i did not happy about were: 1. I reserved a room online with two queen beds and was given a handicap room with one bed. 2 the toilet had been cleaned in at least two weeks as it had a dirty ring at the water line
Se hospedó 1 noche en septiembre de 2023
Respuesta de Maria Molinero, el 7 sept. 2023
Dear. Lidya, I am sorry for the inconvenience about your reservation I see your booking online is true my front desk changed the room because the room Expidia reserved for you has a Murphy bed. they try to do the best for you I am sorry that we don't meet your expectations. I informed the Housekeeping about the toilet ring Thank you for bringing this to my attention. I appreciate it.

10/10 Excelente

Kenneth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really close to a lot on of very nice wineries.
Se hospedó 2 noches en agosto de 2023
Respuesta de Lupe, el 31 ago. 2023
Thank you for staying with us we appreciate it!

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Maria M, el 31 ago. 2023
WE appreciate your stay with us.

8/10 Bueno

Connie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast with the omelet bar was a nice surprise. We will definitely be back.
Se hospedó 1 noche en agosto de 2023
Respuesta de Maria Molinero, el 30 ago. 2023
Thank you, for your stay with us see you soon.

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Maria Molinero, el 30 ago. 2023
Thank you for your stay.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Read it Jim the employees were fantastic very professional very friendly. The facilities were just OK. And we would stay there again
Se hospedó 1 noche en agosto de 2023
Respuesta de Ashley Guzman, el 28 ago. 2023
Thanks for your review!

2/10 Terrible

Susan

No le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de ashley , el 22 ago. 2023
Sorry to hear you had a bad stay if there is anything we could have done differently please let us know. Your feedback is very important to us.

10/10 Excelente

James

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast was excellent and the staff were very friendly.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ashley Guzman, el 20 ago. 2023
Thank you James!

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wine Country
Spent 3 memorable nights and days at the hotel. A great place to stay and relax, as well as being close to many amazing wineries and beautiful country! Everything about the hotel was great, including the quietness, cleanliness, comfortable bed, breakfast and friendly staff. We would definitely return, and would highly recommend to friends and family!
Se hospedó 3 noches en agosto de 2023
Respuesta de Maria Molinero, el 10 ago. 2023
Dear. Christine, thank you for your kind review. :)

10/10 Excelente

Remedios

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is great to stay at. It is easy to get to.
Se hospedó 1 noche en agosto de 2023
Respuesta de Maria Molinero, el 10 ago. 2023
Dear Remedios, Thank you for staying with us.

10/10 Excelente

Mike

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay was perfect! Everyone we interacted with was kind, helpful and professional. Breakfast was great and even the children in the sunny outdoor pool were well behaved. We would definitely recommend The Best Western Plus when visiting in Prosser, WA.
Se hospedó 1 noche en julio de 2023
Respuesta de Maria M, el 29 jul. 2023
Thank you for you feedback we appreciate it. we so happy to know that your f family enjoy. our pool and breakfast, I hope see you guys soon.

10/10 Excelente

Michael

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en julio de 2023
Respuesta de Maria M, el 29 jul. 2023
Thank you for staying with us.

10/10 Excelente

Jill

Se hospedó 1 noche en julio de 2023
Respuesta de Ashley , el 14 ago. 2023
Jill, Thank you so much. Our entire staff is glad you enjoyed your stay. Come back again soon!