Puerto Rico Premium Outlets Tours

Good location, nice place, clean, looks the sana as pictured. Walking distance to the beach, restaurants and casino. Doesn’t have pool.

When I booked through Expedia, I didn’t get an email for gate codes until the night I arrived on the island.. I had to call the number and the phone line wasn’t a good connection - lady was hard to hear/understand. However shortly thereafter hanging up, I received a text message with all the information. The guesthouse was beautifully maintained! Room had ice cold ac.. the shower water didn’t get that warm, but it was charming! Very close to El Yunque Rainforest, lots of restaurants and beautiful scenery! The people and culture here are charming! I would overall rate my experience here a 8/10, and would definitely choose to book here again in the future.

I do not recommend this hotel, especially if you're renting a car or expect basic hospitality standards. I paid $25 per day for parking during my week-long stay, yet more than half the time I had to wait for staff or bar patrons to move their vehicles before I could park. The hotel clearly oversells its very limited parking while charging guests a premium for it. Housekeeping was equally disappointing. After the first day, I had to repeatedly request fresh towels, toiletries, toilet paper, and even have my bed made. These are basic services that should never require guests to ask. The complimentary breakfast was also poorly managed. Although it's advertised from 7-10 AM, items were often unavailable. If you wanted eggs, you had to ask the front desk employee to stop assisting guests and cook them, resulting in unnecessary delays. Even more surprising, the hotel didn't offer complimentary coffee or tea with breakfast, forcing guests to spend extra money elsewhere every morning. The only highlights were the central location in San Juan and Chris, whose local recommendations genuinely improved our trip. Overall, the hotel fails to deliver the level of service and amenities its rates suggest. Between the oversold parking, inconsistent housekeeping, and poorly managed breakfast, there are far better places to stay in San Juan.