Ray Point Tours

Great spot in Boothbay Harbor Maine. Walkable area to restaurants, boat excursions, shops and waterfront. Easy parking on premises. Check in time on our Expedia booked reservation states 2:00pm-4:00pm check in. We received a text message from the Inn manager letting us know check in was at 4:00pm and to send him a text when we were close to arrival. Other than the time difference check in was seamless and informative. Property manager was friendly and accommodating and walked us around the common areas of both buildings Admirals Quarters where the main office is and the greenleaf building where we stayed. They both have a shared kitchen area and living room dining room areas. Our room was advertised as a private penthouse king with direct access to the sky deck. The room was on the small side but worked for our short stay and had fold out luggage storage which was convenient for our belongings. We had a small refrigerator as well. Bed was on the soft side which didn’t work well for me but was fine for my husband. Lots of light comes in early morning but we are early risers so no issue for us. The view out of the windows from the bed was beautiful. All upgrades were well done. Neighbors sliding door was right next to ours which accesses the shared deck. You could hear your neighbor as well when inside. The property is set up with a sense of community most areas are shared including decks, chairs, grounds both inside and out. Typical of most Inn’s.

Overall, my husband & I enjoyed our stay at the Raffles -- but we weren't thrilled with the level of service we received. Specifically: - We checked in late (~11pm) due to a train delay, and the front desk informed us that our "butler" would reach out the next morning to introduce various services, etc. That never happened, which was disappointing because butler service is a Raffles staple that we were looking forward to experiencing. - Upon getting to our room, which was otherwise lovely, it became clear that the touchscreen-enabled lighting system had malfunctioned. This meant we could only have ALL the lights in the room (+ bathroom) 100% on or 100% off -- no in-between (and no dimming, etc). I alerted the front desk immediately, who offered to send an engineer "within an hour or so" -- but at that point it was nearly 12am, and we were too exhausted to wait so we declined. No one ever followed up with us or offered a solution to the issue, which grew increasingly annoying throughout our stay (e.g., I had to use my phone light to use the bathroom at night because the only other option would have been to turn ALL of the lights on 100% (and wakeup my husband). The issue also extended to the "request service" vs. "privacy please" button, so we had no way of requesting (or denying) maid service. - My husband & I celebrated our anniversary on this trip, and I let the hotel know in advance (hoping for at least a card or little treat) -- but this went 100% unacknowleged.

Love to the room, it was perfect for what we needed. Excellent service and excellent location. We will definitely stay here again.