Spring Lake Tours

We stayed during The Music Festival. Brandon checked us in and throughout the weekend was so friendly and helpful. He made our stay perfect. Jesse the bartender was also incredible. Good drinks and wonderful conversation. The room was comfortable with an awesome view of Union Terminal. The hotel staff was so accommodating and thoughtful. They knew ice would be needed throughout the hot weekend. They provided bags of ice. They also had cold bottles of water accessible at all times. They greeted guests returning from the concert with bottles of water. They had popcorn for snacks available. All of this was gratis. The valets were so friendly and were extremely busy with the deluge of guests and patrons parking their cars that weekend. I was very impressed with everything. The location of the hotel is great for exploring downtown, and the riverfront on both sides. Hats of to the Hyatt Regency. Job well done

Hotel is older building, very art deco and eclectic. Could use minor renovation, some paint, cracking plaster, but nothing that deters from its usability. Was a bit disappointed that you had to select a breakfast option instead of getting complimentary breakfast. Didn’t see that as an option. Air conditioner was quite noisy but did it’s job. Parking in public garage was $20 overnight - tolerable. I’d stay again.

Had air conditioning problems, did move us to a different room the 2nd night.