The Trails Dog Park Tours

This is an older refurbished property. The bed was comfortable but the pillows were old and not very comfortable. We used the shuttle once to take us downtown and pick us up, but it only runs on the hour, so that can be frustrating. We ended up just driving ourselves the rest of the time. We had ants in our room and told management about when we checked out and they promised to take care of it. The breakfast was the typical hotel breakfast--very processed. However, there are restaurants within walking distance that serve breakfast. Also, there's a Whole Foods next door.

Broken shower valve that didn’t get fixed

Resort is very nice. It's actually about .7 miles to the main plaza in Santa Fe. They do have a shuttle you can call to get dropped off or picked up within about a mile radius, so that works well, and we enjoyed actually walking when we had time. Area is safe and walkable. We stayed in the Hacienda portion of the hotel which is all suites with a bedroom. They offer a very nice continental breakfast each morning and a happy hour with appetizers and free wine and beer each evening. Our room could use a general update but was overall nice. The shower head, which was not adjustable had too strong of a flow and the handheld fixture mount didn't hold the fixture in place. The door to the internal patio off our room didn't lock, even after a service call was performed. One night we had a heavy rainstorm and the windows in the bedroom leaked quite significantly.