“A couple of frustrations. The staff does not explain to you how to work the AC. The usual controls don’t work. The AC controls are on a remote that we didn’t notice were on the entertainment center the next morning. And on the first stay the manager asked THREE times if we had dog on check in. The second stay the female manager asked about a dog then asked again if we had dog. I said “nope I didn’t get one in the last 60 seconds “. There fixation about asking about a dog but neglecting to inform……
“Everything was fine, except: (1) there were cockroaches in our room (none seen upon check-in, but found three without even looking this morning, including one in the shower), (2) I was charged $25 twice for incidentals (once yesterday and again today after checking out).
Staff was very apologetic about the roaches, and I understand it wasn’t their fault. I would appreciate the reversal of the incidental charges, none of which I used.”