Waterside Swimming Pool Tours

Great location for is, we stayed last year, some of the Pennine equipment is old, both our TV and iron were broken when we arrived, but the staff were very prompt in exchanging both items

Beautiful! best hotel I stayed in during my whole London trip’

Our welcome was lovely. Very friendly. The room was small but very nicely presented. We booked dinner in the restaurant and all went downhill from there. My starter of scallops was extremely small, greasy and unappetising. Not worth the money. My main however was diabolical. Chicken was tough and I could not eat the vegetables. A congealed mess. When my husband complained, the manager was argumentative and totally unsympathetic. So unprofessional. He eventually did not charge for my main course but with very bad grace. To be fair my husband enjoyed his meal. After that debacle, which ruined our evening, the air conditioning in our bedroom packed in so we had a very uncomfortable night and slept badly. Would I stay there again or recommend it? No chance. Any feedback? Yes! The manager should follow the example of his staff who were charming and very apologetic.