Shell Island Adventure Vacations

Our experience at Sandestin Golf and Beach Resort was absolutely AWFUL. What was supposed to be the first day of our vacation turned into hours of frustration, confusion, and incredibly poor customer service. You could see that there was LACK of any training. We took a 4:00 a.m. flight specifically so we could arrive early have an extra day at the resort, and not waste our vacation traveling. When we arrived, we were told our room wasn’t ready and that we would receive a text as soon as it was available—supposedly within an hour. They didn’t ask to keep our luggage suggest a restaurant on property etc… We explored, had lunch, and returned 2.5 hours later, only to be told the internet was down and there was nothing they could do. When I asked what would happen if the internet never came back, the three employees at the front desk literally said they had no idea and told us to “just come back.”After another 1.5 hours with no text, we returned to a packed lobby. We were finally told they could check us in using a “paper method,” but the staff seemed completely lost. One supervisor told me that if I had a complaint, I needed to take it up with Expedia. I explained that this had nothing to do with how we booked (we didn’t use Expedia)—it was the resort’s HORRIBLE customer service. He seemed completely dumbfounded, excused himself, and never came back.After nearly an hour, we finally received our room—only to discover the door code didn’t work,they had given us the WRONG code.

Layout is confusing but a very nice hotel and staff

Realmente fue una estadía muy placentera y agradable en todos los aspectos, una propiedad impecable , accesible a tiendas , mall, supermercados , un lugar muy cuidado y mantenido , realmente disfrutamos mucho de la propiedad . La cocina totalmente equipada😍 no hay ningún reproche , lo recomendaría 100%, y volveríamos nuevamente

Our experience at Sandestin Golf and Beach Resort was absolutely AWFUL. What was supposed to be the first day of our vacation turned into hours of frustration, confusion, and incredibly poor customer service. You could see that there was LACK of any training. We took a 4:00 a.m. flight specifically so we could arrive early have an extra day at the resort, and not waste our vacation traveling. When we arrived, we were told our room wasn’t ready and that we would receive a text as soon as it was available—supposedly within an hour. They didn’t ask to keep our luggage suggest a restaurant on property etc… We explored, had lunch, and returned 2.5 hours later, only to be told the internet was down and there was nothing they could do. When I asked what would happen if the internet never came back, the three employees at the front desk literally said they had no idea and told us to “just come back.”After another 1.5 hours with no text, we returned to a packed lobby. We were finally told they could check us in using a “paper method,” but the staff seemed completely lost. One supervisor told me that if I had a complaint, I needed to take it up with Expedia. I explained that this had nothing to do with how we booked (we didn’t use Expedia)—it was the resort’s HORRIBLE customer service. He seemed completely dumbfounded, excused himself, and never came back.After nearly an hour, we finally received our room—only to discover the door code didn’t work,they had given us the WRONG code.

Staff is friendly. It’s clean and very close to the beach.

Perfect location great staff and tons around to shop and dine