波恩-莱茵锡滑雪假期

staff are helpful and friendly

酒店就在購物中心旁邊，早餐的種類比較豐富，食物很美味，服務快速和員工都很友善。 房間漂亮寬敞，迷你冰箱里的水是免費贈送的，許多咖啡飲料可供選擇（但是沒有牛奶和茶），浴室很漂亮。

It was amazing!Nice environment ,nice staff and beautiful castle~

Quiet than the area near main station. The facility is good. Although the beginning arrangement is mess, the later remedy is satisfied by us.

半夜突然火警警报，事后没有任何解释和歉意，服务水平一般。酒店靠近红灯区，感觉不是太安全。地理位置还算方便

It was amazing!Nice environment ,nice staff and beautiful castle~

We absolutely loved this wonderful hotel! The king bed was incredibly comfortable, and having two separate duvets meant we both slept like babies. The bathroom was so thoughtfully designed too – with dual sinks so we could get ready at the same time without bumping elbows! Little touches made it special: the bamboo/wooden toothbrushes and razors felt both eco-chic and luxurious, and our room’s sofa and chaise lounge were perfect for relaxing. But the breakfast? Oh, it was an absolute dream! Such a spread for every taste – and as a tea lover, I was over the moon seeing proper loose-leaf teas (not just basic tea bags!) displayed so beautifully. The quality was exceptional. The staff truly shone too! When we needed airport transport with four large suitcases, the gentleman at reception didn’t call two taxis – he found us one spacious cab that fit everything. That thoughtful gesture made us feel so cared for! Just one playful note about our shower’s color-changing lights – while dancing through rainbow hues felt like a fun disco shower (🎵), a simple warm glow might be cozier for evening unwinding! Still, it added a whimsical touch to our stay. Overall, a truly memorable experience we’d recommend in a heartbeat!

It was amazing!Nice environment ,nice staff and beautiful castle~

交通方便，房間非常干净，冰箱飲料啤酒橙汁可乐免费，洗发水和护肤用品全是名牌，大厅面包水果飲料免費，服務生都很好，非常好