Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 11, 2024 on Expedia
The natural area (beach and gardens) excellent
Food was poor, especially the buffets
Comment from Hotel Management
Jun 12, 2024 by Online Reputation Manager, Hotel Management
Dear Hector,Thank you for your feedback. We're glad to hear you enjoyed our beach and gardens. However, we apologize that our food, particularly the buffets, did not meet your expectations. Your comments will be shared with our culinary team to make improvements.We appreciate your input and hope to provide a better experience in the future.Best regards,Online Reputation ManagerIberostar Selection Bavaro
by A verified traveler
Posted Jun 10, 2024 on Expedia
Grounds are well keep and cleanliness. The A/C does not cool the room and I have talked to a few people in the resort who said the same thing. Sheets had a blood spot on them and I asked for clean sheets and they never sent someone until the next day.
Comment from Hotel Management
Jun 12, 2024 by Online Reputation Manager, Hotel Management
Dear JennineThank you for your feedback. We apologize for the issues you encountered during your stay. We understand your frustration with the A/C and the delay in changing your sheets. Please know that the high exterior temperatures we are currently experiencing can sometimes impact our A/C systems, but we are actively working with our maintenance team to resolve this.We are also addressing your concerns about the housekeeping service with the relevant department to prevent such delays in the future. We appreciate your positive comments about our grounds and cleanliness and will strive to improve in all areas.Thank you for bringing these matters to our attention. We hope to provide you with a better experience on your next visit.Best regards,Online Reputation ManagerIberostar Selection Bavaro
by A verified traveler
Posted Jun 7, 2024 on Expedia
I sent a message a few days ago already. Our rooms air conditioning and our parents room air conditioning was only working at half capacity. We advised the front desk and they did nothing. It was very uncomfortable the whole trip as it was immensely hot and humid. As we both our fridges were at had capacity. The drinks were room temperature. The bathroom had a terrible smell from the drain in the shower. The food was great and the beach was wonderful. The service was okay.
We were just disappointed with the air conditioning and fridges in both our rooms. And the terrible smell in only our room. Besides that the trip was good.
Comment from Hotel Management
Jun 10, 2024 by Online Reputation Manager, Hotel Management
Dear Sury,Thank you for sending us your feedback, it is extremely important to us.We would like to apologize for the impression you received concerning one of our facilities. It saddens us to read that apparently the issue you had with the air conditioner and the mini fridge in your room was not solved during your stay. We train our maintenance staff to be ready to solve any complaint, and we regret that we could not manage to do this while you were still with us. We appreciate your positive remarks about our food and beach. Your disappointment is truly understandable, and we will be working promptly to solve this issue so our future guests can enjoy the stay they deserve in comfortable and well-maintained rooms. Thank you once again for letting us know about your concerns. It would be a pleasure to welcome you back again in the future.Kind regards,Online Reputation ManagerIberostar Selection Bavaro
by A verified traveler
Posted May 30, 2024 on Expedia
The hotel has BED BUGS!!! I complained to Management and they finally moved my room. The second room also had bed bugs. My two friends were bitten, however, I slept on the sofa because I was afraid that I would be bitten again. I would NEVER stay here again. They didn’t even bother to compensate me for the trouble. I have bites all over my body. My birthday weekend at this resort was TERRIBLE
Comment from Hotel Management
May 31, 2024 by Online Reputation Manager, Hotel Management
Dear Tanya,First of all, we would like to thank you for sending us your feedback.Allow us to explain that we do not have bedbugs problems at our hotel. We follow a strict cleaning and disinfecting regime as every guest vacates their room. There are protocols in place to handle any such situation through our health and safety team on property. We do regret if your experience was not more indicative of this in spite of our best efforts. We hope to have the pleasure of your company in the future and fulfil all of your expectations in true Iberostar style.Best regards,Online Reputation ManagerIberostar Selection Bavaro
by A verified traveler
Posted May 30, 2024 on Expedia
Staff and food was amazing! Clean too!
Comment from Hotel Management
Jun 3, 2024 by Online Reputation Manager, Hotel Management
Dear Katrina,Thank you so much for sharing this review. We are delighted to know we achieved our goal of offering amazing experiences with you. It will be an honor to welcome you again on your next vacation.Regards,Online Reputation ManagerIberostar Selection Bavaro
by A verified traveler
Posted May 29, 2024 on Expedia
Food was not good and there were a lot of families
Comment from Hotel Management
Jun 3, 2024 by Online Reputation Manager, Hotel Management
Dear Sebastien,Firstly, thank you for choosing our establishment for your holiday.We regret that we were not able to fulfill your expectations with our gastronomic offer on this occasion. At Iberostar, we are on a daily quest for culinary perfection. Our team of hand-picked professional chefs, using only the highest quality ingredients, aims to please our valued guests three times a day without exception. We apologize for not accomplishing our goal with you; we will take note of your words and use the improvement opportunity that this gives us.We hope to have the pleasure of your company in the not too distant future and we are very grateful for your opinion.Best regards,Online Reputation ManagerIberostar Selection Bavaro
by A verified traveler from Little Silver
Posted May 25, 2024 on Expedia
nice resort. rooms are a bit warm and nothing ever dries in there, even when hanging a bathing suit, it stays wet. sliding door very difficult to open and lock. beach was well maintained and beautiful. pool areas clean and nice. drinks were weak at all bars except the lobby bar. the reservation system is not well run. ended up having dinner at the buffet more times than we would have like to due to not being able to get in anywhere else. i think all restaurants should have required reservations. i witnessed many upset patrons on long times waiting to eat at a restaurant. the staff was lovely and friendly. overall, very nice time.
Comment from Hotel Management
May 27, 2024 by Online Reputation Manager, Hotel Management
Dear Mary,We would like to express our appreciation to you for this positive review. It would be an honor to serve you again in the future and until then we wish you all the best.Regards,Online Reputation ManagerIberostar Selection Bavaro
by A verified traveler
Posted May 24, 2024 on Expedia
Beautiful people very personable.❤️
Comment from Hotel Management
May 27, 2024 by Online Reputation Manager, Hotel Management
Dear Sandra,It is always a pleasure to receive positive feedback like yours from our valued guests. We hope to see you again in the not too distant future. Regards,Online Reputation ManagerIberostar Selection Bávaro
by A verified traveler
Posted May 21, 2024 on Expedia
Everything
Comment from Hotel Management
May 27, 2024 by Online Reputation Manager, Hotel Management
Dear Cathal,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Selection Bavaro
by A verified traveler
Posted May 18, 2024 on Expedia
