Ratings based on 982 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 19, 2024 on Expedia
The property is maintained very cleaned. The personnel is highly courteous. Very good customer service.
Parking lot is ample. The only thing was that my room face it train rails and I listened to the passing wagons.
by A verified traveler
Posted Jun 17, 2024 on Expedia
Worst bed every!!! Mattress on metal box no boxsprings. You had noise everytime you moved. Heard all the neighboring rooms. The carpet in the bathroom was split. This could cause a fall.
We pd 180.00 for this. One sliver of sosp for 2 adults. One cup with no cover.
by A verified traveler
Posted Jun 17, 2024 on Expedia
Broken window, whole frame was out of wall so there was a gaping hole to outside. Mold stains on shower curtain, no shower liner, stains everywhere. No hot water in shower. Convenient location
by A verified traveler
Posted Jun 17, 2024 on Expedia
Older and run down.
by A verified traveler
Posted Jun 17, 2024 on Expedia
Hotel needs a major update. Bathroom dirty, holes in wall, mold under sink creeping up wall, toliet dirty. Room musty and felt very humid. Carpet in bad shape. Woke up to lots of different bugs in the room. Desk was falling apart. Because of bugs didn't even think about going for breakfast. Refrigerator not in working order. Stuff smeared on windows. Let owner know and they didn't give a care in the world. Very run down. If all hotel were not filled cuz of tournament we would of gone elsewhere.
by A verified traveler
Posted Jun 15, 2024 on Expedia
We had 3rooms and one had the A/c unit held together with duct tape. All the rooms had paint bubbles like there was water behind, and fixtures removed but nothing replaced or recovered. Bathrooms dirty.
by A verified traveler
Posted Jun 11, 2024 on Expedia
Thought the employees were rude
Comment from Hotel Management
Jun 11, 2024 by Paul / Western inn, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our team during your stay. It is always our aim to provide exceptional service, and we regret that we fell short of your expectations.We take comments about our staff very seriously and will be addressing this matter internally to ensure it does not happen again. Your input will help us improve and provide better service to all our guests.We value your patronage and hope you will give us another opportunity to offer you a more positive experience in the future.Warm regards,
by A verified traveler
Posted May 31, 2024 on Expedia
Comment from Hotel Management
Jun 9, 2024 by Hotel Management, Hotel Management
We're sorry to hear about your experience. Your feedback is valuable to us, and we'll work to address the issues you encountered.
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
Jun 9, 2024 by Hotel Management, Hotel Management
We're sorry to hear about your experience. Your feedback is valuable to us, and we'll work to address the issues you encountered.
by A verified traveler
Posted May 27, 2024 on Expedia
Safe and convenient
Comment from Hotel Management
Jun 9, 2024 by Hotel Management, Hotel Management
We're glad to hear that you found our hotel safe and convenient. Thank you for your feedback!
