Ratings based on 985 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 17, 2024 on Expedia
Comment from Hotel Management
Jun 18, 2024 by Doug, Hotel Management
Hello Andrey, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
by A verified traveler
Posted Jun 14, 2024 on Expedia
DO NOT STAY HERE!
After checking in, went to the room they gave me and was shocked at what I found.
1. Pulled open the bed cover and found that the sheets were messy like someone had slept in the bed.
2. Bathroom shower had strong ammonia / bleach oder, so strong I almost had to vomit.
3. Toilet seat and bowl was NOT clean and found human feces. (I have photos)
Room and hotel is dark, food/drink options are extremely limited, and surrounding area is dirty.
I would rate this negative stars if given the option.
Comment from Hotel Management
Jun 14, 2024 by Ruby, Hotel Management
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day
by A verified traveler
Posted Jun 9, 2024 on Expedia
I would definitely stay at the Cromwell again I had a wonderful experience.
Comment from Hotel Management
Jun 18, 2024 by Doug, Hotel Management
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted Jun 2, 2024 on Expedia
Comment from Hotel Management
Jun 3, 2024 by Michelle, Hotel Management
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted Jun 1, 2024 on Expedia
This is our 2nd time staying at the Crowmwell and we love it!!
We will be back!
Comment from Hotel Management
Jun 1, 2024 by Latrice, Hotel Management
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed it! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted Jun 1, 2024 on Expedia
Comment from Hotel Management
Jun 2, 2024 by Latrice, Hotel Management
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed it! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler from Brookings
Posted May 30, 2024 on Expedia
No unloading zone for hotel guests.
Comment from Hotel Management
May 30, 2024 by Kimberly, Hotel Management
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
by A verified traveler
Posted May 29, 2024 on Expedia
The Cromwell is a good choice on the Strip. Tucked in to floors above the casino, seemingly part of the Flamingo, halls and rooms are dark and quiet. So dark I wondered about the level of cleaning. Our room was comfortable and spacious. However the mattress was softer than I like and the fancy toilet ran water and made noise all night. Good choice if you are trying to save some money on the strip.
Comment from Hotel Management
May 29, 2024 by ALM, Hotel Management
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted May 27, 2024 on Expedia
Walkable area near lots of fun things to do. Had to pay a resort fee that included the pool, but once at pool you are not allowed to sit on any chairs without paying a fee of several hundred dollars. Pain to have to keep walking around the pool or be in the water to enjoy the area.
Comment from Hotel Management
May 27, 2024 by Christina Banks , Hotel Management
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted May 23, 2024 on Expedia
Comment from Hotel Management
May 24, 2024 by Michelle, Hotel Management
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
