Ratings based on 980 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 19, 2024 on Expedia
Hotel is well located next to the TST East station. The staff at the Horizon Club are extremely polite and gave us excellent service. In particular, the Horizon Club manager, Hayden Kwan was very welcoming and attended to my aged parents' needs really well.
by A verified traveler from Los Angeles
Posted Jun 13, 2024 on Expedia
Great location, beautiful harbor view, nice staff.
by A verified traveler
Posted Jun 11, 2024 on Expedia
We recently stayed at the Kowloon Shangri-la and had a mixed experience. The location is absolutely fantastic, right in the heart of the city with easy access to major attractions, restaurants, and public transportation. It's perfect for anyone looking to explore the city.
The food at the hotel's restaurant was another highlight. Unfortunately we only got to try the breakfast buffet but I must say, it offered a wide variety of delicious options, with fresh ingredients and excellent presentation. Loved the fact that it had a menu catering to people from all over the world.
However, the service left much to be desired. The staff seemed to absolutely lack courteousness, hospitality and friendliness. There was absolutely no smile on their faces and the entire experience seemed very transactional with both the front office and the F&B staff. During check-in, there was a long wait, and the front desk staff appeared overwhelmed. The only 2 teams that were really helpful and made our stay worth remembering was the housekeeping and the concierge. The concierge and bell desk especially were extremely efficient and eager to assist. Huge thanks to Dante from the bell desk.
Another disappointment was the size of the swimming pool. Never in my life have I come across a 5 star property with a swimming pool the size of a puddle.
Overall, the hotel has a lot of potential, but the management needs to address the service issues and facilities to truly provide a great stay for its guests.
by A verified traveler
Posted Jun 10, 2024 on Expedia
Good location. Good service. 1st choice always.
by A verified traveler
Posted Jun 10, 2024 on Expedia
这是我喜爱的酒店，30年前就喜欢住在这里。
by A verified traveler
Posted Jun 1, 2024 on Expedia
Helpful staff, comfortable hotel, incredible views from harbour view room. Hotel is looking a little tired and could do with a bit of modernisation. Loved the stay.
by A verified traveler
Posted May 30, 2024 on Expedia
Convenient
by A verified traveler
Posted May 27, 2024 on Expedia
An outstanding wit extraordinary service
by A verified traveler
Posted May 26, 2024 on Expedia
by A verified traveler
Posted May 20, 2024 on Expedia
Ok
