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Opiniones de Hawthorn Suites By Wyndham Abuja

4 out of 5
Hawthorn Suites By Wyndham Abuja
1 Uke Street, Area 11 Garki, Abuja

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 28 de 77 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 25 de 77 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 15 de 77 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 77 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 77 opiniones" "

8.2/10

Limpieza

8.2/10

Servicio y personal

7.6/10

Servicios

7.2/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Presley

Viaje de negocios
Le gustó: Comodidad de las habitaciones
Se hospedó 3 noches en julio de 2021
Respuesta de Front Office Manager, el 16 jul. 2021
Thank you for the review. We appreciate your concern Lawal abubakar

8/10 Bueno

LUIS MIGUEL

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2019
Respuesta de Elie Yammouni., el 5 oct. 2019
Thank You Sir.

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
everything to be renovated. restaurant really bad!
too expensive for such quality hotel. everything should be renovated. restaurant and breakfast really bad.

10/10 Excelente

Teresita

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Properties proximity to places I wanted to visit. Room is supposed to be ready but towels were missing and other toiletries were not available.
Se hospedó 7 noches en noviembre de 2023
Respuesta de Front office Manager, el 29 nov. 2023
Dear esteemed guest,Thank you for the review and also telling us about your experiences. Your concern has been noted and Measures have been taken to correct the anomalies.Kind regards.

10/10 Excelente

Lola

Se hospedó 2 noches en julio de 2023
Respuesta de Front office Manager, el 3 ago. 2023
Dear Lola,Thank you for the review. This is very important for us to do more in providing good services to our guests.Kind regards.

8/10 Bueno

Livinus

Se hospedó 5 noches en abril de 2023
Respuesta de Front Office Manager, el 23 may. 2023
Dear Esteemed guest,Your review is important for us and we appreciate the review.This will spurs us more to do better in delivering better services to our guest.Kind regardLawal Abubakar

8/10 Bueno

Domingo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Front Office Manager, el 2 nov. 2022
Dear Domingo,Thank you for the review. We are particularly happy that your experience meet your expectation.Kid regards.Lawal Abubakat

8/10 Bueno

Rhonda

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 10 noches en septiembre de 2022
Respuesta de Front Office Manager, el 20 sept. 2022
Dear Esteemed guest,Thank you for the review. We are particularly happy that your stay meet your expectation.This will spurs us to do more in service delivery to our guest.Kind regardsLawal Abubakar

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I go to the Hawthorn Suites in the US for comfort and value, and I learned I can get the same in Abuja. Bala at reception was helpful even before I left the US, sending the very friendly and accommodating driver Friday to meet me at the airport (nice to have someone waiting when you walk out the airport doors at nearly midnight!). My travel plans changed mid-visit and I had to check out a couple of days earlier than anticipated, and that was handled smoothly by the front desk. Michael got me set up in my room with a warm smile, and seemed genuinely sad to see me leave after just a couple of nights. I didn't have enough time to take a dip in the pool but that was a big step up from any Hawthorn Suites pool I've seen in the US. No bar in the hotel, but there's another hotel right across the street with an indoor and outdoor bar, so if you want a sundowner you don't need to walk far. Breakfast options include light continental fare as well as hot local options for those who, like me, are happy to start the day with some egusi soup. I'll definitely be back on my next trip to Abuja.
Se hospedó 4 noches en julio de 2022
Respuesta de Front Office Manager, el 30 jul. 2022
Thank you very much. We are happy that your stay meet up with your expectation. We look forward to see you again. Kind regards. Lawal Abubakar

6/10 Aceptable

Theda

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y servicio y personal
The staff was great, however, they said tvey gad things on the website that isnt true. Like 2 bars they closed the vars because muslims own it, and statws they have a airport shuttle which wasnt true. Its fine it they closed them due to beliefs but they should just state. Then when they hear us speak igbo the management treated us different questioning everything we aaked. Even nade us feel unwelcomed when asked for the ite s to play table tennis. Wanted our room umber loined up our information. I will not recommend this hotel. I love this hotel chain here in rhe states but becer will stay there again.
Se hospedó 3 noches en julio de 2022
Respuesta de Front Office Manager, el 25 jul. 2022
Dear Esteemed guest, We appreciate your review. As for the concerned issue raised, the management has taken a necessary steps to correct the anomalies so far raised. Kind regards. Lawal Abubakar

6/10 Aceptable

Agbi

Le gustó: Limpieza
No le gustó: Servicio y personal
Stay was okay but reception lady did not know how to check me in. Room was nice & clean but shower did not have hit water. Staff need to be more friendly, & facility needs better maintenance
Se hospedó 1 noche en julio de 2022
Respuesta de Elie yammouni, el 16 jul. 2022
Dear Agbi Thank you for your feedback, on behalf of the management kindly accept my apology on the delay in check in and the inconvenience of the the hot water that might cause you Looking forward to see you again

8/10 Bueno

Jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked that they had security around the clock. Staff was very nice and respectful and friendly. Didn’t like the furniture in the room needs to be updated.
Se hospedó 8 noches en junio de 2022
Respuesta de Elie yammouni, el 16 jul. 2022
Thank you

2/10 Terrible

Andre

Viaje en grupo
No le gustó: Servicio y personal y condiciones de la propiedad
Property needs to be renovated not worth the price also room was crawling with cockroachs.
Se hospedó 2 noches en junio de 2022
Respuesta de Front Office Manager, el 30 jun. 2022
Dear Esteemed guest, We are sorry that your stay did not meet your expectation. However, we have taken necessary measures to address the concerns you raised. Kind regards. Lawal Abubakar

10/10 Excelente

stanley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Abuja weekend
Fun Abuja get away
Se hospedó 3 noches en abril de 2022
Respuesta de Front Office Manager, el 5 may. 2022
Dear Esteemed guest, We are glad that your stay meet your expectation. this will spurs us more in providing quality services to our guests. Kind regards. Lawal Abubakar +2348181513894

8/10 Bueno

Alex

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good Hotel
Once more our stay was great! Spacious room with all the amenities and good breakfast spread
Se hospedó 1 noche en abril de 2022
Respuesta de Front Office Manager, el 5 may. 2022
Dear Esteemed guest, We are glad that your stay meet your expectation. this will spurs us more in providing quality services to our guests. Kind regards. Lawal Abubakar +2348181513894

10/10 Excelente

KATRINA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Please book this hotel whenever traveling in Abuja! Everything is world class, especially staff and management! I stayed here for 7 days, and it was truly a home away from home experience! Friendly staff, safe and secure environment, excellent food and beautiful location! You will NOT be disappointed!
Se hospedó 6 noches en febrero de 2022
Respuesta de Elie, el 15 abr. 2022
Thank you

2/10 Terrible

Marquitta

Se hospedó 1 noche en febrero de 2022

8/10 Bueno

Franklin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very courteous and accommodating. The morning breakfast was always very good! The only thing I didn't like was the checkout process. They could not process my VISA credit card because their machine was down. It was a good thing my Fiancee was there to do a POS transfer for the balance. Also, the Television in my room did not have a clear picture quality. I expected better for this hotel.
Se hospedó 7 noches en marzo de 2022
Respuesta de Front Office Manager, el 5 abr. 2022
Dear Esteemed guest, Thank you for the review, We appreciate your acknowledgment of our staff's courteousness and the breakfast being okay. As for the delayed checkout process due to machine malfunctions, we have in place to ensure that such did not happen again. Kind regards. Lawal Abubakar

10/10 Excelente

Iniobong Uwem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de Front Office Manager, el 22 mar. 2022
Dear Esteemed guest, Thank you for staying with us. We are particularly happy that your experience meets your expectation. Kid regards. Lawal Abubakar

10/10 Excelente

Alex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay again!
Once again, it was an amazing stay. The room was almost palatial and my wife who was staying for the first time was impressed. The manager added a little extra touch by sending us a free fruit salad!
Se hospedó 2 noches en febrero de 2022
Respuesta de Elie , el 5 mar. 2022
Thank You sir

10/10 Excelente

Ndubuisi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cool place to be
Very friendly services with cooool breakfast included.
Se hospedó 2 noches en enero de 2022
Respuesta de Front Office Manager, el 2 feb. 2022
Dear Esteemed guest, Thank you for taking your time to review our services. We are glad that our services meet your expectation. Kind regards. Lawal Abubakar

10/10 Excelente

Livinus

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Helpful employees and staff, good taxi drivers attached. The breakfast etc.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Front Office Manager, el 4 ene. 2022
Dear Livinus, We are delighted that our services meet your expectation. This has Spurs us to do more in service delivery. Kind regards Lawal Abubakar

10/10 Excelente

Marie-Paule

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Belle chambre bien comfortable avec beaucoup d'espace.
Se hospedó 3 noches en diciembre de 2021
Respuesta de Elie, el 24 dic. 2021
Merci beaucoup

2/10 Terrible

obinna

Viaje de negocios
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Terrible Experience
This hotel is terribly run down and needs to be fully renovated. It’s a motel/one star hotel at best and is no where near worth the price. An overall sub-par experience; I would never recommend this place for anyone.
Se hospedó 4 noches en diciembre de 2021
Respuesta de Front Office Manager, el 2 feb. 2022
Dear Esteemed guest, Thank you for taking your time to review our service delivery. We are sincerely sorry that our performance did not meet your expectation. We have put in measures to improve on the concerned issues raised. Kind regards. Lawal Abubakar

10/10 Excelente

Alex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay!
Once more, a great hotel experience. Booked for two nights and got complimentary stay instead!! Had welcome gifts left for me by the manager at check in and a complimentary fruit dish the next morning! I had absolutely no complaints. I recommend this hotel and will definitely be back!
Se hospedó 2 noches en noviembre de 2021
Respuesta de Front Office Manager, el 4 ene. 2022
Dear Alex, We are delighted that our services meet your expectation. This could spurs us to do more in service delivery. Kind regards. Lawal Abubakar

6/10 Aceptable

Ajit

Viaje de negocios
Se hospedó 3 noches en agosto de 2021
Respuesta de Front Office Manager, el 6 sept. 2021
Thank you for the feedback. Lawal Abubakar

6/10 Aceptable

Abodunrin

Viaje de negocios
Le gustó: Servicio y personal
The hotel is just okay, rooms are very big and staff member are friendly and helpful. They just need to improve on their facilities and restaurant
Se hospedó 2 noches en julio de 2021
Respuesta de Front Office Manager, el 3 ago. 2021
Thank you for the the feedback. Your observation has been acknowledged. Kind regards. Lawal Abubakar

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good
Se hospedó 4 noches en junio de 2021
Respuesta de Front Office Manager, el 24 jun. 2021
Dear guest, We are glad that you enjoyed your stay. We appreciate your feedback

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff are courtous
Se hospedó 1 noche en mayo de 2021
Respuesta de Front Office Manager, el 2 jun. 2021
Thank you for the feedback. We are happy that you enjoyed your stay with us. Kind regards. Lawal Abubakar

6/10 Aceptable

Alex

No le gustó: Servicio y personal
Shady Hotel staff
I stayed 3 nights. Ordered dinner first and second night, signed the invoices both times. Was delayed over 20 mins on checkout when my bill was overcharged and I insisted so. I demanded for the slips and they brought 3! One had my signature and name forged!! The manager was called for and apologized! I settled the correct bill and had to rush off to the airport after being asked the description of the room service staff.(same staff both nights, I even tipped him handsomely) I think the management has to take it seriously because I want to believe this is not a random case. I am a Hotels.com Gold member and a Star Alliance Gold member also. This was easily the worst check out experience in my travel history. I will definitely NOT stay here again.
Se hospedó 3 noches en mayo de 2021
Respuesta de Front Office Manager, el 30 ago. 2021
Thank you for the feedback. The management had taken a drastic measure on the said staff. We assure that such will never happen again Kind regards Lawal Abubakar

10/10 Excelente

Oladipo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome
Amazing place to stay
Se hospedó 1 noche en mayo de 2021
Respuesta de Front Office Manager, el 24 may. 2021
Thank you for staying with us. We really appreciate your feedback

10/10 Excelente

Cliente verificado

Se hospedó 14 noches en enero de 2021
Respuesta de Front Office Manager, el 30 ago. 2021
Thank you for the feedback Lawal Abubakar

6/10 Aceptable

Rendell

The tub was extremely dirty and housekeeping kept forgetting to leave clean towels and floor mat.
Se hospedó 15 noches en enero de 2021
Respuesta de Front Office Manager, el 30 ago. 2021
Thank you for the feedback. Your observation has been acknowledged. Kind regards. Lawal Abubakar

10/10 Excelente

Eghosa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staffs were quite professional and friendly. The rooms were very clean and comfortable. I will recommend the hotel any day.
Se hospedó 3 noches en enero de 2021

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean and hospitality is excellent
Se hospedó 17 noches en agosto de 2020
Respuesta de Elie Yammouni, el 24 ago. 2020
Thank You

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hospitality,Peaceful atmosphere and very friendly staffs
Se hospedó 7 noches en julio de 2020
Respuesta de ELIE , el 29 jul. 2020
Thank You Very Much

10/10 Excelente

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It’s a lovely place to stay
Se hospedó 13 noches en enero de 2020

10/10 Excelente

Juha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2020
Respuesta de Front Office Manager, el 30 ago. 2021
Thank you for the feedback. Lawal Abubakar

10/10 Excelente

Katarzyna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice
Hotel is very ok and very comfortable.
Restaurant
Restaurant
Se hospedó 2 noches en enero de 2020

8/10 Bueno

Annette Qvist

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
5 days lovely stay in Abuja
We stayed 5 days and had a very nice stay. The rooms are spotless clean, with a very comfortable bed. However despite of us having booked a suite for 2 people, and clearly stating this on the booking, we only got one towel in the bathroom and also had the same problem as a previous guest regarding only one breakfast being included in the room, which is nonsence, when you stay 2 people. However, the problem was swiftly dealt with by the efficient manager, and after the first mornng we had no more problems. The quality of the airport pick up and transport is poor as the hotel uses an external driver in a private car, who managed to mess up both the pick up and our return to the airport 5 days later in the morning, by not showing up, which is bad when you arrive at night in Nigeria. This just has to Work!! However the staff is very kind and helpful and they made our stay enjoyable. And the pool is lovely as well and sparkling clean, not to forget.
Se hospedó 5 noches en enero de 2020

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel, friendly people around, good food and excellent location. Worth the money.
Se hospedó 3 noches en enero de 2020

8/10 Bueno

Ladycrete, Kayenta Arizona

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They upgraded the room at no charge. The WiFi is terrible, and there is no ethernet port to connect with a cable.
Se hospedó 1 noche en enero de 2020
Respuesta de Lawal Abubakar, el 23 ene. 2020
Dear Ladycrete, We sincerely apologized that our service did not meet your expectation. However, a measure has been put in place to correct the anomalies.

2/10 Terrible

Tope Ashley

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and quiet. Clean and cossy rooms, check in was really easy. Staff responded to my request promptly. The bitter soup was mouth watery! Yom.
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en diciembre de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza
Breakfast was good, room was clean, but the room complementary was poor, can’t have tea replaced when requested, internal phone not working, fridge not working, no clean towels
Se hospedó 2 noches en noviembre de 2019

8/10 Bueno

Arin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quality stay for the money
Clean, bright, comfortable room. Like most Nigerian places, wifi spotty to non-existent. Shower stall has seen better days, but plenty hot water. Also a Nigerian (mayb West African?), only one bath towel offered, even when two people staying. Nigerian hotels really need to get with it and start understanding in modern times, especially paying customers, should be entitled to their own individual clean towel!
Se hospedó 2 noches en noviembre de 2019

4/10 Malo

Rita

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
We paid for breakfast for two, got only one
We paid for breakfast for two, but only one person was served.
Se hospedó 2 noches en noviembre de 2019