Estimado huésped,Muchas gracias por elegir Anah by Sunest L&L y por tomarse el tiempo para compartir esta reseña con otros viajeros.Nos complace mucho leer que superamos sus expectativas con éxito.Ha sido un placer tenerlos con nosotros y esperamos volver a recibirlos pronto nuevamente.Saludos.Sunest L&L

Estimado huésped,Agradecemos mucho su preferencia al hospedarse con nosotros en Anah by Sunest. Estamos muy complacidos con su opiniónDe antemano estamos comprometidos a seguir con la búsqueda de una mejora continua para continuar con su preferencia.Muchas gracias y estaremos complacidos en recibirlos nuevamente.Reciba un cordial saludo.

Estimado huésped, Nos alegra saber que ha pasado unas lindas vacaciones en Anah Village by Sunest L&L, le agradecemos por elegirnos y por compartir sus palabras y observaciones a través de este importante medio. Fue un honor para todo nuestro equipo estar a su servicio y hacer que sus vacaciones fueran agradables. Saludos.

Thank you for your review

Dear guest,Hope you are doing well, first of all we would like to thank you for your feedback regarding your recent stay. It will certainly help us to keep focus on customer satisfaction and fulfillment of our standards. Regarding the situation described, we are sorry about not meeting some of your expectations; all your observations have been shared with the entire team as guest satisfaction is our priority and rest assured we are constantly striving towards excellency in our services.We really believe that if you decide to visit us again you will have marvelous experience.Sending you our best regards,

Dear guest:On behalf of our team, we thank you for taking the time to gather the details of your experience.Regarding your opinion, we are very sorry, and we appreciate your comments and take feedback on what we can change. As our hosts previously explained, the lack of water service for two hours was an event for which we all had to wait for a solution from the development, that is why the use of the bathroom was offered as a courtesy from another apartment where the water supply had already been restored. The safety of our guests is a priority, that is why we maintain a constant fumigation in our units, it is a pity that you did not report the sighting of the scorpions so that our staff could assist you, being in a semi-urban area we cannot have control over the fauna that inhabits the area. We must not forget that we are located in the middle of the jungle and we are not exempt from this type of event. We have confirmed with our entire team that the payment for your stay was prepared before your departure, so no withholding was made.We hope to have the opportunity to change your perception in the future, as we believe that you will enjoy our services.Sending you our best regards,Sunest L&L.