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Opiniones de Home2 Suites By Hilton Alcoa Knoxville Airport

2 out of 5
Home2 Suites By Hilton Alcoa Knoxville Airport
1864 Pauling Street, Alcoa, TN

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 17 de 23 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 2 de 23 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 23 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 23 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 23 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

9.2/10

Servicios

9.6/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dream hotel
The gym was impressive and the room was even more spacious than the photos showed. The amenities made me feel like I was in a home!
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 21 feb. 2024
Thank you for the lovely review! We're glad you appreciated our spacious gym, and we look forward to your next stay at Home2 Suites by Hilton Alcoa Knoxville Airport.

10/10 Excelente

Asheesh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Ricky

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great clean hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 20 feb. 2024
Dear Ricky,Thank you for choosing Home2 Suites by Hilton Alcoa Knoxville Airport! We're glad our attention to cleanliness impressed you, and we look forward to seeing you again soon.

6/10 Aceptable

Ricardo

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
The housekeeping is awful, we got 1 visit in 5 nights
Se hospedó 4 noches en diciembre de 2023
Respuesta de General Manager, el 24 ene. 2024
Dear Ricardo,We appreciate that you took the time to share your experience; however, we do find it very concerning. Providing top-notch, spotless accommodations is always our goal, and you can rest assured that your feedback will be reviewed with our housekeeping team to ensure we are meeting our own high standards. We hope to have the opportunity to welcome you back and impress you with the experience you expected and deserve.

6/10 Aceptable

Dana

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Service was bad before we even arrived- Joan called when we were 3 hours away from Hotel telling me that hotels.com payment was not working and therefore we couldn't check in. She claimed to not be able to find the number to contact them. Mind you, I had already been charged for the night by hotels.com and she made no attempt To contact them directly since it was an issue with their payment. I simply googled the phone number and it took 90 mins but guess what? Hotels.com Had to contact the hotel directly and speak with Joan. We when arrived she chose to go answer the phones that were ringing off the hook While customers stood waiting first.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 25 ene. 2024
Dear Dana,We always appreciate feedback from our guests; however, we believe your review is for another property, as there is no one on our team named Joan. That said, we kindly ask that you move your review to the correct property. If you ever return to the Knoxville area, we'd be more than happy to host you.

10/10 Excelente

Tammie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were in town for a Gymnastics meet! The hotel was clean and the staff were awesome! Will definitely stay here again.
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 22 ene. 2024
Dear Tammie,Thanks for choosing our hotel during your recent visit. We trust you had a fantastic time at the gymnastics meet, and it's wonderful that our clean accommodations were up to your standards. Our team is grateful for your review, and it would be a privilege to host you the next time you're in town.

10/10 Excelente

Lee Roy, College Station

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I very highly recommend this property!
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 14 ene. 2024
Dear Lee,We are honored to have earned your recommendation to other guests. It makes us ecstatic to know that you had a great experience that was worth the perfect rating while staying with us.

10/10 Excelente

Felix

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Melissa A.

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Gloria, Port Orange

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

cathy, simpsonville

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Darrell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Impressed
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Richard, Murfreesboro

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to access the property, it is quiet and clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 15 nov. 2023
Dear Richard,Thank you for sharing your comments with us. We are happy to know that you enjoyed your visit and appreciated our easy access, peaceful atmosphere, and clean accommodations. It was a pleasure hosting you, and we hope to see you again soon!

2/10 Terrible

Stephen

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Timothy, Pioneer

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean, all new hotel.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 12 nov. 2023
Dear Timothy,It was a pleasure to host you during your recent visit! Our staff works hard to ensure we meet the needs of our guests. We're glad to hear our clean accommodations provided you with the stay you expected. Your review is greatly appreciated, and we hope to get the chance to welcome you back on your next trip to the area!

10/10 Excelente

Colleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice clean new hotel. Bonus that’s it’s across street from granddaughter.
Se hospedó 1 noche en octubre de 2023
Respuesta de RK, el 12 oct. 2023
Thank you so much, Ms. Colleen! We look forward to seeing you again soon!

10/10 Excelente

Angela

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
I have celiac disease and there wasn’t a single breakfast item I could eat. Since all the breakfast items were sandwiches that were per made I couldn’t even eat a sausage patty. I wish you would serve hard boiled eggs and some breakfast meat separately from the breakfast sandwiches. So frustrating!!
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Eden

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It don’t get any better!
We could not of ask for a better stay! The staff was very friendly. The place was the cleanest hotel I have ever stayed at, and they have a delicious breakfast! Highly recommend 10/10
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Brandon

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en agosto de 2023