Lobby

Opiniones de Hyatt Place Austin Cedar Park

3 out of 5
Hyatt Place Austin Cedar Park
1315 East New Hope Drive, Cedar Park, TX

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 641 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 188 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 76 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 50 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 47 de 1002 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

fernanda, Huixquilucan

Viaje familiar
No le gustó: Limpieza
La alfombra muy sucia y vieja, luego el cuarto lo hace. Cada tercer día lo que me parece muy mal servicio.
Se hospedó 5 noches en noviembre de 2023

10/10 Excelente

JUAN LUIS

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Instalaciones muy buenas, desayuno con varias opciones, personal super amable. Todo muy limpio.

10/10 Excelente

Alejandro

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel, comfty room and very clean. In a great area close to may stores and restaurants.
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Juana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buen precio y bonitas las habitaciones!!
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Fernando

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excelente hotel
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Harry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio y personal muy servicial.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Harry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio y atenciones. Habitación amplia.
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Enrique

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Muy bien el hotel Solo que me hicieron un cargo al check in como de 50 dólares que no se a que corresponde. Pudieran explicar.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

YANERIT

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en abril de 2022
Respuesta de Gian Sanagustin, AGM, el 16 may. 2022
Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future

10/10 Excelente

Mery

Se hospedó 2 noches en diciembre de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todos perfecto, nomas el desayuno le quitan muy temprano 9am ya NO hay nada, tiene un centro comercial a 2 min Si me gusto y si volvería
Se hospedó 1 noche en julio de 2021
Respuesta de Gian Sanagustin, Operations Manager, el 16 jul. 2021
Thank you for staying with us. We do value your feedback. We strive to keep our guest's comfortable and take everyone's health and safety really seriously. Hope to you see you again. - Hotel Management

10/10 Excelente

Eddy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 2 noches en mayo de 2024
Respuesta de Anastasiia, el 14 may. 2024
We appreciate your feedback!

10/10 Excelente

Jake

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location for us. It has everything you need to make it agreat place to stay.
Se hospedó 2 noches en mayo de 2024
Respuesta de Anastasiia, el 14 may. 2024
Thank you for staying with us!

10/10 Excelente

Gerald

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice stay with everyone helpful.
Se hospedó 1 noche en mayo de 2024
Respuesta de Anastasiia, el 14 may. 2024
It's great to hear you had a positive experience during your stay. We appreciate your feedback!

8/10 Bueno

Dorothy

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
There is a music venue next door. Loud and late on weekends. Room temperature was difficult to regulate.
Se hospedó 5 noches en mayo de 2024
Respuesta de Anastasiia, el 14 may. 2024
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the noise from the music venue next door, especially during late hours on weekends. We understand the importance of a comfortable environment for our guests, and we regret that the room temperature was difficult to regulate during your stay. Your feedback is valuable, and we will address these issues to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Excelente

Eddy

Le gustó: Servicios
Grest
Se hospedó 2 noches en mayo de 2024
Respuesta de Anastasiia, el 14 may. 2024
We appreciate the 5-star review! It's wonderful to know you enjoyed your stay.

10/10 Excelente

Robin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Checked in for 2 nights for a concert at a venue across the street over the interstate! Very quiet and clean and close to shopping and eating! You would have to take a car to get across the street. I think there is a crosswalk but it's a very busy traffic area. Free breakfast, and very quiet, staff was courteous. You can also eat I think at the little restaurant inside from 130 into the evening hours.
Se hospedó 2 noches en mayo de 2024
Respuesta de Anastasiia, el 14 may. 2024
Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay with us and found the hotel quiet, clean, and conveniently located. It's great to know that you appreciated the complimentary breakfast and the courteous staff. We're glad that our proximity to shopping and dining options added to your enjoyment. Thank you for choosing us, and we hope to welcome you back again soon!

10/10 Excelente

Gregory

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Peaceful, safe, and close to the mall and the stadium
Se hospedó 2 noches en mayo de 2024
Respuesta de Anastasiia, el 14 may. 2024
It's fantastic to know you felt safe and enjoyed the peaceful atmosphere during your stay, and that our location near the mall and stadium was convenient for you. We appreciate your feedback!

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Trenton

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Unfortunately the room we were in was very musty and humid and would not cool down even after 5 hours with the ac on. We basically used it to hold our luggage while we went to a show then left immediately upon walking back into our stale room. Checked out immediately and went elsewhere.
Se hospedó 1 noche en mayo de 2024
Respuesta de Anastasiia, el 14 may. 2024
We apologize for the discomfort you experienced during your stay. Your feedback is important, and we regret that the room did not meet your expectations in terms of freshness and temperature control. We understand your decision to seek alternative accommodations and apologize for any inconvenience caused. We will address these issues to ensure a more comfortable experience for our future guests. Thank you for bringing this to our attention.

8/10 Bueno

Michael, Round Rock

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was pretty good but at least 50 workers were staying there from Hellas Construction and they were always hanging around the lobby, coming in late after drinking and making nouse and using profanity. Would not stay at that particular hyatt again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Anastasiia, el 14 may. 2024
We're sorry to hear about your experience with the noise and behavior of other guests during your stay. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused by the presence of the construction workers. We'll address this issue internally to ensure a more peaceful and enjoyable experience for all of our guests in the future. Thank you for bringing this to our attention, and we hope you'll consider giving us another chance to provide you with a more enjoyable stay.

8/10 Bueno

Michael, Round Rock

Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Danny

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Checking in and out took a while due to being only one person or no person at the service desk
Se hospedó 1 noche en abril de 2024
Respuesta de Anastasiia, el 14 may. 2024
Thank you for your feedback, and we apologize for the inconvenience you experienced during check-in and check-out. Your time is valuable, and we regret any delays caused by understaffing at the service desk. We will address this issue to ensure a smoother and more efficient process for our guests in the future. We appreciate your understanding and hope to have the opportunity to better serve you on your next visit.

10/10 Excelente

Eddy

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Stacy

Viaje en grupo
Was a great stay, the bed was everything.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

John

Se hospedó 3 noches en abril de 2024

2/10 Terrible

john

Le gustó: Limpieza y condiciones de la propiedad
TV was not working. Was told by desk to fiddle with some buttons on back of TV. Did not work out. When I arrived there was no one at front desk. Had to wait 10 min for someone to arrive and check me in.
Se hospedó 1 noche en abril de 2024
Respuesta de Anastasiia, el 14 may. 2024
We apologize for the inconvenience you experienced with the TV and the delay at check-in. Your feedback is valuable, and we're sorry for the frustration caused by the initial troubleshooting attempt and the wait time at the front desk. We will address these issues to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Right by the freeway
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Walter, West

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Very nice clean hotel. Great breakfast options.
Se hospedó 2 noches en abril de 2024
Respuesta de Anastasiia, el 14 may. 2024
Thank you for your kind words! We're glad you enjoyed our clean accommodations and breakfast offerings

10/10 Excelente

Sandro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Adrienne, Richardson

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Bo, Las vegas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
這是我第二次入住這家酒店,下次来奧斯汀,我們還會選擇這里。
Se hospedó 2 noches en abril de 2024
Respuesta de Anastasiia, el 14 may. 2024
很高興您對我們的酒店印象如此深刻,感謝您再次選擇我們!我們期待著您下次造訪奧斯汀時再次入住,並為您提供愉快的住宿體驗。如果您有任何特殊需求或要求,請隨時告訴我們,我們將竭誠為您服務。再次感謝您的支持,期待您的再次光臨!

10/10 Excelente

DOMENICO

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
easy parking, safe, convenient
Se hospedó 3 noches en abril de 2024
Respuesta de Anastasiia, el 14 may. 2024
Thank you for highlighting our easy, safe, and convenient parking

10/10 Excelente

Sandra, San Tan Valley

Se hospedó 1 noche en abril de 2024

8/10 Bueno

margaret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Robert

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Tyler

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed my stay here, clean quiet rooms had a great night sleep. Breakfast was pretty good too
Se hospedó 2 noches en abril de 2024
Respuesta de Anastasiia, el 14 may. 2024
I'm glad to hear you enjoyed your stay! It's great to know that you found our rooms clean and quiet, allowing for a restful night's sleep. We're pleased that you also enjoyed the breakfast offerings. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

10/10 Excelente

Harley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Anastasiia, el 14 may. 2024
Your feedback means a lot to us! We're glad you had an excellent stay.

10/10 Excelente

Michelle

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
2nd time staying here. Great place!
Se hospedó 2 noches en noviembre de 2023
Respuesta de kelly, el 13 abr. 2024
Thank you for staying with us again we look forward to seeing you again!

10/10 Excelente

Harley

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en abril de 2024
Respuesta de kelly, el 13 abr. 2024
Thanks for staying with us Harley!

10/10 Excelente

Victoria

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I absolutely love the room we had overlooking the pool. It was a broom with a king size bed, a nice desk set up and the couch for reading. And huge bathroom and shower. The room was absolutely spotless except for the refrigerator the previous customers had left a have eaten rotisserie chicken, bag of broccoli, hummus, had lettuce, and some cheese dip . It only took us about five minutes to clean it out and wipe it out for our items but we still love the room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Anastasiia, el 14 may. 2024
We're delighted to hear that you loved the room overlooking the pool! It sounds like it provided a comfortable and spacious environment for your stay, with amenities like the king-size bed, desk setup, and reading couch. We apologize for the oversight regarding the refrigerator contents from the previous guests, but we're glad to hear that you were able to quickly clean it out for your own items. Your feedback is appreciated, and we'll take steps to ensure a more thorough check of the room amenities between guest stays. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay in the future!

10/10 Excelente

Stephanie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Kelly at the front desk was absolutely wonderful. She was so accommodating and helpful with places to eat and things to do. She had to take care of the front desk, answered phones, food while even managing to bartend on her own and she did such a great job of tending to everyone’s needs. She was very personal and friendly and we would highly recommend others to stay just for Kelly’s hospitality.
Se hospedó 3 noches en abril de 2024
Respuesta de Anastasiia, el 14 may. 2024
Thank you for taking the time to recognize Kelly's exceptional hospitality! We're thrilled to hear that she went above and beyond to make your stay enjoyable by providing helpful recommendations, managing various tasks at the front desk, and even bartending with a personal and friendly demeanor. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Kelly. We appreciate your patronage and hope to welcome you back for another wonderful stay in the future!

10/10 Excelente

Will

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Kelly who checked us in was Amazing running the show. Thank you Kelly. You deserve a promotion
Se hospedó 1 noche en abril de 2024
Respuesta de kelly, el 13 abr. 2024
Thanks for staying with us Will, you are awesome! We hope to see you again

10/10 Excelente

Amanda

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Anastasiia, el 14 may. 2024
We appreciate the 5-star review! It's wonderful to know you enjoyed your stay.

8/10 Bueno

Alejandro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Akiko Morita

Se hospedó 2 noches en marzo de 2024
Respuesta de Anastasiia, el 14 may. 2024
We appreciate your feedback!

8/10 Bueno

Joanna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Great breakfast selection. Downside is that we had to wait for the food, they were not refilling items on time. Also the beds were not comfortable and you can hear the springs when you sit on the bed.
Se hospedó 2 noches en abril de 2024
Respuesta de Anastasiia, el 14 may. 2024
We're pleased to hear that you found our staff friendly and enjoyed the breakfast selection. However, we apologize for the inconvenience caused by the wait for food and the delay in replenishing items. Your feedback regarding the comfort of the beds is also noted, and we apologize for any discomfort you experienced. We will address these issues internally to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you on your next visit.

10/10 Excelente

Morgan

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Anastasiia, el 14 may. 2024
Thank you for your positive rating! We're delighted to hear that despite the breakfast experience, you still rated your overall stay with us a 5 out of 5. We appreciate your feedback and your support, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 Bueno

Linda, Dallas

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is decent enough, but it is located right next to a music venue, which plays loud music until 11 pm every night on the weekends. The hotel was nice enough to provide ear plugs, but unsure if I will stay here again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Anastasiia, el 14 may. 2024
We appreciate your feedback and understanding regarding the proximity to the music venue and the noise it generates, particularly on weekends. It's great to hear that the hotel provided earplugs to help mitigate the disturbance. We understand that this aspect may impact your decision to stay with us again, and we'll take your comments into consideration as we strive to enhance the overall experience for our guests. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future