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Opiniones de Microtel Inn & Suites by Wyndham Austin Airport

2.5 out of 5
Microtel Inn & Suites by Wyndham Austin Airport
7705 Metro Center Drive, Austin, TX

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 410 de 658 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 150 de 658 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 51 de 658 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 26 de 658 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 658 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

AMNERIS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good!
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 1 may. 2024
Hello AMNERIS,We appreciate you taking the time to share your positive feedback with us. It's always our goal to provide a satisfying experience for all our guests. Should you have any other comments or questions, please don't hesitate to reach out to our management team. Thank you for choosing our hotel for your stay.

10/10 Excelente

Martiry

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Martiry,We are thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excelente

Eilyn

Viaje en pareja
Le gustó: Limpieza y servicios
Muy limpio
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 16 mar. 2024
Hello Eilyn,We are pleased to hear that you found our hotel to be very clean. Our team works hard to ensure all our guests have a comfortable stay. Thank you for your positive feedback!

8/10 Bueno

Ramiro

El hotel está muy bien solo que los desayunos necesitan más variedad en los alimentos
Se hospedó 3 noches en febrero de 2024
Respuesta de Manager, el 19 feb. 2024
Hello Ramiro, Agradecemos sus comentarios y tomamos en cuenta su sugerencia para mejorar nuestros servicios. Nos alegra saber que disfrutó de su estancia en general. ¡Esperamos tener la oportunidad de recibirlo nuevamente en el futuro!

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 27 ene. 2024
Hello Jorge,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. We hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

Laura T

Viaje familiar
No le gustó: Limpieza y servicio y personal
Falta de criterio
Demasiado ruido, se solicito personal de mantenimiento y no hicieron el arreglo le dieron las cosas al niño para que él lo hiciera
Se hospedó 1 noche en enero de 2024
Respuesta de Operations Manager. , el 22 ene. 2024
We are so sorry you were not fully satisfied with the stay and with the procedures during your maintenance, concern, we will certainly get to the bottom of it, and we appreciate your valuable feedback for improving our services. Thank you!

10/10 Excelente

Jorge Omar

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 1 feb. 2024
Hello Jorge Omar,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 Bueno

Luis Alfredo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 12 ene. 2024
Hello Luis Alfredo, Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and it was a pleasure to have you as our guest. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Bueno

jonathan plancarte

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Some minors details Good For 1 nigth
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello jonathan plancarte,Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize for any minor issues you encountered during your visit. We strive to provide a comfortable experience for all our guests and will use your comments to improve our services. Should you have any further concerns, we encourage you to reach out to our management team.

10/10 Excelente

Luis Alfredo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Hello Luis Alfredo,Thank you so much for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can do to make your next stay even better, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excelente

Yolibert

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Agradecida con la estadia todo muy bueno
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 12 dic. 2023
Hello Yolibert,¡Nos alegra mucho saber que tu estancia en nuestro hotel fue satisfactoria! Agradecemos tus amables palabras y esperamos verte pronto de nuevo.

10/10 Excelente

Alberto

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno la atención
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager, el 2 sept. 2023
Hello Alberto,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Bueno

Miguel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Limpia y Trabquilo
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 24 jul. 2023
Hello Miguel,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excelente

Marie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Limpio, Amables, Ubicado en un buen lugar.
Se hospedó 3 noches en julio de 2023
Respuesta de Manager, el 23 jul. 2023
Hello Marie,We can't thank you enough for sharing your feedback with regards to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excelente

FERNANDO

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parece como nuevo, bien pintado, muy limpio, buen diseño. Me encanto
Se hospedó 2 noches en mayo de 2023
Respuesta de Manager, el 17 may. 2023
Hi Fernando,Thanks for your five-star rating. I’m glad you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

4/10 Malo

Erika Carolina Baldo

Viaje familiar
No le gustó: Limpieza
They did not clean the room. We stayed 5 days and I complained and they only took out the trash and changed the towels. In addition, the area is not very safe.
Se hospedó 4 noches en marzo de 2023
Respuesta de Front desk manager, el 17 mar. 2023
Our deepest apologies for the issues, and we hope you can understand that we do inform the housekeepers to clean rooms daily and so we will find out how this mistake happened. We will make sure it does not happen again during your next stay!

10/10 Excelente

Ernesto

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente servicio, buena limpieza
Respuesta de Manager, el 6 feb. 2023
Hello Ernesto,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 Excelente

Ernesto

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Servicio excelente
Respuesta de Manager, el 6 feb. 2023
Hello Ernesto,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excelente

Francisco

Se hospedó 1 noche en enero de 2023
Respuesta de Manager, el 28 oct. 2023
Hello Francisco,Thank you for the perfect rating! We are thrilled to hear that you had an excellent experience at our hotel. We look forward to welcoming you back soon.

10/10 Excelente

Estela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Estela,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent value
Se hospedó 4 noches en mayo de 2024
Respuesta de Manager, el 20 may. 2024
Hello David,We are pleased to hear that you found our hotel to be an excellent value. Your satisfaction is important to us, and we appreciate your positive feedback. If you have any other comments or suggestions, please do not hesitate to reach out to us.

8/10 Bueno

rosa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 20 may. 2024
Hello rosa,We appreciate you taking the time to leave feedback and we apologize for any inconveniences experienced during your stay. Your comments have been noted to help us improve our services for future guests. We hope to have the opportunity to welcome you back and provide a better experience.

8/10 Bueno

Nathan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Conveniently located by airport.
Se hospedó 1 noche en mayo de 2024
Respuesta de Operations Manager., el 17 may. 2024
Come see us again Nathan! We appreciate the review and the kind comment.

10/10 Excelente

Justine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
U just need to ask for extra towels
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 17 may. 2024
Hello Justine,We apologize for any inconvenience regarding not enough towels, noted on this one and will advise our Housekeeping team on this. Also, should you require additional towels in the future, please do not hesitate to reach out to our front desk for prompt assistance. Your feedback is appreciated as it helps us improve our services for all guests.

10/10 Excelente

SWAGATIKA

Le gustó: Limpieza
Good value for money
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 17 may. 2024
Hello SWAGATIKA,We are pleased to hear that you found our hotel to be a good value for money. Our team works hard to provide a comfortable experience for all our guests. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts with us.

10/10 Excelente

Jodie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I decided to stay at this property because it was very conveniently Located close to the Austin airport. The staff was incredibly kind and generous and let me check in an hour early. The surprising thing was my original room wasn’t ready, so they gave me an upgrade with no upcharge to accommodate me. I was shocked By the hospitality. The room was clean, comfortable and had everything that I needed and things I didn’t need. I would stay here again For sure… It’s a very reasonable price for a very nice hotel.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 17 may. 2024
Hello Jodie,We're thrilled to hear that you enjoyed your stay with us! Our team always strives to provide exceptional service to all our guests, and we're delighted to hear that you felt welcomed and valued during your time with us. It's great to hear that you were pleased with the room upgrade and found the accommodations comfortable and well-equipped. We appreciate your kind words and look forward to welcoming you back on your future travels to Austin.

4/10 Malo

Andrew

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicio y personal
This hotel was clean and in a great location. My initial impression was that the rooms were quite small, but they were decent for the price. My biggest complaint is that I received a noise violation while I was talking to three friends around 3:00 AM. We were NOT being excessively loud. We were literally playing cards and having a conversation before going to bed. Nevertheless, a woman in an adjoining room complained that she could hear us, so we received a call from the front desk. We immediately lowered our voices out of respect for the complaint and apologized. However, when I checked my bank statement the following evening, the night manager had charged me a $50 “noise-violation” fee despite having zero evidence that we were even being loud. The hotel employee who called us on the phone the previous night admitted that the walls are paper-thin, so this is a somewhat frequent occurrence in this hotel. I won’t be staying here again.
Se hospedó 2 noches en mayo de 2024
Respuesta de Operations Manager., el 14 may. 2024
I'm sorry to hear about your experience. It sounds like a frustrating situation for both you and the neighboring guest. Our aim is always to ensure a comfortable stay for all our guests, and we take noise complaints seriously. In this instance, we had to address the complaint promptly, and unfortunately, the noise violation fee is part of our policy to maintain a peaceful environment for all guests.Regarding the charge, I understand your concern, and we do sympathize with your perspective. However, as you mentioned, the incident did prompt a complaint from another guest, and we have a responsibility to address such issues. It's challenging to determine the exact volume level of noise, but we trust the judgment of our staff and take guest complaints seriously.That being said, I appreciate your feedback about the room size and overall cleanliness of the hotel. We continuously strive to improve our services and facilities based on guest feedback. If there's anything else we can do to address your concerns or make amends for your experience, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to welcome you back under more favorable circumstances in the future.

10/10 Excelente

Genell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Near airport with an early morning shuttle
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 14 may. 2024
Hello Genell,We appreciate your feedback on our convenient airport location with an early morning shuttle service. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Safe travels!

6/10 Aceptable

johanna, Houston

Viaje de negocios, Viaje familiar
Good for two nights
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 14 may. 2024
Hello johanna, We're pleased to hear that you enjoyed your two-night stay with us. Should you have any further feedback or if there's anything we can assist you with, please don't hesitate to reach out. Thank you for choosing our hotel for your accommodation needs.

10/10 Excelente

billy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extremely satisfied with this property
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello billy,We're delighted to hear that you had an enjoyable stay with us! Your feedback is truly valued in helping us provide exceptional experiences for all our guests. If you have any more comments or suggestions, please feel free to get in touch with our management team. Your satisfaction is our top priority.

10/10 Excelente

Daylene

Le gustó: Servicio y personal y condiciones de la propiedad
Very happy without visit at the Microtel.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Daylene,We're pleased to hear that your stay at Microtel was enjoyable. Your positive feedback is appreciated, and we look forward to welcoming you back in the future for another great experience.

8/10 Bueno

Alicia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Alicia, Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our team for review. If you have any more details to share, please feel free to reach out to us directly. We hope to welcome you back in the future for a better experience.

10/10 Excelente

Feza

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager, el 7 may. 2024
Hello Feza,We are pleased to hear that you found your stay excellent. Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back in the future. Thank you for choosing to stay with us.

10/10 Excelente

Dorlisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enjoyed my stay. Nice breakfast options. Very clean room.
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Dorlisa,We are delighted to hear that you had an enjoyable stay and loved our breakfast selection. Maintaining a clean environment is a top priority for us. Please feel free to reach out to our management team for any further feedback you may have.

10/10 Excelente

Bruce

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kudos to the maintenance guy, who went over and above and helped us out with a problem!!!
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 6 may. 2024
Hello Bruce,We are thrilled to hear about the exceptional service provided by our maintenance team. Our staff always strives to go the extra mile for our guests' comfort and convenience. Should you have any further feedback or need assistance in the future, please do not hesitate to reach out.

10/10 Excelente

Bryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good for an overnight befit catching a plane.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 6 may. 2024
Hello Bryan,We appreciate you choosing our hotel for your overnight stay. Should you require any further assistance or have feedback to share, please feel free to reach out to our management team. Safe travels!

8/10 Bueno

Sean

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Na
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 4 may. 2024
Hello Sean,We are sorry to hear about your experience and appreciate your feedback. For further assistance or to address any concerns, please feel free to reach out to our management team directly. Your satisfaction is important to us, and we value the opportunity to improve based on your comments.

6/10 Aceptable

Paul

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Paul,We appreciate you choosing our hotel for your stay! If you have any further comments or concerns, please feel free to reach out to us directly. We hope to welcome you back in the future for an even more enjoyable experience.

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Barbara,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

8/10 Bueno

Danny

Very clean and comfortable.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 2 may. 2024
Hello Danny,We are delighted to hear that you found our hotel clean and comfortable during your stay. We strive to provide a high standard of cleanliness and comfort to all our guests. If you have any further feedback or suggestions, please do not hesitate to contact our management team directly.

10/10 Excelente

Miguel, mayaguez

.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 2 may. 2024
Hello Miguel,We appreciate you taking the time to leave a review. Guest feedback is valuable to help us continually improve our services. Should you have any further comments or concerns, please do not hesitate to contact our management directly. We hope to welcome you back in the future for an even more enjoyable stay.

10/10 Excelente

Shylieca Arliece

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was clean. Staff is friendly. Would recommend staying here.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Shylieca Arliece,We are delighted to hear that you found our hotel clean and our staff friendly. Your recommendation means a lot to us and we look forward to welcoming you back soon.

10/10 Excelente

Mike

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 21 may. 2024
Hello Mike,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excelente

Chuck

Clean that’s all I need Bed comfortable Tv confusing
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Chuck,We appreciate your feedback and are glad you found our hotel clean and the bed comfortable. Thank you for bringing the issue with the TV to our attention; your feedback will be shared with the appropriate team for review.

10/10 Excelente

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Julie,Thank you for sharing your feedback with us. We value your input and will use it to enhance our guest experience for the future. We hope to have the opportunity to welcome you back again soon.

4/10 Malo

Philip

Viaje de negocios, Viaje familiar
Smell in bathroom upon arrival Water had smell from shower Bathroom walllaper peeling
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Philip,We regret to hear about the issues you experienced during your stay. Your feedback will be shared with the appropriate departments for further review and improvement. Our team is committed to ensuring all areas of the hotel meet our guests' expectations for a comfortable stay. Thank you for bringing these matters to our attention.

4/10 Malo

Hemal

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Very ordinary and basic property.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Hemal,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Your comments will be shared with the team for further review and improvement. Thank you for taking the time to share your thoughts with us.

8/10 Bueno

Jasmine

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a wonderful stay. The water pressure was not the best, but I was still able to shower. Also noticed that the comforter was musty in a few areas once I had laid down for the night, but the bed was comfortable.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Jasmine, We are delighted to hear that you enjoyed your stay overall. We appreciate your feedback regarding the water pressure and the comforter, as we are always looking for ways to improve our guests' experiences. Your comments will be shared with the relevant departments for further review and attention. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excelente

Barbara A

There was snack area to purchase drinks and different snacks. There was a shuttle to the airport.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Barbara A,We appreciate your feedback on the snack area offerings and shuttle service to the airport during your stay. It's great to hear you found these amenities convenient for your trip! Should you require further assistance or have any questions in the future, please do not hesitate to reach out to us.

6/10 Aceptable

Johanna, Gurabo

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Operations Manager., el 25 abr. 2024
Thank you for choosing to stay with us. We appreciate your feedback and hope to have the opportunity to exceed your expectations on your next visit. If there's anything specific you'd like to share with us to help improve our services, please feel free to reach out. We value your input and strive to make every guest experience exceptional.