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Opiniones de Mountain Star Lodge

2.5 out of 5
Mountain Star Lodge
3573 Ranch Road 620 South, Austin, TX

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 243 de 471 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 119 de 471 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 50 de 471 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 34 de 471 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 25 de 471 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Caro

Se hospedó 1 noche en diciembre de 2023
Respuesta de manager, el 26 dic. 2023
Hi. We refunded your stay due to not being able to check in. We're sorry for the inconvenience that was caused but it's not fair to give a 1 if you didn't stay at the property.

10/10 Excelente

Jose

Se hospedó 1 noche en julio de 2023
Respuesta de manager, el 14 ago. 2023
Thank you!

8/10 Bueno

Carmen

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Necesita mantenimiento
El refri goteaba, el aire no enfriaba bien y no pusieron jabón en el baño. No brie ron el desayuno a tiempo. A veces no había nadie en recepción.
Se hospedó 1 noche en abril de 2023
Respuesta de Assistant General Manager, el 25 abr. 2023
Sorry for any inconvenience!

8/10 Bueno

ALICIA

Se hospedó 4 noches en septiembre de 2022

10/10 Excelente

Salvador

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es un lugar lindo, limpio, buen ubicado y tranquilo
Se hospedó 1 noche en febrero de 2022
Respuesta de Assistant General Manager, el 13 feb. 2022
Gracias!

10/10 Excelente

Karen

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en abril de 2024

2/10 Terrible

Kathryn, Wamego

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a hotel that needs lots of work: door deadbolt didn’t work, no hair dryer, mold in bathroom, breakfast was not good too. We won’t be staying there ever again!
Se hospedó 3 noches en abril de 2024

10/10 Excelente

kristina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk very nice
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Appreciate your feedback. Our staff will be happy to hose you again ... see you soon!

10/10 Excelente

Sean

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly, room was clean, view was nice. Tough area to leave by foot so you may need a car to get around.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Appreciate your feedback. We are located near Galleria Hill Country Mall which has many options to eat, shop, movie, etc.

10/10 Excelente

Daniela

Le gustó: Limpieza y servicios
Awesome worker
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Thank you and appreciate your feedback! We will see you again soon!

8/10 Bueno

Troy

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Hot water was very slow. The beds were a bit soft. The smell of the cleaning solution used for the room was very strong. The hotel was nice, we enjoyed our stay. Water in the room would help with coffee. We would come back, but needs a few things to be 5 star.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 31 mar. 2024
Apologize for any inconvenience. Water bottles are available at the front desk. See you again soon!

10/10 Excelente

Nicole

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I absolutely loved the view from my own private balcony. The staff was great and friendly, and the room was nice, big, and inviting. I'll definitely be back!
Se hospedó 1 noche en marzo de 2024
Respuesta de manager, el 18 mar. 2024
Thank you for your stay and feedback!

10/10 Excelente

Pamela, Freer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful views!
Se hospedó 1 noche en marzo de 2024
Respuesta de manager, el 11 mar. 2024
Thank you for your stay!

8/10 Bueno

Terence

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable bed and room. Nice pool
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 1 mar. 2024
Thank you for your stay and feedback.

10/10 Excelente

Morgan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great budget place for my little weekend getaway, very peaceful and the view was absolutely beautiful. There were a few repairs happening at the property but we went during an off season so it is expected. Breakfast was great too!
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 1 mar. 2024
Thank you for staying with us and for your feedback. We hop to see you again in the future.

10/10 Excelente

Marilee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 10 feb. 2024
Appreciate your feedback. Allow us to host you again. See you soon!

10/10 Excelente

Marilee

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff with a great location. Great views and close to all the shopping and restaurants.
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 4 feb. 2024
Thank you and appreciate your feedback. Happy to hear from you about great views! Our staff will be happy to host you not your next stay.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Trash outside room, worst breakfast.
Seems like construction work going on, trash bags in front of room, room inside was also not clean, dust on chairs and table. Breakfast was horrible, frozen burger, not much options, waffle was terrible, orange juice doesnt seem to be fresh, few pieces of stale bread. This was a bad experience.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 2 feb. 2024
Thank you and we appreciate your feedback. We apologize for any inconvenience. 25% rooms includes all 4 our suites will have shower for the better guest experience. We are not serving full breakfast but adding more verities for ToGo. Again, sorry for inconvenience and hope you have perfect experience in your next stay!

10/10 Excelente

Yimei

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Manager, el 31 ene. 2024
We are glad that you had a perfect stay at our lodge which has great views! Thank you and appreciate your feedback. See you again!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Noisy
The place needs some updating and touch up details, plus some extermination treatment, we had a small roach running in our bathroom, which by the way needs some good cleaning and touch up painting. The place is kind of noisy because you can hear the neighbors in the parking lot which are mainly construction workers, since they take almost all the parking with their big trucks. It's good for one night.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 30 ene. 2024
We appreciate your feedback. We are extremely sorry for the noise. We are in process of renovating our beautiful lodge which has great view from every room. We plan not to work after dark and make sure there is no noise due to renovation.

10/10 Excelente

andrew, Spring Branch

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Civility of the People, the ready smiles, the Hospitality, the Cleanliness... Something that has been LOST in the U.S. for Decades and a Beware but HUGE ACCOLADES for Travelers. When I got into Mexico, during Layover in Mexico City, I went to a restaurant, ordered, payed but when I got to my hotel, the Debit Card from my Bank had been flagged. At the Hotel my payment was "Declined". I hadn't moved enough money to other Cards, and didn't have enough Cash or Pesos to pay the Bill. The young lady behind the Counter says into my Spanish Translator APP, "You want to just pay in the morning?" I did a DOUBLE TAKE, "WHAT????? You are asking me if I want to STAY TONIGHT AND PAY TOMORROW"!!!! Yep, I checked in to a Beautiful Room, spent an amazingly restful night after walking the Courtyard and enjoying a Cerveza.. I made sure the next morning to get funds released and gladly PAID the Bill!! The Hotel is a short walk to City Center, Taxi's always available. The Restaurant serves some of the Finest Coffees I've EVER had. This will be the place we will stay and we have people stay at when we come in the future. HIGHLY RECOMMENDED!
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 30 ene. 2024
Thank you for your feedback. We will be happy to host you again. See you soon!

8/10 Bueno

william

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was comfortable but king bed was very high off ground wife had difficulty getting in and out.
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 30 ene. 2024
We appreciate your your feedback. We will look into providing a step stool, if needed.

10/10 Excelente

Jeannine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 12 ene. 2024
Thank you for the feedback. Not sure you had a chance to see the orange sky in the morning watching the sunrise from the balcony on sunny day! Best views are from our suites. See you soon!

10/10 Excelente

Stephanie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 12 ene. 2024
Thank you for your feedback We will be happy to host you again.

2/10 Terrible

Avinash

Viaje de negocios
No le gustó: Limpieza y servicio y personal
Awful.
My experience may be one of the few but it was my first such abysmal experience and service. Waited for almost 1/2 hour for front desk to show up. And when the receptionist did show up she was so disjointed and disconnected. And after some trying times getting her to do her job I had to get another hotel. I tried to be as patient as possible having had customer service experience…it isn’t an easy job but this experience was at a different level altogether.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Manager, el 2 ene. 2024
Avinash. On be half of entire staff we apologize for your experience. We have taken an action by training all our new staff so that it does not occur again. Please give us one more chance and we will make sure that you have the best experience on your next stay!

10/10 Excelente

Paul, Little Elm

Se hospedó 1 noche en diciembre de 2023
Respuesta de manager, el 26 dic. 2023
Thank you!

10/10 Excelente

Germain

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great!
From check in to check out, Ms Alexa was helpful and very professional.
Se hospedó 2 noches en diciembre de 2023
Respuesta de manager, el 26 dic. 2023
Thank you!

10/10 Excelente

Sisiou

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is next to a river. You can walk next to the river. The room has a garden view.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 1 dic. 2023
Thank you for your stay!

8/10 Bueno

Alexander

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de manager, el 1 dic. 2023
Thank you!

8/10 Bueno

David

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de manager, el 1 dic. 2023
Thank you!

8/10 Bueno

Brian

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de manager, el 27 nov. 2023
Thank you!

10/10 Excelente

Shell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de manager, el 21 nov. 2023
Thank you!

10/10 Excelente

The Real

Se hospedó 2 noches en noviembre de 2023
Respuesta de manager, el 21 nov. 2023
Thank you for your stay!

2/10 Terrible

Monica

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hill view is nice and close to many restaurants.
Se hospedó 2 noches en noviembre de 2023
Respuesta de manager, el 21 nov. 2023
I'm sorry for any trouble during your stay but I noticed that you had your dog that isn't a service animal in the room. I was also notified that you didn't us enough time to move you to a room that was opening downstairs after other guests checked out at 11 am. We gave you a discount for the first night for any inconvenience in the first room that you were in along with refunding your stay for the second night.

8/10 Bueno

Jeff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice staff. A few things need updating but a nice quaint property.
Se hospedó 1 noche en noviembre de 2023
Respuesta de manager, el 21 nov. 2023
Thank you for your feedback!

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a short getaway and the landscaping of the lodge was very enjoyable. Didn't realize south of ATX has beautiful hill country. Like the proximatie of the lodge to local winery at 5 Soul.
Se hospedó 1 noche en noviembre de 2023
Respuesta de manager, el 21 nov. 2023
Thank you for your stay!

2/10 Terrible

Erin

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Awful
We reserved a king, they gave us 2 queen. The a/c didn’t work. No one was ever up front to get help. When we got there, the shower was still wet with open shampoo and only 1 towel and 1 wash cloth. Tried to go up front, again, no one was there. Called the number for the front and no one answered. Cleaning came in and made the bed, but didn’t change out the towels or leave more towels so my husband and I literally shared a towel and wash cloth all weekend. Then the next morning when we went to leave and get coffee and breakfast it was locked up tight with no one there.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Mountain Star, el 17 nov. 2023
I'm sorry for any inconvenience. Housekeeping is per request and front desk employees do leave the front desk to do laundry, walk the property, and serve any guest request. Out of the 2 days you were here, we were never aware of any calls from you or messages left on our answering machine.

10/10 Excelente

WAYNE

Se hospedó 2 noches en noviembre de 2023
Respuesta de manager, el 14 nov. 2023
Thank you for your stay!

10/10 Excelente

Jennifer

Se hospedó 1 noche en noviembre de 2023
Respuesta de manager, el 14 nov. 2023
Thank you for your stay!

8/10 Bueno

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de manager, el 14 nov. 2023
Thank you!

10/10 Excelente

erica

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved this property! Everything was super clean, the patio and scenery was a major plus! The bed was extremely comfortable, we will definitely be back!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 5 nov. 2023
Thank you for the feedback. See you soon!

10/10 Excelente

John

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 5 nov. 2023
Thank you for allowing us to host in our beautiful lodge which has view for every room balcony. Hope to see you again!

10/10 Excelente

Brianna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 31 oct. 2023
Thank you for your stay!

10/10 Excelente

Aditya

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the view at here !!
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 31 oct. 2023
Thank you for your stay!

6/10 Aceptable

Sita

Viaje en grupo
Le gustó: Limpieza
Each unit has a balcony with a good view.
Se hospedó 2 noches en octubre de 2023
Respuesta de manager, el 31 oct. 2023
Thank you for your feedback. Was there anything wrong during your stay?

8/10 Bueno

Charles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de manager, el 31 oct. 2023
Thank you!

6/10 Aceptable

Sarah

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
So Much Potential!
Beautiful location and view! Updates needed though, as well attention to the cleanliness/maintenance of common areas, inside and out. Friendly staff but not always available. This place could be a real gem with some TLC!
Se hospedó 2 noches en octubre de 2023
Respuesta de manager, el 26 oct. 2023
Thank you for your feedback.

6/10 Aceptable

Pam

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
SO-SO
Property is tired. The finish was coming off of our bathtub. They have tried to update, but a lot of the work looks amateurish.
Se hospedó 1 noche en octubre de 2023
Respuesta de manager, el 26 oct. 2023
Thank you for your stay. We will be doing a few updates in the near future.

4/10 Malo

cuatemoc

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de manager, el 23 oct. 2023
Thank you for your feedback.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was awesome!!..enjoyed a quiet and relaxing date night with the wife..the 219 suite is the best room
Se hospedó 1 noche en octubre de 2023
Respuesta de Dani, el 21 oct. 2023
Wonderful! We love to hear that. That room is one of the favorites among our guests. ] Thanks for staying with us and we hope ya'll will come back again soon. ]