Dear Jay,We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement.We regret to hear that our dining options did not meet your expectations, and we apologize for any inconvenience. While we offer two main dining experiences, the variety and quality of our cuisine is something we continually strive to enhance. We are sorry to learn that the entertainment activities were not to your satisfaction, and we appreciate your input on this matter.It is heartening to know that our staff's dedication to service made a positive impact on your stay. We are also pleased to note that the cleanliness of our rooms was up to standard. Should you consider staying with us again, we would be more than happy to assist you in discovering the local attractions and activities that can enrich your experience. Your enjoyment and comfort remain our highest priority.We hope to welcome you again in the future. Best regards,The Management

Dear Ingrid,We would like to express our gratitude for choosing our hotel for your holiday and for the comments you made about your recent visit.We are truly delighted to know that our magnificent location enhanced your stay with us. It's a joy to learn that you found comfort in our luxurious rooms and that our commitment to service excellence was evident from start to finish.Our reception team, including Heshala, Roshan, and Mayosh, as well as Le Santo and the cleaning team, are grateful for your acknowledgments. The dining staff will also be thrilled to hear that their courteous and welcoming manners contributed to making your dining experience memorable. At Occidental Eden Beruwala, we take pride in our dedicated staff who consistently strive to deliver a five-star experience.We are also pleased that the cleanliness and condition of our hotel met your expectations and that you enjoyed the amenities provided during your stay. Your commendations are a testament to our team's hard work and passion for hospitality.We look forward to welcoming you back on a future occasion.Best regards,The Management

Dear Stuart,Thank you for choosing Occidental Eden Beruwala, A Member Of Barcelo Hotel Group for your vacation and for sharing your feedback on your recent experience.We are thrilled to hear that your stay in one of our lovely suites was brilliant. It is our aim to provide exceptional comfort and service, and we're glad you enjoyed the high standards we strive to maintain. Your appreciation for the hotel's condition is especially valued as our team works diligently to ensure our facilities are impeccable for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,The Management

Sehr geehrte Dagmar,vielen Dank für Ihr Feedback!Es tut uns aufrichtig leid, dass Sie in ihrem Zimmer Mängel vorgefunden haben, die durch die Nutzung und den Lauf der Zeit zustande kommen können. Unser Wartungspersonal achtet besonders auf diese Aspekte, damit alle unsere Einrichtungen sich stets in einem guten Zustand befinden und wir so den Komfort unserer Gäste garantieren können.Wir möchten Ihnen dafür danken, die Freundlichkeit und den Enthusiasmus unserer Mitarbeiter hervorgehoben zu haben. Ihre Zuvorkommenheit ist eine unserer Stärken und wir werden ihnen allen selbstverständlich für ihren Beitrag zu Ihrem Wohlbefinden während Ihres Aufenthalts in unserem Hotel gratulieren.Zu guter Letzt erfüllt es uns mit Stolz, dass Sie den gastronomischen Einsatz unserer Küchenchefs genossen haben, zumal wir bestrebt sind, die vielen kulinarischen Wünsche unserer Gäste zu erfüllen und ihnen die leckersten regionalen und internationalen Gerichte zu servieren.Hoffentlich können wir Sie auch in der Zukunft bei uns begrüßen.Freundliche Grüße,The Management

Sehr geehrter Heinz,wir möchten uns bei Ihnen für die lobende Bewertung bedanken.Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung!Hoffentlich hatten Sie noch eine gute Heimreise und besuchen uns auch in der Zukunft wieder.Freundliche Grüße und alles Gute,The Management

Dear Philip,Firstly, we would like to thank you for the lovely review you shared following your recent visit to our hotel, and we are delighted to read that we were able to match your holiday expectations.We're thrilled to hear that the upgrade to our suite contributed to a memorable stay, and it's great to know our efforts in delivering exceptional customer service have been recognized. Our team strives to maintain the highest standards of cleanliness and service, so your perfect scores across the board are truly appreciated. The unique features of our suites, including the separate living area and premium room service, are designed to enhance our guests' experiences, and we're glad these made a positive impact on your visit.We look forward to welcoming you back for another memorable experience.Best wishes,The Management