The room was standard for HIE, but the shower never got above lukewarm. The coffee in the breakfast room was lukewarm as well. The front desk was no help giving me a proper receipt as they said I booked it through Hotels.com. Subsequently, the front desk charged me for the room and then put a second charge of $50 on our credit card. Getting this charge cleared has been a problem since HIE customer service is non-existent. I was there on business, so I'll sleep in my car before I book this place again.