Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 194 de 439 opiniones" "
10 - Excelente
194
Puntuación de 8, es decir, Bueno. Basada en 156 de 439 opiniones" "
8 - Bueno
156
Puntuación de 6, es decir, Aceptable. Basada en 64 de 439 opiniones" "
6 - Aceptable
64
Puntuación de 4, es decir, Malo. Basada en 17 de 439 opiniones" "
4 - Malo
17
Puntuación de 2, es decir, Terrible. Basada en 8 de 439 opiniones" "
2 - Terrible
8
8.8/10
Limpieza
8.8/10
Servicio y personal
8.0/10
Servicios
8.4/10
Condiciones de la propiedad
8.4/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Roberto
Viaje familiar
12 dic. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Roberto
Se hospedó 1 noche en diciembre de 2022
Respuesta de Mandie-GM, el 13 dic. 2022
Roberto, Thank you for choosing out hotel for your current lodging needs. We hope to see you in the future should your travels bring you back to Bourbonnais.
10/10 Excelente
Roberto
3 ago. 2021
Roberto
Se hospedó 1 noche en julio de 2021
Respuesta de Elizabeth C - GM, el 16 sept. 2021
Dear Roberto,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
10/10 Excelente
Maria Luz
25 abr. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación!!! Excelente servicio!!
Maria Luz
Se hospedó 2 noches en abril de 2021
Respuesta de Elizabeth C - GM, el 26 abr. 2021
Dear Maria,
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
10/10 Excelente
Julie
Viaje en grupo
15 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet and clean. Jerry or Gerry was wonderful and very helpful
Julie
Se hospedó 1 noche en abril de 2024
Respuesta de Susan Drechney AGM, el 16 abr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
Margaret, Leonard
4 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice quiet hotel near shopping center
Margaret
Se hospedó 1 noche en marzo de 2024
Respuesta de Susan Drechney AGM, el 5 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
6/10 Aceptable
Nick
Viaje familiar
3 mar. 2024
Le gustó: Limpieza y servicio y personal
While the room was clean it is very outdated!
Nick
Se hospedó 1 noche en marzo de 2024
Respuesta de Susan Drechney AGM, el 4 mar. 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
8/10 Bueno
Hugo
Viaje de negocios, Viaje en pareja
22 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios
Le déjeuner inclus est bien.
Hugo
Se hospedó 1 noche en febrero de 2024
Respuesta de Susan AGM, el 23 feb. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
marion
Viaje familiar
31 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
marion
Se hospedó 1 noche en diciembre de 2023
Respuesta de Susan AGM, el 3 ene. 2024
I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. Happy New Year
6/10 Aceptable
Barbara
19 dic. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
I do not like the fact the rooms are only cleaned every 3 days. I was also unhappy because the day the only thing done on the day the room was to be cleaned was putting in clean towels and removing the dirty ones. Garbage was not emptied, and the bed was not made. The stopper for the bathtub was broken and laying to the side of the drain. A person could not have taken a tub bath if they wanted too. Very disappointed and will not return.
Barbara
Se hospedó 4 noches en diciembre de 2023
Respuesta de Susan AGM, el 19 dic. 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.
10/10 Excelente
Angela, Stone Mountain
15 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Angela
Se hospedó 1 noche en diciembre de 2023
Respuesta de AGM Susan, el 18 dic. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
8/10 Bueno
Robb
Viaje familiar
12 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy in/out
Robb
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mandie-GM, el 13 dic. 2023
Robb, Thank you for choosing us for your recent lodging needs. We hope to see you in the future should your travels bring you to the area.
2/10 Terrible
Clayton
Viaje en pareja
10 nov. 2023
No le gustó: Limpieza, servicios, condiciones de la propiedad
The bed sheets had what looked like feces on them. It was disgusting. We were moved to another room.
Clayton
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM, el 10 nov. 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
10/10 Excelente
Bryce
1 oct. 2023
Bryce
Se hospedó 3 noches en septiembre de 2023
Respuesta de Susan AGM, el 25 oct. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
Maritza
Viaje familiar
5 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean, stay was great
Maritza
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mandie-GM, el 11 oct. 2023
Thank you for choosing our hotel for your lodging needs. We are happy to hear your enjoyed your stay and we hope to see you in the future.
6/10 Aceptable
Terry
Viaje en pareja
11 ago. 2023
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
They room always felt damp, they should have dehumidifiers. They bed and carpet felt damp towels would not even dry that were hung up in the bathroom.
Terry
Se hospedó 4 noches en agosto de 2023
10/10 Excelente
Sandra
Viaje familiar
1 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean
Everything was clean and friendly staff
Sandra
Se hospedó 1 noche en julio de 2023
Respuesta de Susan Drechney AGM, el 2 ago. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excelente
diane
27 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would stay again when we go that way again soon! All Staff was very kind. Very clean.
diane
Se hospedó 1 noche en julio de 2023
Respuesta de AGM Susan Drechney, el 27 jul. 2023
Dear dianeOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Bueno
Cliente verificado
26 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was clean including carpet, and check-in staff was very friendly.
Cliente verificado
Se hospedó 1 noche en junio de 2023
Respuesta de AGM, el 29 jun. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.
10/10 Excelente
William
Viaje de negocios, Viaje en pareja
21 mar. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, convenient to the needed business contact we were looking for. Friendly staff and quick assistance in getting us into our room
William
Se hospedó 1 noche en marzo de 2023
Respuesta de AGM Susan Drechney, el 3 abr. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
8/10 Bueno
marvin
Viaje en pareja
25 nov. 2022
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Room floor had a inleven drop in middle of room
marvin
Respuesta de Susan, el 28 nov. 2022
Hello Marvin,Thank you for taking the time and informing us about issues with your stay. Sorry for any inconvenience it caused. I appreciate you bringing it to our attention. I will share your message with our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Susan DrechneyAssistant General ManagerFairfield Inn
6/10 Aceptable
Jared, champaign
Viaje familiar con niños
13 nov. 2022
No le gustó: Limpieza y condiciones de la propiedad
Walked in the door and thru the hallway smelled like cigarettes. The yogurt expired that day, and no towels for the pool. Was told there was shortage on Towels
Jared
Se hospedó 1 noche en noviembre de 2022
Respuesta de Susan-AGM, el 14 nov. 2022
Jared,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
10/10 Excelente
David
8 nov. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
David
6/10 Aceptable
Bonita
Viaje en pareja
7 oct. 2022
Le gustó: Limpieza, servicios, condiciones de la propiedad
We reserved a king bed and we were given a double queen. Checked and they said our reservation had been changed. We didn’t change it.
Bonita
Se hospedó 1 noche en octubre de 2022
Respuesta de Mandie-AGM, el 11 oct. 2022
Dear Bonita,Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
10/10 Excelente
debra
Viaje familiar
26 sept. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyable experience!
Very clean and comfortable!
debra
Se hospedó 1 noche en septiembre de 2022
Respuesta de Mandie-AGM, el 27 sept. 2022
Debra,Thank you for choosing to stay with us! We hope to see you soon should your travels bring you back to the area.
10/10 Excelente
lawrence
6 sept. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
lawrence
Se hospedó 1 noche en septiembre de 2022
Respuesta de Elizabeth C - GM, el 6 sept. 2022
Dear lawrence, We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
2/10 Terrible
Martha
Viaje familiar, Viaje familiar con niños
6 sept. 2022
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Got to the hotel and the room had small red ants all over. We killed so many and finally called the front desk asking for a different room. About 15 minutes later the front desk clerk brought us raid and a cloth to spray and clean our room. Woke up the jext morning with ants IN OUR BED and have hites all over us!
Martha
Se hospedó 1 noche en septiembre de 2022
Respuesta de Elizabeth C - GM, el 6 sept. 2022
Hi Martha, I am so sorry for the inconvenience you experienced during your stay. This situation requires further looking into and I will reach out to you directly via email. Thank you
2/10 Terrible
Amber
9 jul. 2022
Amber
Se hospedó 1 noche en julio de 2022
Respuesta de Elizabeth C - GM, el 14 jul. 2022
Thank you for taking the time to review the hotel. I apologize that your stay was not as expected. I will be emailing you personally as I am curious to know what areas of the hotel we can improve and how we can make things right for you. Thank you.
10/10 Excelente
John
8 jul. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable
Clean, friendly staff, quiet. Breakfast would give a 6 out in 10
Restaurants close
John
Se hospedó 1 noche en julio de 2022
Respuesta de Mandie-AGM, el 8 jul. 2022
Dear John,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
8/10 Bueno
Nancy
Viaje familiar
28 jun. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nancy
Se hospedó 2 noches en junio de 2022
Respuesta de Mandie-AGM, el 28 jun. 2022
Dear Nancy,
Thank you for taking the time to share your recent experience.
Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.
The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bourbonnais.
10/10 Excelente
Ruth
Viaje en grupo
7 jun. 2022
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Ruth
Se hospedó 1 noche en junio de 2022
Respuesta de Mandie AGM, el 8 jun. 2022
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback.
8/10 Bueno
MattandSarah
29 may. 2022
Le gustó: Servicio y personal
MattandSarah
Se hospedó 1 noche en mayo de 2022
8/10 Bueno
Emily
Viaje en pareja
7 abr. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay in Bourbonnais!
Emily
Se hospedó 1 noche en abril de 2022
Respuesta de Elizabeth C - GM, el 7 abr. 2022
Dear Emily,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
10/10 Excelente
Elida
Viaje en pareja
5 abr. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
staff was welcoming and friendly.
Elida
Se hospedó 2 noches en abril de 2022
Respuesta de Elizabeth C - GM, el 5 abr. 2022
Dear Elida
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback and hope to see you back whenever your travels bring you to the area!
8/10 Bueno
Katheryn
4 abr. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No news channels on any televisions!
Only one complaint: No News on televisions!
Maybe understandable for breakfast room to show only national weather, but no news stations available in private room.. ?!
Katheryn
Se hospedó 1 noche en abril de 2022
Respuesta de Mandie-AGM, el 6 abr. 2022
Dear Katheryn,
Thank you for taking the time to share this issue with us.. We appreciate you bringing it to our attention. We will look into this matter further. Thank you for choosing us!
10/10 Excelente
Sophia
3 abr. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sophia
Se hospedó 1 noche en abril de 2022
10/10 Excelente
martin
Viaje de negocios
19 mar. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
martin
Se hospedó 1 noche en marzo de 2022
Respuesta de Elizabeth C - GM, el 21 mar. 2022
Thank you for your review! We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you. We hope to see you again soon!
10/10 Excelente
Connie
Viaje familiar
28 feb. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice Place
From check in to check out, my stay was perfect. I wish I had time to use the pool, maybe next time. Staff super friendly, hotel was spotless. Oh and it was quiet!
Connie
Se hospedó 1 noche en febrero de 2022
Respuesta de Elizabeth C - GM, el 28 feb. 2022
Dear Connie,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
10/10 Excelente
OLEG, PUCHHEIM
28 ene. 2022
OLEG
Se hospedó 1 noche en enero de 2022
10/10 Excelente
Stacy
Viaje familiar
23 ene. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast could have been better. But the hotel was nice and clean. The bed was very comfortable.
Stacy
Se hospedó 2 noches en enero de 2022
Respuesta de Elizabeth C - GM, el 24 ene. 2022
Dear Stacy,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais!
4/10 Malo
Cheryl
Viaje familiar
13 dic. 2021
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cheryl
Se hospedó 2 noches en diciembre de 2021
Respuesta de Elizabeth C - GM, el 15 dic. 2021
Hi Cheryl,
Thank you for your review. We are curious if there is anything that we could have done to enhance your stay. Please feel free to reach out via the message board.
I look forward to speaking with you!
6/10 Aceptable
Spencer
22 nov. 2021
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Not the best not the worst
Some things are really nice at this hotel and other things very questionable. I should have taken a pic of the office chair in my room. It looked like it was found in a dumpster. The mattresses could also use an upgrade.
Spencer
Se hospedó 1 noche en noviembre de 2021
Respuesta de Elizabeth C - GM, el 22 nov. 2021
Dear Spencer,
Thank you for choosing to stay at the Fairfield Inn Kankakee Bourbonnais and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Please note that new desk chairs have been purchased and are currently on back order.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bourbonnais.
8/10 Bueno
Molli
Viaje en pareja
21 nov. 2021
Le gustó: Servicio y personal y servicios
Nice hotel, friendly staff, my only complaint is that they need to replace the desk chairs in the rooms. Ours was peeling and got on our clothing.
Molli
Se hospedó 2 noches en noviembre de 2021
Respuesta de Elizabeth C - GM, el 22 nov. 2021
Dear Molli,
Thank you for choosing to stay at the Fairfield Inn Kankakee Bourbonnais and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Please note that new desk chairs have been purchased and are currently on back order.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bourbonnais.
8/10 Bueno
Angelina
5 nov. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Angelina
Se hospedó 1 noche en noviembre de 2021
Respuesta de Elizabeth C - GM, el 8 nov. 2021
Thank you for your review! We are glad to hear you enjoyed your stay and we hope to see you again whenever your travels bring you back to the area!
10/10 Excelente
Monica
Viaje en pareja
25 oct. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My mattress was spongy but I enjoyed and will visit again.
Monica
Se hospedó 1 noche en octubre de 2021
Respuesta de Elizabeth C - GM, el 25 oct. 2021
Dear Monica,
Thank you for your kind review! We can't wait to see you again whenever your travels bring you back to the area!
10/10 Excelente
Justine
25 oct. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Justine
Se hospedó 2 noches en octubre de 2021
Respuesta de Elizabeth C - GM, el 1 feb. 2022
Dear Justine, Thank you for your review! We are glad to hear you enjoyed your stay and we hope to see you again whenever your travels bring you back to the area!
4/10 Malo
Gene Klimek
Viaje familiar con niños
22 oct. 2021
Le gustó: Servicio y personal
No le gustó: Limpieza
-Black mold in the bathtub
-Room not handicap accessible as promised
-Ran out of pillows; my son had no pillow for the night
-Bed hard as a stone slab
-Tiny bathroom, hard to maneuver in
Gene Klimek
Se hospedó 1 noche en octubre de 2021
Respuesta de Mandie-AGM, el 22 oct. 2021
Dear Gene,
I apologize that you did not enjoy your stay. Please feel free to give the hotel a call to further discuss the issues you experienced during your stay.
Thank you,
6/10 Aceptable
Cliente verificado
18 oct. 2021
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Ants in bathroom, lady at counter wasn’t attentive to refill breakfast items.
Cliente verificado
Se hospedó 2 noches en octubre de 2021
Respuesta de Mandie D., el 18 oct. 2021
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
10/10 Excelente
Juliet
6 sept. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Juliet
Se hospedó 1 noche en septiembre de 2021
Respuesta de Mandie D, AGM, el 7 sept. 2021
Thank you for staying with us!
8/10 Bueno
Cliente verificado
Viaje familiar
31 ago. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just Passing Through
Stayed for one night. Good hotel for those passing through. It was right off the highway with a few restaurants and attractions close by.
Cliente verificado
Se hospedó 1 noche en agosto de 2021
Respuesta de Elizabeth C - GM, el 31 ago. 2021
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
8/10 Bueno
Cliente verificado
Viaje familiar
8 ago. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property close to the highway & dining.
Cliente verificado
Se hospedó 1 noche en agosto de 2021
Respuesta de Mandie-AGM, el 9 ago. 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Fairfield Inn Kankakee Bourbonnais