Vista frontal de la propiedad
Ver disponibilidad

Opiniones de Grand Oaks Hotel

2.5 out of 5
Grand Oaks Hotel
2315 Green Mountain Dr, Branson, MO

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 501 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 317 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 105 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 47 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 30 de 1000 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose, Dallas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Staff, el 8 ene. 2024
Thank you for staying with us

4/10 Malo

Alondra

No le gustó: Servicio y personal y condiciones de la propiedad
The price for 2 nights was almost $400, too high to not be able to enjoy the indoor pool, breakfast and fitness room since they were in the other building.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Staff, el 11 oct. 2023
Thank you for your feedback and staying with us. We do offer breakfast in both buildings

10/10 Excelente

Oscar

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
all excellent
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Desk , el 8 ago. 2023
Thank you for staying with us

6/10 Aceptable

YajaiRa, Kansas city

Viaje en pareja, Viaje familiar, Viaje familiar con niños
I didn’t like the breakfast
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Staff, el 22 jul. 2023
Thank you for staying with us

10/10 Excelente

Emmanuel

Se hospedó 1 noche en julio de 2023
Respuesta de Front Desk , el 28 jul. 2023
Thank you for staying with us

10/10 Excelente

Yuri

Viaje familiar
Le gustó: Limpieza y servicio y personal
We love the space in the family room. And the best thing was it had 3 beds,2 queens and a large sofa bed
Se hospedó 1 noche en junio de 2023
Respuesta de Front Desk , el 13 jun. 2023
Thank you for staying with us.

8/10 Bueno

Gonzalo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un hotel bastante recomendable 👌
Se hospedó 1 noche en agosto de 2022
Respuesta de Hotel Staff, el 8 ago. 2022
Thank you for staying with us

8/10 Bueno

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2020
Respuesta de Hotel Staff, el 1 oct. 2020
Thank you for staying with us!

8/10 Bueno

Ron

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was good
Se hospedó 3 noches en mayo de 2024
Respuesta de Dee - GM, el 12 may. 2024
Thank you for your great rating of your recent stay with us. We appreciate your business and look forward to serving you again.

8/10 Bueno

AIDA

Viaje en pareja
Le gustó: Servicio y personal
Helpful and Friendly staff.
Se hospedó 1 noche en mayo de 2024
Respuesta de Front Desk, el 9 may. 2024
Thank You for staying with us at the Grand Oaks hotel.

4/10 Malo

Steve

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Did not smell good. Old building.
Se hospedó 2 noches en mayo de 2024
Respuesta de Dee - GM, el 9 may. 2024
Thank you for your feedback. I'm sorry to hear that your stay was less than exceptional. We do hope you will give us another opportunity to better serve you in the future. Thank you for staying with us.

4/10 Malo

Trisha

Viaje de negocios, Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
AC didnt really work. We turned it down to 60 and it never got below muggy. Bed was hard, pillows were tiny and the beds foot decorative throw was messed up when we walked in. Kids running the halls from 10pm to midnight.
Se hospedó 1 noche en mayo de 2024
Respuesta de Dee - GM, el 3 may. 2024
Thank you for your feedback. I'm sorry to hear that your stay was less than exceptional. I will be sure to have maintenance check the AC in the unit you occupied. We hope you will give us another chance on future visits to our area. Thank you for staying with us.

10/10 Excelente

Judith

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very enjoyable stay. Staff was super friendly and helpful!
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk, el 3 may. 2024
Thank you for your feedback. I'm happy to hear you enjoyed your stay at the Grand Oaks Hotel.

10/10 Excelente

Mike

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
😃
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 3 may. 2024
Thank You for staying at the Grand Oaks Hotel. We hope to see you again soon.

10/10 Excelente

David

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
enjoyable stay will use them again
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk, el 22 abr. 2024
Thank you for your feedback. We look forward to seeing you again.

8/10 Bueno

Kimberly

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient to the strip. Pillows are small squares, had to go buy our own. Typical hotel breakfast. Staff is friendly. Asked for more shampoo and they were out.
Se hospedó 3 noches en marzo de 2024
Respuesta de Dee - GM, el 3 abr. 2024
Thank you for the great rating. We appreciate your business and look forward to serving you again.

10/10 Excelente

Brittany

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beds were comfy, pool and hot tub were clean. Overall nice place and I would go back!
Se hospedó 1 noche en marzo de 2024
Respuesta de Dee - GM, el 21 mar. 2024
Thank you for your excellent rating. We are pleased to hear that you enjoyed your stay with us and look forward to serving you again.

10/10 Excelente

Larry

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 20 mar. 2024
Thank you for staying with us. We hope to see you again.

10/10 Excelente

Larry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a great stay. The room was clean and the bed was comfortable. The only negative was that there was a rather unpleasant odor in the room. The breakfast is adequate, but not great. I would however definitely stay here again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk, el 19 mar. 2024
Thank you for your feedback.

10/10 Excelente

haley

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Workers and guests was just overall friendly and nice rooms were nice and bathroom was super clean. Would come and stay again anytimr
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Desk, el 18 mar. 2024
Thank you for your feedback, we hope to see you again on your next trip to Branson

2/10 Terrible

majer

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Breakfast close at 9.30 but they stop bringing out eggs and other things at 9
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 17 mar. 2024
Thank you for staying with us and thank you for your feedback.

10/10 Excelente

Teresa, Fort Smith

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thoroughly enjoyed our stay!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dee - GM, el 5 mar. 2024
Thank you for staying with us. We are pleased to hear you enjoyed your stay. Come back and see us again.

10/10 Excelente

Angel

Viaje en pareja, Viaje familiar
Le gustó: Servicios
Was a memorable anniversary
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Staff, el 23 ene. 2024
Thank you for staying with us

10/10 Excelente

Ginger

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location. Clean and VERY comfortable beds and pillows.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Staff, el 8 ene. 2024
Thank you for staying with us

8/10 Bueno

Justin

Viaje en pareja, Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Staff, el 8 ene. 2024
Thank you for staying with us

6/10 Aceptable

Amanda Rochelle, warner

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
The air conditioner in room 355 was very noisy. Also upon booking I didn’t notice that the property had 2 separate buildings and we were in building 2. You must drive or walk back to building 1 for breakfast or indoor pool access.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Staff, el 8 ene. 2024
Thank you for staying with us

8/10 Bueno

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Staff, el 8 ene. 2024
Thank you for staying with us

10/10 Excelente

Angelia

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Staff, el 8 ene. 2024
Thank you for staying with us

2/10 Terrible

Kathy

Viaje familiar con niños
No le gustó: Servicio y personal y servicios
I arrived at the property was shown building one which is a fully functioning hotel. Was told I could check in building 1 but for a fee. I was told I could check into building 2 which is an overflow building they opened during holidays. Kind of a ghost town but it was ready and no fee. IAFTER booking I was told by Sheree at front seat that she was sorry to tell me that she was about to ruin my day but they WERE going to charge me. She was so sweet and tried reasoning with her manager Rita because I was told there wound not be a fee. No luck. I spoke to Rita and explained I was told there was a fee in building 1 and not 2. Rita should be the poster child for bad management and the opening act for the Grinch. She is the sole reason I will never stay there again. Sheree bent over backwards for everyone. Did the job of 5 people and should be the face and manager of this hotel she personally walked me around hotel to make sure I’d be happy with my stay. She called people by name when she saw them and would be an asset to any business. Rita on the other hand should be fired and go back to her job as the wicked witch of the West. She’s rude and acts to enjoy wielding the her management title around. You got your money Rita but lost any future business from me. You earned every single work of this review.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Dee - GM, el 23 feb. 2024
I am sorry to hear of your past experience at Grand Oaks. I am pleased to inform you that the hotel is under new ownership and management for the upcoming 2024 season and moving forward. We welcome you to come back for a new experience were our goal is to meet and exceed your expectaions!

8/10 Bueno

M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Staff, el 4 ene. 2024
Thank you for staying with us

10/10 Excelente

Vicki

Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Staff, el 4 ene. 2024
Thank you for staying with us

8/10 Bueno

travis

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Staff, el 4 ene. 2024
Thank you for staying with us

10/10 Excelente

Lucas

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 31 dic. 2023
Thank you for staying at Grand Oaks Hotel.

10/10 Excelente

LaTrisha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best hotel room for handicap
We needed a lower level handicap accessible room. The front desk went above and beyond to get us the best room to fit our much needed accommodations. Rooms were very clean, comfortable, and up to date. We will being staying here for sure in the future!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 31 dic. 2023
Thank you for staying at Grand Oaks Hotel. We look forward to seeing you again.

10/10 Excelente

Donald

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Have stayed in the past. will stay again. but they could have had bacon for the breakfast.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 31 dic. 2023
Thank you for staying at Grand Oaks Hotel.

10/10 Excelente

Anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Desk , el 31 dic. 2023
Thank you for staying at Grand Oaks Hotel.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
It was clean and comfortable. We were put in the second building where they were not running breakfast and had to walk/drive to get breakfast or use the pool. The second day breakfast was so packed we couldn’t find a seat or food so ended up leaving to get breakfast.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk , el 31 dic. 2023
Thank you for staying at Grand Oaks Hotel.

10/10 Excelente

Chris

Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Desk , el 31 dic. 2023
Thank you for staying at Grand Oaks Hotel.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Comodidad de las habitaciones
Undisclosed information
They have a “second” building that they don’t tell you about. You have to drive down the hill to get there and there’s no front desk or anything. Just… a building with rooms. You have to call the front desk of the main building if you need anything. Also, not disclosed, there is a $100 holding fee that doesn’t get refunded for up to 72 hrs. I wish we would have known that prior to staying. We have never had to put down a holding fee. Over all, the comfortability of the room was terrible. The pillows were solid and the bed was not comfy at all. The bathroom did not come with normal amenities as shampoo, soap, etc., and the toilet/shower room was tiny. The room was clean over all. My family stays in hotels many times a year, as we have SDC passes, and this hotel was by far the worst experience we have had.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Staff, el 3 ene. 2024
Thank you for staying with us

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rate 10.0!
Amazing night of comfort! Beautiful facility... great central location... found our new home in Branson!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 30 dic. 2023
Thank you for staying with us at Grand Oaks Hotel. We look forward to seeing you again next time.

2/10 Terrible

Jasmin

Le gustó: Servicio y personal
When we arrived, two hours after check-in time, our room was still not ready. Check-in was at 4 and we didnt get our room until 10 minutes before 7.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Staff, el 3 ene. 2024
We apologize for the inconvenience this may have caused

10/10 Excelente

Kara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent property, family owned and you can tell they take pride in their facility. Our room was so clean and very nice! Bathroom shower looked like brand new. Refrigerator and microwave in room. Beds are comfortable. Staff was very nice. An exceptional value overall. We will be back. Thank you
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk , el 30 dic. 2023
Thank you for staying at Grand Oaks Hotel. We look forward to seeing you again.

8/10 Bueno

Linda D

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place to stay
Hubby and myself with 2 grandkids stayed 1 night. Hotel was nice. Beds said queen...but sure were small. Felt like double bed. Would stay again but would get king size bed. Loved the walk in shower with seat and removable spray wand. Breakfast needed more options. Loved the pancakes and the neat Pancake maker. Was super close to walmart and other places. Kids loved the in indoor pool and hot tub!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 30 dic. 2023
Thank you for staying at Grand Oaks Hotel.

10/10 Excelente

Diego

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 30 dic. 2023
Thank you for staying with us.

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Desk , el 30 dic. 2023
Thank you for staying at the Grand Oaks Hotel.

6/10 Aceptable

Kelcee

Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 30 dic. 2023
Thank you for staying with us.

6/10 Aceptable

Rick

Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Staff, el 23 ene. 2024
Thank you for staying with us

10/10 Excelente

Terry

Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 30 dic. 2023
Thank you for staying at the Grand Oaks Hotel.

10/10 Excelente

Marcus

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very courteous and friendly staff
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 28 dic. 2023
Thank you for staying at the Grand Oaks Hotel.

10/10 Excelente

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice family room
We chose the family room since my 2 kids are teenagers & it's just not appropriate for them to share a bed as brother & sister anymore. My son thinks he is too old to sleep with his dad also. We were all so happy that it had 2 Queen beds plus a sofa! It gave us just enough room to make everyone happy. Clean spacious room. Breakfast was ok, busy, my husband lost patience waiting in line for the pancakes, maybe need a waffle iron or another pancake machine on these busy days. Salsa would've been nice for the eggs. Overall stay was good! Too bad Branson charges such high taxes on these rooms.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 28 dic. 2023
Thank you for booking your stay at the Grand Oaks Hotel.