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Opiniones de Holiday Inn Carbondale-Conference Center, an IHG Hotel

3 out of 5
Holiday Inn Carbondale-Conference Center, an IHG Hotel
2300 Reed Station Parkway, Carbondale, IL

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 250 de 473 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 145 de 473 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 46 de 473 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 473 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 473 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El personal de recepción es muy amable y atento. Los cuartos cómodos y limpios. Las llaves de las habitaciones tendían a fallar. El restaurante que está disponible no está listo para recibir personas para el desayuno sin embargo los empleados fueron de lo más amables y procuraron darme la mejor atención en sus manos.
Se hospedó 3 noches en octubre de 2019
Respuesta de Jane, el 1 nov. 2019
Thank you for reviewing your stay!

6/10 Aceptable

Courtney

Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Tangela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay! No hassle parking and the hotel was wonderful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Evelyn, el 23 feb. 2024
Dear Tangela,Thank you for choosing the Holiday Inn Conference Center! We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.Thank you

4/10 Malo

Margaret

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Brad

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was in transition, but was in great shape. Our room looked to be newly updated. Very nice. We were not able to check in until after 5, because our room was not ready. This was not a problem for us. I would recommend a full service breakfast and a restaurant on property, but for the price this property was top notch!!
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Dawn

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The was a rowdy group on the floor and loud until late into the night
Se hospedó 1 noche en enero de 2024
Respuesta de Evelyn, el 2 feb. 2024
Dear Dawn,I would like to apologize for any inconveniences faced during your stay. We like to enforce quiet hours to assure a restful stay. If you would like to contact me at agm@hicarbondale.com, please do so. I hope you can give us another chance! Thank you

6/10 Aceptable

Scott

Viaje en pareja
Will not be back
Se hospedó 1 noche en enero de 2024
Respuesta de Evelyn, el 2 feb. 2024
Dear Scott,I would like to apologize for any inconveniences faced during your stay. If you have any feedback in regards to this please contact me at agm@hicarbondale.com. We strive to provide a pleasing stay for all guests. We find any feedback very important. We hope you can give us another chance!

10/10 Excelente

Braulio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

4/10 Malo

John, Hibbing

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kristen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Jose

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Overall i guess because of the renovation the building itself was not bad. Hated that they didnt have actual breakfast. Also the room could of used a better cleaning. The entire time we stayed there no one came by to see if we needed clean towels or anything. The front staff was very friendly though.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Sam

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Jim

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Justin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Work trip for coaching
It was amazing. Very clean. Staff was extremely helpful. We had a great time!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sylvia P. Assistant General Manager, el 9 dic. 2023
Thank you for taking time to leave us a review! We are so happy to know you had a comfortable time staying with us while in town for work. We hope to have you visit us again in the future.

6/10 Aceptable

Rebecca S

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Check in went smoothly, very friendly staff. However, our ion had a terrible sewer smell. Staff did immediately change our room.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sylvia P. Assistant General Manager, el 1 dic. 2023
Thank you for taking time to leave us a review. We deeply apologize for the smell that was in your original room during your stay. This has been a result of the City of Carbondale doing work on Reed Station Rd and rest assured we are working with them diligently to get this to go away. We hope we get the opportunity to host you again in the future.

10/10 Excelente

Jeremiah, Belleville

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Daniel

Se hospedó 1 noche en noviembre de 2023
Respuesta de Sylvia P. Assistant General Manager, el 26 nov. 2023
Thank you for taking time to leave us a rating! We hope to welcome you back in the future.

6/10 Aceptable

Thomas

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Poor condition
Run down facility that was dirty and dingy
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sylvia P. Assistant General Manager, el 15 nov. 2023
Thank you for taking time to leave us a review. We apologize that the newly renovated room you had stayed in was not up to par for you during your stay with us. We are currently undergoing a full conversion to a Holiday Inn Express and Suites which will mean a full upgrade to our public spaces and all of our sleeping rooms. We are over halfway finished with our renovation and are extremely excited with how all of our upgrades are looking already. We hope you take a chance on us again in the future.

10/10 Excelente

Jordan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Sylvia P. Assistant General Manager, el 9 nov. 2023
Thank you for leaving us a 5 star rating from your last stay! We hope to have the opportunity to host you again in the future.

10/10 Excelente

Priscilla

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great
Se hospedó 1 noche en octubre de 2023
Respuesta de Sylvia P. Assistant General Manager, el 25 oct. 2023
Thank you for taking time to leave us a review! We are so pleased to hear you had a fabulous time while in town with us. We hope you will return again soon!

10/10 Excelente

Erin

Viaje de negocios
Le gustó: Condiciones de la propiedad
Very quiet. Convenient.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sylvia P. Assistant General Manager, el 26 sept. 2023
Thank you for taking time to leave us a review! I am happy to hear you had a quiet, relaxing stay with us during your time here in Carbondale. We hope to welcome you back in the future!

10/10 Excelente

Andrea, Jacksonville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our overnight stay with Holiday Inn in Carbondale very much. They were accommodating with our late arrival and the facility itself was well maintained and clean. Complimentary breakfast was also provided and we wish we had another day to stay.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sylvia P. Assistant General Manager, el 6 sept. 2023
Thank you for taking time to leave us a review!! I am happy to know our staff was able to make all your accommodations work and that you were comfortable from your first step! We would love to welcome you back again in the future.

10/10 Excelente

Karen, Chicago

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
In the area for a family reunion and we had a great experience at this property. The entire staff was helpful, resourceful and pleasant. Rooms were clean and housekeeping were accommodating with extra towels when needed. Breakfast selections were nice & a great start to the day. If we need to come back to the area we will be returning to this hotel.
Se hospedó 2 noches en agosto de 2023
Respuesta de Sylvia P. Assistant General Manager, el 6 sept. 2023
Thank you for taking time to leave us a review! I am happy to hear you had a great experience with us while in town. I will make sure the staff knows of your kind words!!

8/10 Bueno

tibessa

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly and professional. They had a catered breakfast for the SIU move-in day so that was much appreciated.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sylvia P. Assistant General Manager, el 6 sept. 2023
Thank you for leaving us a review on your stay with us! I am happy you enjoyed your time with us and we hope to host you again for more SIU events!!

10/10 Excelente

Robin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was conveniently located for dropping our freshman off at college. The hotel catered to the families of freshman.
Se hospedó 2 noches en agosto de 2023
Respuesta de Sylvia P. Assistant General Manager, el 19 ago. 2023
Thank you for leaving us a review! Congrats to your new Saluki!! I am glad you had a nice stay with us during move in week. We look forward to hosting you again in the future for many other SIU visits!

6/10 Aceptable

Pak

Viaje familiar
Le gustó: Limpieza y servicio y personal
Door to the open and are very loud. You can people conversation in the hallway. You can other rooms toilet flush.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sylvia P. Assistant General Manager, el 19 ago. 2023
Thank you for leaving us an honest review. I apologize that this stay was not comfortable for you when in town. I hope you will take a chance on us again in the future so we can show you our true level of service.

10/10 Excelente

Jan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome!
This recently remodeled hotel was a 10 - clean, comfortable, everything working and check-in was a breeze.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sylvia P. Assistant General Manager, el 19 ago. 2023
Thank you for taking time out of your day to leave us a review! We use feedback like yours to continuously improve our services for our guests. I am happy to know you enjoyed your time with us and we look forward to hosting you in the future!

10/10 Excelente

Winter

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a very friendly reception. As we arrived a little later we were promptly offered a list of local restaurants. Our stay was very pleasant and relaxing. I slept very well! We were very satisfied with our stay at the Holiday Inn, Carbondale. Thank you!
Se hospedó 1 noche en agosto de 2023
Respuesta de Sylvia P. Assistant General Manager, el 19 ago. 2023
Thank you for leaving us feedback on your recent stay! I am happy to know you enjoyed your time with us while visiting Carbondale! I hope we get the chance to welcome you back again in the future.

10/10 Excelente

Ralph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Sylvia P. Assistant General Manager, el 19 ago. 2023
Thank you for taking time to leave us a rating! I am glad we met your expectations and we hope to welcome you back again in the future!

10/10 Excelente

Stephen, Spokane

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Despite asking for a quiet room away from families and dogs, the room next to me was occupied by a loud family with lots of children running in the hall, doors slamming, etc. Front desk kindly moved me to another room on a higher floor with no questions asked!
Se hospedó 1 noche en agosto de 2023
Respuesta de Sylvia P. Assistant General Manager, el 10 ago. 2023
Thank you for taking time to leave us a review! I am happy to hear the staff was able to get you comfortable and assist you fully while you were in town with us. We hope to get the chance to welcome you back in the future.

10/10 Excelente

Evelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Sylvia P. Assistant General Manager, el 10 ago. 2023
Thank you for taking time to leave us a rating! I hope you will choose to visit us again!

6/10 Aceptable

LaShawn S. Flores

Le gustó: Limpieza
Se hospedó 1 noche en agosto de 2023
Respuesta de Sylvia P. Assistant General Manager, el 10 ago. 2023
Thank you for taking time to leave us a rating! I apologize for missing the mark for your stay. We hope to get the chance to welcome you back to show you our true level of service.

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Sylvia P. Assistant General Manager, el 10 ago. 2023
Thank you for taking time to leave us a rating! We hope to get the chance to host you again.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Staff friendly and check in easy. I payed extra to stay here for the pool but because the dehumidifier was broken the pool temp had to be turned down and it was cold. Also because of construction breakfast was limited.
Se hospedó 1 noche en julio de 2023
Respuesta de Sylvia P. Assistant General Manager, el 10 ago. 2023
Thank you for taking time to leave us a review! I am glad you had a good experience with our staff while visiting us. I apologize for your experience with our amenities due to construction at the time of your stay. Rest assured that when construction is complete for our conversion to a Holiday Inn Express and Suites we will have a full complimentary breakfast. We hope to get the chance to host you again!

10/10 Excelente

Terrence

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the staff and the facility it was a amazing experience
Se hospedó 2 noches en julio de 2023
Respuesta de Sylvia P. Assistant General Manager, el 10 ago. 2023
Thank you for taking time to leave us a review! I am pleased to hear you had a great time with us while visiting Carbondale. We hope we get the chance to host you again!

10/10 Excelente

Lamont

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awesome! Will be returning for another stay
Se hospedó 2 noches en julio de 2023
Respuesta de Sylvia P. Assistant General Manager, el 10 ago. 2023
Thank you for taking time to leave us a review! I am over the moon to know you enjoyed your stay with us. We look forward to your next visit!

10/10 Excelente

Khiera

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en julio de 2023
Respuesta de Sylvia P. Assistant General Manager, el 10 ago. 2023
Thank you for taking time to leave us a rating! I hope you choose to visit us again in the future!

10/10 Excelente

Lamont

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice with excellent staff
Se hospedó 1 noche en julio de 2023
Respuesta de Sylvia P. Assistant General Manager, el 10 ago. 2023
Thank you for taking time to leave us a review! I am happy to hear you enjoyed our staff while in town. I hope you visit us again!

2/10 Terrible

Michael

Viaje de negocios
No le gustó: Limpieza
I did not like ur price 4 a low level stay air was bad no breakfast under construcktion worst ever stay will never use u again
Se hospedó 1 noche en julio de 2023
Respuesta de Sylvia P. Assistant General Manager, el 14 jul. 2023
Thank you for taking time to leave us a review. We are looking forward to the completion of our conversion to a Holiday Inn Express and Suites. This will be a complete modernization of our hotel and will allow us to provide more amenities for our guests, including hot breakfast. We hope you take a chance on us again at that time.

10/10 Excelente

Patty

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was very clean. Nice comfortable bed.
Se hospedó 1 noche en junio de 2023
Respuesta de Sylvia P. Assistant General Manager, el 22 jun. 2023
Thank you for leaving us feedback on your stay. I am happy to hear you had a comfortable experience with us and we hope to welcome you back in the future.

10/10 Excelente

Elizabeth

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The receptionist was awesome and the property very clean.
Se hospedó 1 noche en junio de 2023
Respuesta de Sylvia P. Assistant General Manager, el 22 jun. 2023
Thank you for taking time to leave us a review! I am glad you enjoyed your stay with us. We hope to welcome you back in the future!

8/10 Bueno

Lena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were bummed to find out, upon check-in, that the pool was closed. We wish we would have known that in advance. Convenient breakfast with clean, comfortable rooms.
Se hospedó 1 noche en junio de 2023
Respuesta de Sylvia P. Assistant General Manager, el 7 jun. 2023
Thank you for taking time to leave us a review. I apologize for the inconvenience you faced with our pool being closed due to renovation. We look forward to the completion of our renovation so we can offer all of our amenities to our guests. We hope you choose to stay with us again in the future.

10/10 Excelente

Demetria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was very pleasant and accommodating. The check-in was smooth. My business will definitely frequently this property on our overnight trips. See you guys in August. Thank you so much for service.
Se hospedó 1 noche en junio de 2023
Respuesta de Sylvia P. Assistant General Manager, el 7 jun. 2023
Thank you so much for leaving us a review! I am so happy to hear you enjoyed your time with us. We look forward to seeing you back in August!

2/10 Terrible

Stephen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't stay here
Terrible front desk experince
Se hospedó 1 noche en mayo de 2023
Respuesta de Sylvia P. Assistant General Manager, el 7 jun. 2023
I deeply apologize for the experience you had while in town with us. Please know that this is getting looked into and addressed with our staff. I hope you will take a chance on us in the future so we can show you our true level of service.

10/10 Excelente

Vera, SEQUIM

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good stay, but this property needs some maintenance/updating, especially in the room furnishings. Bedside tables, upholstered chair, etc, were dated and in need of repair. Otherwise, everything was excellent.
Se hospedó 2 noches en mayo de 2023
Respuesta de Sylvia P. Assistant General Manager, el 27 may. 2023
Thank you for taking time to leave us a review! We are currently undergoing a full conversion to become a Holiday Inn Express and Suites. We will have a fully updated hotel and complimentary hot breakfast once it is completed. We hope to get a chance to host you again at that time.

6/10 Aceptable

Candi

Le gustó: Limpieza y servicio y personal
Everything was Meh
Had this been my first stay at a Holiday Inn, I probably would find somewhere else to stay in the future. When I say everything was Meh, I mean EVERYTHING. First thing I noticed was that it looks a bit run down when you leave the lobby. My room is very small compared even to the other Holiday Inns in the area I usually stay. Curtain track is hanging on by a thread. Mildew on the tub. Hot breakfast was microwave jimmy dean. I'm keto and stay at holiday inns so I can eat some eggs and meat and go on with my day-not a single thing I could eat here. The room was clean enough, the staff was friendly, but I stayed here because the other HI's were full and now I see why. Wouldn't stay in this one again.
Se hospedó 1 noche en mayo de 2023
Respuesta de Sylvia P. Assistant General Manager, el 22 may. 2023
Thank you for your honest review. I understand your frustrations with our current breakfast options and rest assured we are in the process of fully converting to a Holiday Inn Express and Suites where we will be able to offer a full complimentary breakfast! I will make sure to pass your review to the appropriate departments to rectify these issues that were experienced in your room. I hope you take a chance on us again in the future post-renovation so we can show your that your unsatisfactory stay was an exception.

10/10 Excelente

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Sylvia P. Assistant General Manager, el 17 may. 2023
Thank you for taking time to leave us a rating! We hope we get to host you again!

10/10 Excelente

Kimberly

Se hospedó 1 noche en mayo de 2023
Respuesta de Sylvia P. Assistant General Manager, el 7 jun. 2023
Thank you for taking time to leave us a rating! We hope to welcome you back in the future.

10/10 Excelente

Andrea

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice, clean and friendly. We also enjoyed the snacks!
Se hospedó 2 noches en mayo de 2023
Respuesta de Sylvia P. Assistant General Manager, el 10 may. 2023
Thank you for taking time to leave a review! I am glad to hear you had a good stay with us. We hope to get the chance to host you again.

8/10 Bueno

Beatrice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Sylvia P. Assistant General Manager, el 17 may. 2023
Thank you for taking time to leave us a rating! We hope to have you back again soon!