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Opiniones de MainStay Suites Carlsbad South

2.5 out of 5
MainStay Suites Carlsbad South
3621 SAN JOSE BLVD, Carlsbad, NM

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 192 de 284 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 59 de 284 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 284 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 10 de 284 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 284 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

melisa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de MainStay Suites - Carlsbad, NM, el 26 feb. 2024
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.We sincerely appreciate and value your feedback about our hotel. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excelente

Flor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
T
Se hospedó 1 noche en mayo de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 24 may. 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excelente

Monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de MainStay Suites - Carlsbad, NM, el 6 may. 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excelente

Douglas, Lake Havasu City

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice rooms, friendly staff. Limited breakfast. Carlsbad is a boom town right now with oil and gas trucks and work pick-ups clogging the streets and workers filling the hotels so don’t expect anything else!
Se hospedó 2 noches en abril de 2024
Respuesta de MainStay Suites - Carlsbad, NM, el 25 abr. 2024
Thank you for staying with us. We hope to see you again

10/10 Excelente

Rachelle

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff very sweet, room and facilities very clean, bed comfy! Hubby and I will stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de MainStay Suites - Carlsbad, NM, el 15 abr. 2024
Thank you for staying with us. We are happy that you enjoyed your stay. Until we see you again.

10/10 Excelente

Mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice kitchenette.
Se hospedó 2 noches en abril de 2024
Respuesta de MainStay Suites - Carlsbad, NM, el 15 abr. 2024
Thank you for staying with us.

10/10 Excelente

HONGBO

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s convenient place to stay for our visits to Carlsbad Caverns and Guadalupe Mountains. The rooms are spacious, well equipped with kitchen, sofa, etc. , the breakfasts are good, parking is easy, and staffs are friendly.
Se hospedó 2 noches en marzo de 2024
Respuesta de MainStay Suites - Carlsbad, NM, el 2 abr. 2024
Thank you for staying with us. We hope you enjoyed your stay. Hope to see you again.

10/10 Excelente

Rana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent stay with comfortable bed and nice staff. Breakfast was ok. Close to Carlsbad Caverns. Great overall
Se hospedó 1 noche en marzo de 2024
Respuesta de MainStay Suites - Carlsbad, NM, el 18 mar. 2024
Thank you for taking the time to letting us know about your recent stay at MainStay Suites. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excelente

Rene

Se hospedó 2 noches en marzo de 2024
Respuesta de MainStay Suites - Carlsbad, NM, el 24 mar. 2024
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.

8/10 Bueno

Mary

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Management was unhelpful.
The hotel was fine. Their policy of reservation being non-refundable was unfortunate. When booking on Hotel.com I put my date as 2/5. When the booking went through, it turned out to be 2/20. I hit confirm then immediately realized the error. I immediately went through Hotels.com and they directly reached out to the hotel. They were informed the manager wouldn’t be in until the next day. My husband was driving cross country and needed a hotel room. I made a reservation for 2/5 paying $40 more than my original reservation at their hotel hoping they would realize it was just a mistake. I just heard that they wouldn’t refund the money. I am out $135. Wouldn’t recommend them regardless of how nice the hotel may be. Service is more important.
Se hospedó 1 noche en febrero de 2024
Respuesta de MainStay Suites - Carlsbad, NM, el 8 feb. 2024
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 Excelente

Willie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de MainStay Suites - Carlsbad, NM, el 29 ene. 2024
Thank you for staying with us. We hope to see you again.

10/10 Excelente

Guillermina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de MainStay Suites - Carlsbad, NM, el 15 ene. 2024
Thank you for taking the time to letting us know about your recent stay at MainStay Suites. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de MainStay Suites - Carlsbad, NM, el 12 ene. 2024
Thank you for staying with us. We hope you enjoyed your stay with us.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 12 ene. 2024
Thank you for staying with us.

8/10 Bueno

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 28 dic. 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every hotel receptionist was very welcoming. Our room was very clean as well as the rest of the hotel. Definitely staying here again when we come down to visit family.
Se hospedó 2 noches en diciembre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 26 dic. 2023
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.We sincerely appreciate and value your feedback about our hotel. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
1st room smelled terrible. Asked to move & was told they were booked, which was not true. Finally got the manager to move us & the 2nd room didn’t smell, but the room was not clean. They refused to move us again, so we left & went to a different hotel. They refused to check us out until our scheduled check out date.
Se hospedó 2 noches en diciembre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 21 dic. 2023
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We asked for a handicapped-accessible room and were pleased to see all the grab bars and low tub threshold. We also like the size of the room and the movable table. The only complaint was the unusually loud refrigerator.
Se hospedó 2 noches en noviembre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 13 nov. 2023
Thank you for staying with us. We hope to see you again

6/10 Aceptable

Frank

Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
The property was modern and in a good location. What I did not like was that our room was a little dirty upon arrival. The staff didn't sweep the entry way and or bathroom. My toddler was trying to pick up all the debris on the floor in our room. For the price per night you would have expected a hot breakfast option vs their Continental offering. You can tell they do not restock so if you get their past 7 am you are not left with much. Overall this place could be better if they had a great attention to detail.
Se hospedó 4 noches en octubre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 27 oct. 2023
Thank you for staying with us. We are looking into your concerns and we hope you give us another chance to change your experience with us. Our guest experience in very important to us.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
CBH
The efficiency had not even enough utensils for 2 people. The main issue was a very loud refrigerator that we reported to 3 staff members but never was fixed. Staff were very pleasant.
Se hospedó 4 noches en octubre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 23 oct. 2023
Thank you for staying with us. We are sorry to hear about your experience. Please give us another chance to correct your experience.

10/10 Excelente

Silvia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay Large room with everything from full kitchen to ironing boards etc Perfect for an overnight or longer
Se hospedó 2 noches en octubre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 20 oct. 2023
Thank you for staying with us. We hope to see you again.

6/10 Aceptable

Linda

Se hospedó 1 noche en octubre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 6 nov. 2023
Thank you for staying with us. We hope to see you again.

6/10 Aceptable

Rosalinda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and friendly service
Se hospedó 3 noches en octubre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 16 oct. 2023
Thank you

10/10 Excelente

Gregory

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great experience and pleasant stay.
Se hospedó 2 noches en octubre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 16 oct. 2023
Thank you

8/10 Bueno

Jon S

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel
Nice facility in great shape. Room was comfortable and updated. Staff was nice. Only issue was with the room design and furniture selection. We stayed in a king room and there is only 5" gap between the right side of the bed and the AC unit, making it a little tough to squeeze by to get in bed.
Se hospedó 1 noche en octubre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 16 oct. 2023
Thank you

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Our room was clean, the bed was comfortable, and the shower was fantastic. The laundry facilities were clean and very much appreciated.
Se hospedó 2 noches en octubre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 16 oct. 2023
Thank you

8/10 Bueno

Larry

Se hospedó 1 noche en octubre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 6 nov. 2023
Thank you for staying with us. We hope to see you again.

10/10 Excelente

Samantha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Liked the kitchen though i wasn't there long enough to use it. Did not like that people left their trash cans in the hallway. Trash was not picked up our entire stay.had to walk by smelly trash.
Se hospedó 1 noche en octubre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 10 oct. 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and had good rest
Se hospedó 1 noche en octubre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 10 oct. 2023
Thank you for staying with us. We hope to see you again soon.

6/10 Aceptable

Siegmund, Eching

Viaje familiar
No le gustó: Condiciones de la propiedad
Check in war leicht konfus. Wir hatten ein Zimmer für drei Personen gebucht, wir sollten aber 3 Zimmer erhalten, konnten das noch verhindern. Die Tür des Zimmers konnte nicht abgeschlossen werden, war vorher scheinbar nicht aufgefallen. Das Hotel ist relativ neu, zeigt aber bereits deutliche Gebrauchsspuren und mangelnde Sorgfalt des Personals. Das Frühstück ist sehr einfach gehalten, war des schlechteste auf unserer ganzen Reise.
Respuesta de MainStay Suites - Carlsbad, NM, el 2 oct. 2023
Thank you for staying with us. We hope to see you again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Was good.
Se hospedó 1 noche en septiembre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 22 sept. 2023
Thank you for staying with us.We hope to see you again.

6/10 Aceptable

Markus, Aschheim

Viaje en pareja
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
Zimmerservice nur noch alle drei Tage. Davon war bei Buchung nichts bekannt. Das Hotel spart also Servicekosten zu Lasten der Kunden - und das bei den Preisen.
Se hospedó 2 noches en septiembre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 21 sept. 2023
Thank you for staying with us. We hope to see you again.

10/10 Excelente

Monica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really nice and helpful staff. The rooms were clean and comfortable. Would stay again!
Se hospedó 2 noches en septiembre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 6 sept. 2023
Thank you so much for staying with us. We hope to see you again soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 5 sept. 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excelente

Olga

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 5 sept. 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place. Very clean. Nice people
Se hospedó 1 noche en agosto de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 30 ago. 2023
Thank you for staying with us. We hope to see you again soon.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
NO POOL
NO POOL Available. Community pool only opens Saturdays and Sundays. Well kept, Clean and Quiet!
Se hospedó 1 noche en agosto de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 21 ago. 2023
Thank you for staying with us. We hope to see you again soon.

4/10 Malo

Joe

No le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en agosto de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 17 ago. 2023
Thank you for staying with us.

4/10 Malo

Carrie

No le gustó: Limpieza y condiciones de la propiedad
Shower was cracked and dirty. AC unit was musty. Lack of overall care and cleanliness.
Respuesta de MainStay Suites - Carlsbad, NM, el 7 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to usWe hope for an opportunity to properly host you in the future.

8/10 Bueno

Lourdes

Viaje familiar
Le gustó: Servicios
Just passing thru but great night sleelp!
Se hospedó 1 noche en agosto de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 7 ago. 2023
Thank you for staying with us. We hope to see you again soon.

8/10 Bueno

Lucy

Le gustó: Limpieza, servicio y personal, servicios
Quiet friendly staff
Se hospedó 1 noche en agosto de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 4 ago. 2023
Thank you for staying with us. We hope to see you again for your future needs.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Customer Service needs improvement
It seemed like the person working the desk really didn't want to be there. My room had no amenities (shampoo, soap, etc.). I stopped at the desk to ask for the items and she wanted to know exactly what I needed even though I told her that there was nothing in the room. Why not just give me everything that is typically provided? I felt like she thought this was a hassle. It's a great new property, but they need customer service training.
Se hospedó 1 noche en julio de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 27 jul. 2023
So sorry that happened to you. Please let me apologize personally. I hope you give us another chance to make your experience better.

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place
The building appeared either brand new or newly renovated. Smelled good. All areas were clean. Very quiet. Full sized refrigerator. Stove in the room with all items needed to cook with available. Even has a dishwasher in the room. Very basic continental breakfast. I would definitely stay here again.
Se hospedó 1 noche en julio de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 24 jul. 2023
Thank you for staying with us. We hope to see you again.

2/10 Terrible

Steven

Se hospedó 2 noches en julio de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 17 ago. 2023
Thank you for staying with us.

4/10 Malo

Morag

Viaje de negocios
No le gustó: Servicio y personal
Where to begin.... Could it be the awful breakfast of cold cereal and hard boiled eggs? Of course, this isnt available until 7am when practically everyone visiting has to be at their work. Or, could it be the housekeeping staff that walked in at 8:30 to clean the room when check out isnt until 11 am, and I've been working NIGHTS, AND THE DO NOT DISTURB SIGN IS HANGING ON THE DOOR?!?! Oh, it could be the grumpiest front desk staff eating McDonald's and attempting to talk to me with food in their mouth....or it might be the non-existent selection of all diet sodas and no candy bars at the hotel "store". Guaranteed, I will never stay here again, and I will tell all my staff to never stay here when visiting our sites. Other MainStays are wonderful....not this one.
Se hospedó 4 noches en julio de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 18 jul. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
FRIENDLY staff, large room, nice location
The hotel was very clean, comfortable bed, large room, extra kitchen items could be borrowed (like a blender), and great staff. They were so friendly. Getting to Carlsbad Caverns was very easy (that is why we were in the area). Coffee available 24/7 in the lobby. Only two slight negatives. 1. Breakfast. They had cereal, blueberry muffins (not very good), THOMAS's! English muffins, bread, yogurt, apples, bananas, and hard-boiled eggs. After four nights, I was a little tired of the offerings. 2. Cell service was poor in the area of the hotel. Only one or two bars and service was slow. Not sure why as there were lots of businesses in the area.
Se hospedó 4 noches en julio de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 17 jul. 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excelente

Danielle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good for a quick stay
Stayed here while stopping through on cross country trip. Visited Carlsbad Caverns as well. This is in the newer section of town and was built in 2020, it says but it is very run down at the heels for it only being a few years old. It worked for a quick overnight stay, though, and it was clean with very kind employees. I left postcards to be mailed but realized an hour down the road that I forgot to address one. I called back and the front desk clerk was sweet and got it all taken care of for me. Lots of places to eat and get gas near by.
Se hospedó 1 noche en julio de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 13 jul. 2023
Thank you so much for staying with us. We hope to see you again in the future.

10/10 Excelente

AUDRA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 11 jul. 2023
Thank you for staying with us.

10/10 Excelente

Lluvia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great customer service from staff and manager on duty during the Night Shift
Se hospedó 1 noche en julio de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 6 jul. 2023
Thank you so much for staying with us. We hope we will see you again soon.

10/10 Excelente

Mandy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The lady at the front desk great! Hands down best customer service.
Se hospedó 1 noche en julio de 2023
Respuesta de MainStay Suites - Carlsbad, NM, el 5 jul. 2023
Thank you for staying with us.