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Opiniones de Radisson Hotel Schaumburg

2.5 out of 5
Radisson Hotel Schaumburg
1550 N Roselle Rd, Schaumburg, IL

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 158 de 436 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 90 de 436 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 65 de 436 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 66 de 436 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 57 de 436 opiniones" "

7.6/10

Limpieza

7.6/10

Servicio y personal

6.6/10

Servicios

7.2/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Pedro

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
No hubo jabon para bañar y no hubo desalluno próximo escogería otro hotel
Se hospedó 1 noche en mayo de 2024
Respuesta de Ena, el 20 may. 2024
Hello Pedro, your feedback is valuable, and we'll work on improving our operations. Thank you.

10/10 Excelente

Hosmar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Respuesta de Radisson , el 10 oct. 2023
Thank you for your 5 star reviews and your stay with us . We appreciate your support . Hope to see you soon !

10/10 Excelente

Lorena

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Limpio y tranquilo recomendable
Se hospedó 1 noche en abril de 2023
Respuesta de Ena, el 26 abr. 2023
Hello Lorena, we are so glad you decided to stay with us! We really appreciate you taking the time to leave us a review. We sincerely hope you will return and stay with us again!

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Existen personas con distintas nacionalidades y debería haber más colaboración por el idioma aparte los servicios de piscina y gim no están en las mejores condiciones, el servicio de desayuno hay q mejorarlo y , especial atención al pedirle al cliente abandonar la habitación antes de su fecha estipulada ! Gracias
Se hospedó 1 noche en agosto de 2022
Respuesta de paul, el 31 ago. 2022
Greetings, thanks for staying with us. Your suggestions and comments are much appreciated. Gracias!

10/10 Excelente

Monzerrath

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Muy limpio camas muy cómodas ricas para descansar Agusto
Se hospedó 2 noches en agosto de 2022
Respuesta de paul, el 23 ago. 2022
Thanks for staying with us. gracias!

4/10 Malo

Jose

Se hospedó 2 noches en junio de 2022

10/10 Excelente

Ricardo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente opción
Se hospedó 1 noche en septiembre de 2021
Respuesta de Ena, el 1 oct. 2021
Thank you for your feedback. We are glad you enjoyed your stay and we hope you will stay with us again in the future!

10/10 Excelente

Ricardo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente opción
Se hospedó 1 noche en septiembre de 2021
Respuesta de Austin Buscaglia, el 26 sept. 2021
Thank you for your feed back!

8/10 Bueno

Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021
Respuesta de Ena, el 14 sept. 2021
Thank you for your feedback, we are glad you enjoyed your stay. We hope you will stay with us again!

10/10 Excelente

Gladys

Se hospedó 1 noche en agosto de 2021
Respuesta de Ena, el 17 sept. 2021
Thank you for your feedback. We hope you enjoyed your stay!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good hotel
Se hospedó 2 noches en julio de 2021
Respuesta de GM, el 15 jul. 2021
Thank you for your positive feedback

4/10 Malo

Dimitar Tonchev

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza
No breakfast,no pool,no coffee as advertised!
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Christopher

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
No tissue in the restroom. Maid walked in my room at 10am. Tv had 3 channels you could watch. No outlets and water spots on the ceiling.
Se hospedó 1 noche en mayo de 2024
Respuesta de Ena, el 20 may. 2024
Hello Christopher, your feedback is valuable, and we'll work on improving our operations. Thank you.

10/10 Excelente

Jonathan

Viaje en pareja
Le gustó: Condiciones de la propiedad
It’s newly renovated
Se hospedó 1 noche en mayo de 2024
Respuesta de Ena, el 20 may. 2024
Hello Jonathan, your feedback is valuable, thank you for leaving a review. We are so glad you enjoyed your stay! We hope you will return and we will be happy to offer you a complimentary room upgrade!

10/10 Excelente

Wards

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
I think I state seventeen days and enjoyed every day. I Would love to return sometime soon. The manager was great also Tom at the front desk was green as well. The driver that drove me to the airport was very respectful and got me to the airport on time.
Se hospedó 6 noches en mayo de 2024
Respuesta de Ena, el 20 may. 2024
Hello Wards, your feedback is valuable, thank you for leaving a review. We are so glad you enjoyed your stay! We hope you will return and we will be happy to offer you a complimentary room upgrade!

2/10 Terrible

India

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There is mold in the bathroom ceiling and they pool was closed as well as breakfast bar waste of time and money
Se hospedó 1 noche en mayo de 2024
Respuesta de Ena, el 20 may. 2024
Hello India, Your feedback is valuable, and we'll work on improving our operations. Thank you.

2/10 Terrible

Patricia

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nasty hotel. Long strands of blond hair on the floor and bed. Room smeel. Management wasn't bothered about the conditions of the room. I will never stay again
Se hospedó 1 noche en mayo de 2024
Respuesta de Ena, el 20 may. 2024
Hello Patricia, Your feedback is valuable, and we'll work on improving our operations. Thank you.

6/10 Aceptable

Heather

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
When we got to our room , there wasnt a shower curtain so we had to ask for one, online for booking states there is a buffet breakfast, durring check in paperwork says cold breakfast from 7 to 10 am went down at 9:10 and front desk said breakfast was canceled there is no breakfast. Tv kept cutting in and out and most channels did not work.... on a positive the room was clean and the bed was very comfortable.
Se hospedó 1 noche en mayo de 2024
Respuesta de Ena, el 15 may. 2024
Hello Heather, we're sorry for the disappointment with our rooms. Your feedback is valuable, and we'll work on improving our operations. Thank you for bringing this to our attention.

2/10 Terrible

Wards

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 7 noches en mayo de 2024
Respuesta de Ena, el 13 may. 2024
We're sorry for the disappointment with our offerings. Your feedback is valuable, and we'll work on improving the options available. Thank you for bringing this to our attention.

4/10 Malo

MyCindy

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
it was ok.
Se hospedó 4 noches en abril de 2024
Respuesta de Ena, el 13 may. 2024
We're sorry for the disappointment with our offerings. Your feedback is valuable, and we'll work on improving the options available.

10/10 Excelente

Nilesh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en mayo de 2024
Respuesta de Ena, el 15 may. 2024
Hello Nilesh, thank you so much for taking the time to review our hotel. We are so glad you enjoyed your stay! We sincerely hope you will stay with us again in the future!

4/10 Malo

Kenneth

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They were under construction. Plumbing was out from 1pm to7pm day of check in so we had to go to McDonald's to use a bathroom. Poor continental breakfast and very unfriendly staff.
Se hospedó 2 noches en mayo de 2024
Respuesta de Ena, el 13 may. 2024
We're sorry for the disappointment with our breakfast offerings and staff. Your feedback is valuable, and we'll work on improving the options available. Thank you for bringing this to our attention.

8/10 Bueno

Martinez

Le gustó: Limpieza y servicio y personal
Fine stay. Second time staying at this location. Unfortunately, the television didn't work well. This was after going to a new room because the previous room was filled with smoke smell and the remote had no batteries. Hopefully, if I ever return it will be a nicer stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Muhammad, el 1 may. 2024
We're sorry to hear about the issues you encountered during your stay, especially with the television and the condition of the first room. Your feedback is valuable, and we're working to address these issues to ensure a better experience for future visits. We appreciate your loyalty and hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing these matters to our attention.

10/10 Excelente

Bisael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Muhammad, el 1 may. 2024
We're pleased to hear that despite the challenges you encountered, you still rated your experience with us a 5 out of 5. Your satisfaction is important to us, and we appreciate your positive rating. If there's anything further we can do to enhance your experience in the future, please don't hesitate to let us know. Thank you for choosing to stay with us.

10/10 Excelente

Martinez

Se hospedó 1 noche en abril de 2024
Respuesta de Ena, el 15 may. 2024
Hello Martinez, thank you so much for taking the time to review our hotel. We are so glad you enjoyed your stay! We sincerely hope you will stay with us again in the future!

10/10 Excelente

GIRISHCHANDRA, lutz

Se hospedó 5 noches en abril de 2024
Respuesta de Ena, el 15 may. 2024
Hello Girishchandra, thank you so much for taking the time to review our hotel. We are so glad you enjoyed your stay! We sincerely hope you will stay with us again in the future!

8/10 Bueno

Candace

Le gustó: Limpieza y servicios
Man at desk was nice
Se hospedó 1 noche en abril de 2024
Respuesta de Muhammad, el 22 abr. 2024
Thank you for your feedback! We're thrilled you had a positive interaction with our front desk team member. Looking forward to welcoming you back soon!

4/10 Malo

Cicel

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
There are prostitution rings going on. I had men blinking their lights at me as I walked past. The room was dirt and that was the second room. I’d say pay a few extra dollars to stay elsewhere.
Se hospedó 1 noche en abril de 2024
Respuesta de Ena, el 15 may. 2024
Hello Cicel, we're sorry for the disappointment with our hotel offerings. Your feedback is valuable, and we'll work on improving our operations. Thank you for bringing this to our attention.

10/10 Excelente

Jay

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly, property was clean, location is convienent.
Se hospedó 1 noche en abril de 2024
Respuesta de Ena, el 15 abr. 2024
Hello Jay, thank you so much for taking the time to leave us a review. We greatly appreciate your feedback to fine tune our operations. We are glad you enjoyed our property. We will be using your feedback to fine tune our operations. Thank you and have a great day! We hope to see you soon.

6/10 Aceptable

Ironee

Viaje en pareja
No le gustó: Servicios
Loud beds and rooms are outdated. Hotel has a lil unpleasant stench but not very strong. Was okay for the night but would probably never stay there again.
Se hospedó 1 noche en abril de 2024
Respuesta de Ena, el 15 abr. 2024
Hello Ironee, thank you so much for taking the time to leave us a review. We greatly appreciate your feedback to fine tune our operations. Thank you for letting us know about our rooms. We will be using your feedback to fine tune our operations. Thank you and have a great day! We hope to see you soon.

10/10 Excelente

UTKARSH RAJIV

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like this property..very quiet, nicely kept
Se hospedó 1 noche en marzo de 2024
Respuesta de Ena, el 14 mar. 2024
Hello Utkarsh, Thank you so much for your review! We are so glad you had a pleasant stay and we hope you will stay with us again!

10/10 Excelente

Catherine

Viaje de negocios, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the room more with breakfast
Se hospedó 2 noches en marzo de 2024
Respuesta de Radisson , el 9 mar. 2024
Hello Catherine Thank you soo much for your five star ratings . Your feedback is valuable to us and we are delighted to hear back from you about it . We hope to see you soon .

10/10 Excelente

mockton

Se hospedó 1 noche en marzo de 2024
Respuesta de Jones, el 1 abr. 2024
Dear Valued Guest,Thank you so much for your fantastic 5-star review! We're thrilled to hear that your stay with us met all your expectations. It's our top priority to ensure our guests have an exceptional experience, and knowing we've achieved that with you is truly rewarding.Should your travels bring you back to our area, we look forward to welcoming you again with the same high-quality service that you experienced during your last visit.Warmest regards,Jones

2/10 Terrible

Jonathan

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Strongly avoid
Broken automatic front door, have fun getting through carrying luggage. Broken elevator, one that was working, had a loose panel and outdated inspection date. Dirty room, long hairs left on the toilet, and stuck to the bathroom wall. Put my business dress clothes on the shelf to begin hanging them up. The bottom dress shirt was covered in dust from the shelf. On going construction across the hall (noisy and probably the cause of the dirt). There was no shelf for toiletries in the shower. Enjoy your cold breakfast Lied about not being able to find my reservation on Google reviews.
Se hospedó 4 noches en enero de 2024
Respuesta de Radisson , el 10 feb. 2024
Hello Jonathan Thank you for your feedback . We did try to find your reservation earlier and we did not find any record of this . On behalf of my team , I apologize for the inconvenience on your stay . We were undergoing changes for the breakfast which is all completed now . I understand your frustration and since there was no construction going on the property since past two months we mistook your review as a fake one . We intend to make amends and offer you a discounted price on your next stay with us and I can assure you for better quality of services on your entire stay since the upgrades we were undergoing at the time of your stay have been completed now . Rest assured you have stayed with us and you are our valuable guest we want nothing but the best for all our guest . Please contact our front desk number to get this resolved .

8/10 Bueno

Teola

Le gustó: Servicios
Good
Se hospedó 2 noches en febrero de 2024
Respuesta de Radisson , el 8 feb. 2024
Hello Teola Thank you soo much for your feedback .It is extremely important for us. We hope to see you soon.

10/10 Excelente

Nataliya

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Radisson , el 5 feb. 2024
Hello Nataliya Thank you for your valuable feedback . It is extremely important for us . We hope to see you soon .

6/10 Aceptable

doris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable and clean but need a few upgrades .
The hotel rate was great! The room was clean and comfortable. The rooms decor could be undated.The breakfast was not so great. It was called a cold breakfast and it was cold along with the room it was served in. Looking at the hotel and reviewing the amenities it showed an indoor pool but the pool was actually outside and seasonal. Overall our stay was good but the breakfast and not having a pool is a game changer for us.
Se hospedó 2 noches en febrero de 2024
Respuesta de Radisson , el 4 feb. 2024
Hello DorisThank you for your valuable feedback . We apologize for the inconvenience we were upgrading our breakfast area which is now done . Hopefully on your next stay with us we will be able to provide you with the best services.

4/10 Malo

Alison

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
My room had no soap in it. I went to wash my hands after using the restroom and there was no soap. I went to the lobby to ask for some soap. They were out of soap! WTH? I should have spent the extra $40 to stay at the Marriott down the street that has good coffee and friggin’ SOAP!
Respuesta de Radisson , el 4 feb. 2024
Hello Alison I sincerely apologize for the inconvenience you've experienced during your stay with us. Your feedback is valuable, and I understand the importance of having basic amenities like soap readily available. I regret that we fell short in providing this essential item.Please rest assured that I will immediately address this issue with our housekeeping and front desk teams to ensure such lapses are rectified promptly. Your comfort and satisfaction are our top priorities, and we genuinely appreciate you bringing this matter to our attention.

2/10 Terrible

Carl

Se hospedó 1 noche en enero de 2024
Respuesta de Ena, el 20 mar. 2024
Hello Carl, we apologize that we did not meet your expectations. We hope you will visit us again to see all of our improvements! Have a blessed day!

6/10 Aceptable

Fred

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
No breakfast offered, other issues.
There was still no food at 7:30 when I had to leave. Advertising your location as providing breakfast when you don't intend to is blatently disingenous. I don't stay at hotels that don't supply a breakfast, so being lied to to get me there really burns. I was told they were getting to it... at 7:30??? One elevator broken. Lots of physical damage. Shower temps were opposite of the label. Bed was fine, though.
Se hospedó 1 noche en enero de 2024
Respuesta de Radisson , el 27 ene. 2024
Hello Fred Thank you soo much for your valuable response . We apologize for the inconvenience but breakfast starts at 7:30am everyday since you were little early you couldn't get it . I hope on your next stay with us you will be satisfied .

10/10 Excelente

Rachel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Radisson , el 12 ene. 2024
Thank you soo much for your 5 star Ratings ! We hope to see you soon.

4/10 Malo

Robert

Se hospedó 4 noches en enero de 2024
Respuesta de Radisson , el 10 ene. 2024
Hello Robert Thank you for your valuable feedback . We apologize for the inconvenience . We hope to see you soon.

10/10 Excelente

Pawel

Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Radisson , el 5 ene. 2024
Hello awel Thank you for your 5 star ratings. We hope to see you soon .

6/10 Aceptable

Brian

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Radisson , el 5 ene. 2024
Hello Brian Thank you for your valuable feedback . We hope to see you soon.

4/10 Malo

Jenelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Radisson , el 5 ene. 2024
Hello Jenelle Thank you for your valuable feedback . We will work towards making the improvements to get that 10/10 score .We hope to see you soon

8/10 Bueno

Kristie

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Affordable & Basic - you get what you pay for.
With a Radisson name, I expected more. I always thought that was a higher quality place. It was a basic, run down 6 story hotel. The room was clean and comfortable. The price was super affordable. The girl who checked me in was friendly. The breakfast was pre-packaged granola bars, cold cereal, oatmeal, toast and coffee/juice. Basic, but free and included. We were told at check in that housekeeping would be by every 3 days. No one ever took out trash or replaced towels in 6 days. We had 3 rooms and one got the towels refreshed. Mine did not. Parking was plentiful & I felt safe. I look for a clean place to sleep & shower at an affordable price. I got that. I’m satisfied with my choice.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Asna, el 27 dic. 2023
Hello Kristie Thank you soo much for your detailed feedback .We are delighted that your stay with us was affordable and comfortable . I apologize for the inconvenience of housekeeping , we hope to see you soon and next time with better services .

10/10 Excelente

Anzhelika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Radisson , el 5 feb. 2024
Hello Anzhelika Thank you for feedback . We are happy your stay with us at Radisson was good . We hope to see you soon.

2/10 Terrible

Gary

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Radisson , el 18 dic. 2023
Hello Mr Gary Thank you for your valuable feedback . We apologize for the inconvenience caused but we have taken an action on this . You can rest assured that the window has been fixed and lamps were recently replaced .

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Radisson , el 27 dic. 2023
Hello Thank you for your review . We are delighted that you enjoyed your stay with us . We hope to see you soon .

8/10 Bueno

Brennan R.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Coffee could/should be much better. Also some toast options at least. Otherwise, nothing great or bad - normal.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Ena, el 12 dic. 2023
Hi Brennan, thank you for your feedback! We are so glad you chose to stay with us and we hope you will stay with us again in the future!