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Opiniones de Residence Inn by Marriott Chicago Naperville/Warrenville

3 out of 5
Residence Inn by Marriott Chicago Naperville/Warrenville
28500 Bella Vista Parkway, Warrenville, IL

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 143 de 307 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 91 de 307 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 307 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 307 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 307 opiniones" "

8.6/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

8.2/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Eduardo

Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was very nice. Room was clean and bed very comfortable. Had stove refrigerator and dishes.
Se hospedó 1 noche en abril de 2021
Respuesta de Carmela N, el 12 abr. 2021
Thank you for taking the time to leave your positive review!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buen hotel con cocina
Es la segunda vez que visito este hotel y regresaria
Respuesta de Meagan, el 7 may. 2016
Estamos tan happed que haya disfrutado de su estancia. ¡Esperamos verte pronto!

6/10 Aceptable

LARRY

Viaje de negocios, Viaje en pareja
Trees
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Steve, Golden

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, quiet, great breakfast
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Hilary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotle
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Jacquelyn

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Karolina, el 25 feb. 2024
Thank you Melissa for staying with us and Thank You FROM ALL OF US for 10 out of 10 :) :)

10/10 Excelente

Walter

Viaje familiar
Se hospedó 3 noches en febrero de 2024
Respuesta de Karolina, el 25 feb. 2024
Thank you Sir for awarding us with such a high score! Greatly appreciated and we all hope to see you again.

10/10 Excelente

Mahagony

Se hospedó 1 noche en febrero de 2024
Respuesta de Karolina, el 26 mar. 2024
Thank You Mahagony for such great review :)

10/10 Excelente

Walter

Se hospedó 6 noches en febrero de 2024
Respuesta de Karolina, el 25 feb. 2024
Thank you for repeatedly staying with us!!! See you soon :)

10/10 Excelente

David

Se hospedó 2 noches en enero de 2024
Respuesta de Karolina, el 25 feb. 2024
Thank you David for awarding us with such a high score on your review! Most importantly Thank You for staying with us :)

8/10 Bueno

Katie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was impressed with the very friendly accommodating staff. Stayed in a one bedroom suite with queen bed. Next time I would pick the basic king room. The layout of the suite felt small and there is no oven. The cleanliness of the kitchen and dishes were very impressive. The shower head was crazy high up for a 8ft tall person! The shower was not enjoyable. The bed was clean and comfortable. I appreciated the extra towels as needed on request. The pool table is great! The swimming pool seems basic I didn’t go in but it’s perfect for kids. The breakfast is okay, limited dairy free or vegan options. Parking is convenient and you can access the building with a keycard by the side doors easily. I stayed in a room that had a view of a brick wall which made it seem dark in the room. The overall vibe of the hotel is quiet and laid back. I would stay again.

10/10 Excelente

Nancy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Patrice

Le gustó: Limpieza y condiciones de la propiedad
See above
Se hospedó 6 noches en octubre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful all suite hotel!
I was pleasantly surprised by the updates to this clean and modern all suite Hotel. Everything was spotless from the outdoor areas, common areas and the guest suite. The only issues I had were the fact that there was no information provided on ours, accessibility, location of things, etc. I had to look them up online instead of just having them in room, or provided to me upon check-in.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Wendy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not visible from the main road and no sign on the road in- wasn’t sure if we were in the right place or where the front desk was, very odd!
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

denise

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing negative the stay was great I will return for another stay many times so peaceful
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Ruby

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Vijay

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay but needs improvements
Breakfast had to improve. Same thing every day is not nice to eat. Also the way type of food avaliable is very less compared to any small hotel in Europe.
Se hospedó 5 noches en julio de 2023

8/10 Bueno

Linda

Viaje familiar
Was clean and great breakfast
Se hospedó 5 noches en julio de 2023

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 14 noches en junio de 2023
Respuesta de Karolina, el 23 jul. 2023
Thank you kindly for staying with us and honoring us with such a high score :)Please visit us in the future - we are STILL improving.

8/10 Bueno

NARAYAN

Se hospedó 1 noche en junio de 2023
Respuesta de Karolina, el 23 jul. 2023
Thank you for staying with us!

8/10 Bueno

Ruthanne

Se hospedó 1 noche en junio de 2023
Respuesta de Karolina, el 23 jul. 2023
Thank you for staying with us :)

10/10 Excelente

Jeremy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en junio de 2023
Respuesta de Karolina, el 23 jul. 2023
Dear Jeremy,We finally finished with construction! Please visit us in the future and let us know how well we did!

4/10 Malo

PAVAN

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
Construction going on. Limited hot breakfast
Se hospedó 1 noche en mayo de 2023
Respuesta de Karolina, el 23 jul. 2023
Dear Mr. Pavan,We officially finished construction and we are back to "new" normal :) Please visit us in the future and let us know how well we did!

10/10 Excelente

Rachell

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Karolina - General Manager , el 21 may. 2023
Thank you for staying with us :) and allowing us to finish such a major renovation!

10/10 Excelente

Sara

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was super pleasant & always helpful. The rooms were amazing! They were doing some renovations so that was inconvenient but I’m sure it will be great when it’s done. I would definitely stay here again.
Se hospedó 1 noche en mayo de 2023
Respuesta de Karolina - General Manager , el 14 may. 2023
Dear Sara,We all greatly appreciate your kindness. It is not easy to operate a hotel during renovation but comments like yours, provide encouragement and most importantly bring a lot of smiles.

10/10 Excelente

Ann

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lobby smells fresh and relaxing. Atmosphere is nice and calm and quiet. Pool room is very clean. Shampoo conditioner and body wash provided in shower for convenience. Full kitchen with utensils for long stays. Very clean and nothing is outdated.
Se hospedó 1 noche en febrero de 2023
Respuesta de Karolina GM, el 12 feb. 2023
Thank you kindly for your review!Please promise us to visit our hotel after lobby and breakfast area will be completed...I think we will impress you :)

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Hotel is in the process of remodeling, which it needs. Overall we had a good stay, breakfast was good, pool was warm, bed was comfy
Se hospedó 1 noche en enero de 2023
Respuesta de Karolina GM, el 12 feb. 2023
Thank you for staying with us during renovation! As of right now we are still not finished but we are able to accommodate all our guests in new beautiful, renovated rooms. Lobby in NEXT :)

10/10 Excelente

Keith, Oceanside

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They were friendly and helpful from the start, letting us check in early and letting us know the property was having renovations. It was super quiet and the breakfast had some great packaged options.
Se hospedó 3 noches en julio de 2022

10/10 Excelente

Judy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The studio room was wonderful and roomy. Loved the workstation, furniture and bed were comfortable. Dishwasher needed replacement, did not fit in with the updated room.
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Hilary

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Scott

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Ann

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was very pleased with my room
Se hospedó 2 noches en junio de 2022
Respuesta de Karolina - General Manager , el 22 jun. 2022
Thank you for staying with us and please visit us after renovation :)

10/10 Excelente

SENTHILKUMAR

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast menu can be improved, we had only very limited options.
Se hospedó 2 noches en mayo de 2022
Respuesta de Karolina - General Manager , el 22 jun. 2022
Thank you for staying with us and please visit us after renovation :)

8/10 Bueno

Sanjay

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Sofa beds need replacing. Otherwise the property is excellent
Se hospedó 2 noches en mayo de 2022
Respuesta de Karolina - General Manager , el 22 jun. 2022
Thank you for staying with us and please visit us after renovation :)

2/10 Terrible

Christina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was charged $300 for incidentals. Make sure you call ahead. I was very upset that there was a hold on my account for 7 days.
Se hospedó 2 noches en abril de 2022
Respuesta de Karolina - General Manager , el 3 may. 2022
Good afternoon Christina and thank you for staying with us. Marriott International requires a valid payment for room and tax as well as an additional authorization for incidentals at the time of check in. I apologize if we did not communicate our policy. If the method of payment was changed or you did not charge any additional expenses, pending authorization will automatically drop. Thank you for staying with us!

10/10 Excelente

THOMAS ALAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very helpful and a great place to stay as always.
Se hospedó 3 noches en marzo de 2022
Respuesta de Karolina, el 3 may. 2022
Thank you for staying with us :) Full renovation is in progress (we are closing floors one by one) so please visit us on the future to check how well we did !

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay!
Se hospedó 3 noches en febrero de 2022

10/10 Excelente

Jill

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is first time I've stayed here and was very impressed. Super clean, wonderfully large rooms with full kitchen. Loved the layout...just felt like a cozy little home away from home. Would definitely come back.
Se hospedó 1 noche en febrero de 2022

4/10 Malo

David

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicios
No spare toilet paper & sheets were stained yellow
Se hospedó 2 noches en febrero de 2022

8/10 Bueno

KAREN

Le gustó: Limpieza, servicio y personal, servicios
Hotel is awaiting major renovation held up by factors out of their control, but is kept VERY clean and they will fix things if you tell them about it. Management and employees are all very pleasant, kind, and accommodating. Nice to chat with them.
Se hospedó 3 noches en febrero de 2022
Respuesta de Karolina - General Manager , el 11 feb. 2022
Dear Karen, Thank you kindly for your review :) Our industry is so difficult right now and operating an older hotel makes it even harder... We ALL appreciate your review. Guests like you bring smiles on our faces and remind us that we love our jobs. Thank you for staying with us.

6/10 Aceptable

Marilyn

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Karolina S - General Manager , el 1 ene. 2022
Thank you for staying with us and Happy New Year

8/10 Bueno

Clark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We liked the room, and the access. We did not like the lack of a real breakfast, lack of mask enforcement, noise from the highway, and noise from adjacent rooms.
Se hospedó 5 noches en diciembre de 2021
Respuesta de Karolina - General Manager , el 18 dic. 2021
Dear Clark, We really appreciate your review. Breakfast is coming back! New Residence Inn breakfast starts in January. We will have a lot more healthy items :) I apologize for some of our guests not wearing masks. We truly encourage it but knowing that many of our guests stays with us for complicated medical treatments, we try to not make them feel uncomfortable. Once again, thank you for your kind review and we hope to see you after renovation.

8/10 Bueno

JOSEPH, Charlottesville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to stay
Se hospedó 1 noche en diciembre de 2021
Respuesta de Karolina - General Manager, el 18 dic. 2021
Dear Joseph, Thank you for staying with us and for your kind words! It is surely an encouragement to provide an outstanding service :)

8/10 Bueno

Nathaniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2021
Respuesta de Karolina - General Manager, el 18 dic. 2021
Dear Nathaniel, Thank you kindly for your review and most importantly for staying with us. Our renovation furniture are still in the Canada but we are truly hoping that we will finish with all upgrades by the time we will see you again :)

10/10 Excelente

Jeannine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The suite we had was awesome.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Karolina S General Manager , el 22 nov. 2021
Dear Jeannine, Thank you kindly for 5 out of 5 rating! It is greatly appreciated, and it made us ALL smile 😊 We hope to see you soon!!

10/10 Excelente

MAGGIE

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
your staff was super courteous & friendly at checkin. Some of our items were accidentally left behind. When I called from home a staff member looked & found the items. And so good natured about the request.
Se hospedó 1 noche en octubre de 2021
Respuesta de Karolina S - General Manager , el 22 nov. 2021
Dear MAGGIE, Thank you for recognizing our attitude!!! It is always a pleasure to serve our Marriott Expedia guests. Thank you for staying with us and we hope that you will visit as again!

8/10 Bueno

Meraj

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Quite area with plenty of parking. Hotel is old and the rooms are in rough shape
Se hospedó 1 noche en octubre de 2021
Respuesta de Karolina S - General Manager , el 22 nov. 2021
Hello Again! Thank you for always coming back. We officially displayed renderings of the renovation! Rooms and lobby! So yes !! The owner heard our guest’s voice and is on it!