Was locked out of the room after a 16-hour road trip. Called management, and they remotely unlocked the room. Missed a wedding dinner for a friend due to this issue. Was told someone was going to come, waited an hour called back had to send a video showing me using the keypad. The issue was not resolved. The next day host asked if maintenance could look at the door, had to wait around till he showed up, and messed with the door. Issue not resolved. We left room as we had stuff to do, and returned to being locked out for an hour in the rain waiting for maintenance to come. Maintenance had to unlock the door with his phone. My husband bought a lock at Walmart and had to put it on the door so we could come and go without being locked out.