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Opiniones de Springhill Suites by Marriott Hartford Cromwell

2.5 out of 5
Springhill Suites by Marriott Hartford Cromwell
76 Berlin Road, Cromwell, CT

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 230 de 382 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 81 de 382 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 35 de 382 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 17 de 382 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 382 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Daritza

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Na
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Arnaldo Andres Dejesus

Viaje familiar
No le gustó: Servicio y personal y servicios
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nick Gengenbach, el 8 ene. 2024
Dear Arnaldo, thank you for taking the time to rate us after your recent stay. We hope to see you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites by Marriott.

10/10 Excelente

Christian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2022
Respuesta de Chelsea, el 23 mar. 2022
Thank you for staying with us and leaving us a review! We are happy that you enjoyed your time here at The Springhill Suites in Cromwell and hope to have you stay with us again!

10/10 Excelente

Luz María

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Cromwell
Se hospedó 8 noches en julio de 2021
Respuesta de Front Desk, el 1 ago. 2021
Thank you for the high rating! We would love to see you again! Thank you very much for staying with us.

8/10 Bueno

Dorothea

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Corporate has initiated a 3 dollar parking fee, which was a surprise. Kinda weird.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Carol

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Efrain

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ac on room 227 not so good making noises,good park everything is close walkable,and good continental breakfast
Se hospedó 4 noches en abril de 2024

10/10 Excelente

AE HWA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very kind
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Annette

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Lots of space, nice hotel
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
nothing special
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Crystal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Latena

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

M

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very modern and clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Nick Gengenbach, el 7 mar. 2024
Dear valued guest, thank you for the positive review after your recent stay. I'm glad you enjoyed yourself and look forward to seeing you the next time you're in Cromwell area.

4/10 Malo

Suzi

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Nick Gengenbach, el 5 mar. 2024
Dear Suzi, thank you for taking the time to review the hotel. I'm sorry we fell short of your expectations and hope you will give us another chance the next time you're in the area.

10/10 Excelente

Nahed

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Nick Gengenbach, el 5 mar. 2024
Dear Nahed, thank you for the 10 out of 10 rating, we look forward to seeing you the next time you're in the area.

10/10 Excelente

Ella

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I always love staying here, the rooms are immaculate and the staff is very nice and professional. My only complaint was that the shower head was finicky and didn't have a normal setting, only hard jets or a wonky spray. But that didn't bother me — I love this hotel.
Se hospedó 2 noches en febrero de 2024
Respuesta de Nick Gengenbach, el 5 mar. 2024
Dear Ella, thank you for the kind words after your recent stay. I'm happy to see we were able to meet your expectations and look forward to seeing you the next time you're in the Hartford/Cromwell area.

10/10 Excelente

Barbara, Ocean Park

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was winter so have no opinion of property. Driveway was cleat. Only suggestion would be to have cups in bathroom. Overall found the hotel to be a very good value for price.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nick Gengenbach, el 5 mar. 2024
Dear Barbara, thank you for the note after your recent stay. I'm glad you enjoyed your stay and look forward to seeing you the next time you're in the Cromwell area.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pool
It was great. The hotel staff were very friendly and the building was clean. I wish there was more focus.on keeping the pool area tidy as that is a reason a lot of families come. There was a mess left in the pool area at night and it was disappointing to see it in the aame condition the next morning. There was food remnants and garbage surrounding the pool, no towels amd a lot of hairballs floating around. We skipped we swimming that morning. Also, perhaps a drain aeou d the pool floor as it was a large puddle all aeound the room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nick Gengenbach, el 15 feb. 2024
Dear valued guest, thank you for taking the time to write a review after your recent stay. I wanted to sincerly apologize for the condition of the pool area during your stay. I've shared your feedback with the team to ensure it's resolved and hope you will give us another chance the next time you're in the Cromwell area.

6/10 Aceptable

Cliente verificado

Meh
It's clean and looks new, but there are a number of things that don't work. Multiple outlets did not work (I woke up and my phone did not charge overnight); the shower curtain was lousy and water gets all over the floor (we asked them to replace it but they didn't), and several fixtures seemed about to fall off the wall. The lighting in the room was almost non-existent, so it was constantly dark. And during a social hour in the lobby, the bartender was terrible. She didn't seem at all bothered by the long line building up.
Se hospedó 3 noches en enero de 2024
Respuesta de Nick Gengenbach, el 31 ene. 2024
Dear valued guest, thank you for the note after your recent stay. I wanted to sincerely apologize for the issues you experienced during your stay. I've shared your feedback with the team to ensure we resolve these issues. I hope you will consider giving us another chance the next time you're in the area and as always, thank you for choosing the Springhill Suites by Marriott.

10/10 Excelente

Shanay N.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed at this property in the past and it didn’t disappoint then nor did it disappoint this time. The room amenities were worth it. The accessibility to things in the area are worth it as well.
Se hospedó 1 noche en enero de 2024
Respuesta de Nick Gengenbach, el 31 ene. 2024
Dear Shanay N., thank you for taking the time to write a review after your recent stay. I'm glad to see you enjoyed your stay and look forward to seeing you the next time you're in the area.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
So close to great, but not quite
The hotel was conveniently located, and easy to find. Overall a very pleasant experience, with a significant exception. We discovered, when getting ready in the morning, that the tub/shower wasn't draining properly. We called down to the Front Desk, and we're told that nothing could be until maintenance arrived at 9am. Unfortunately, this was after our necessary departure time, so we were all forced to shower standing in several inches of water. An unpleasant experience at best.
Se hospedó 1 noche en enero de 2024
Respuesta de Nick Gengenbach, el 29 ene. 2024
Dear valued guest, thank you for the feedback after your recent stay. I would like to apologize for the inconvenience you experienced during your stay. We hope you will give us another chance the next time you're in the area and as always, thank you for choosing the Springhill Suites.

10/10 Excelente

Jamari

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love it!
Se hospedó 1 noche en enero de 2024
Respuesta de Nick Gengenbach, el 29 ene. 2024
Dear Jamari, thank you for the great comment after your recent stay. We look forward to seeing you the next time you're in the area and as always, thank you for choosing the Springhill Suites by Marriott.

10/10 Excelente

Maureen

Se hospedó 3 noches en enero de 2024

10/10 Excelente

Leslie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Nick Gengenbach, el 24 ene. 2024
Dear Leslie, thank you for the great rating after your recent stay. We look forward to seeing you the next time you're in the Cromwell area.

10/10 Excelente

Terry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en enero de 2024
Respuesta de Nick Gengenbach, el 24 ene. 2024
Dear Terry, thank you for the great rating after your recent stay. We look forward to seeing you the next time you're in the Cromwell area.

6/10 Aceptable

Ken

Se hospedó 2 noches en diciembre de 2023
Respuesta de Nick Gengenbach, el 8 ene. 2024
Dear Ken, thank you for taking the time to rate us after your recent stay. We hope to see you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites by Marriott.

6/10 Aceptable

Kenneth

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Starting to look a little shabby
4th or 5th visit to this particular hotel. It only opened a couple years ago and already is looking a bit run down. The thermostat control did not work. I had to use the one on the AC unit itself. That was hard to reach and read since it is underneath the bench holding out suit cases. The hassock/ottoman was missing (they got us a replacement). The lav basin had no pop-up stopper, just the drain hole. The shower ceiling was crumbling and peeling. Shabby.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Nick Gengenbach, el 31 ene. 2024
Dear Kenneth, thank you for the note after your recent stay. I have shared your feedback with our team to ensure the issues you mentioned are resolved and hope you will give us another shot the next time you're in the Cromwell area.

4/10 Malo

Ken

Se hospedó 3 noches en diciembre de 2023
Respuesta de Nick Gengenbach, el 8 ene. 2024
Dear Ken, thank you for taking the time to rate us after your recent stay. We hope to see you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites by Marriott.

2/10 Terrible

Antonio

Viaje familiar
Not your typical Marriott
The whole hotel, reeked of marijuana to the point of nausea & i ended up with a headache From Friday to Tues. When i complained, they said they were aware of it, but there was nothing they can do, so they came & sprayed the hallway with something on the fabreez line. We couldn't have our grandchildren stay with us because i was too afraid of exposing them.To each his own but it is a non smoking Hotel. Unless you get up & 8 am there wasn't ever any breakfast left after 8:30. Would not recommend for family. I can't believe the standard for a Marriott. You can complain till the cows come home & they don't do anything for you. Not even a bottle of water. We paid 3.42 for an 8 oz bottle of water right after we expressed our concern.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nick Gengenbach, el 8 ene. 2024
Dear Antonio, thank you for taking the time to write a review after your recent stay. I would like to sincerely apologize for the issues you experienced during your stay. I've addressed your concerns with the team to ensure they are resolved moving forward. I hope you will consider giving us another chance the next time you're in the Cromwell area.

6/10 Aceptable

Paul, Jackson Heights

Se hospedó 3 noches en diciembre de 2023
Respuesta de Nick Gengenbach, el 8 ene. 2024
Dear Paul, thank you for taking the time to rate us after your recent stay. We hope to see you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites by Marriott.

8/10 Bueno

Bruce

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Took me half an hour to figure out why the TV wasn’t working. Had to reset the TV and Cable box. Not my job. Otherwise a nice modern and clean place to stay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nick Gengenbach, el 26 dic. 2023
Dear Bruce, thank you for the review after your recent stay. I wanted to apologize for the issue with the TV, however am glad you enjoyed your stay. We look forward to seeing you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites Cromwell.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean quiet and easy to find hotel. Great set up for a family of 5 with 2 queens and a pull out sofa bed. Delicious free breakfast. Highly recommend.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nick Gengenbach, el 26 dic. 2023
Dear John, thank you for taking the time to write a review after your recent stay. I'm happy to see we were able to meet your expectations and look forward to seeing you the next time you're in the Cromwell area.

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking fee and no bottled water to drink needs to be corrected; why nickel and dime us (an extra $12)?
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nick Gengenbach, el 22 dic. 2023
Dear David, thank you for taking the time to write a review after your recent stay. We look forward to seeing you again the next time you're in the Cromwell area.

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nick Gengenbach, el 22 dic. 2023
Dear Thomas, thank you for the 5 out of 5 rating after your recent stay. We look forward to seeing you the next time you're in the Cromwell area.

10/10 Excelente

Mark

Viaje familiar
Le gustó: Servicios
Friendly and helpful staff
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nick Gengenbach, el 22 dic. 2023
Dear Mark, thank you for the nice words after your recent stay. We look forward to seeing you the next time you're in the area.

8/10 Bueno

Terry

Se hospedó 7 noches en diciembre de 2023
Respuesta de Nick Gengenbach, el 19 dic. 2023
Dear Terry, thank you for the 4 out of 5 rating after your recent stay. We look forward to seeing you the next time you're in the area.

6/10 Aceptable

Stephen

Se hospedó 1 noche en diciembre de 2023
Respuesta de Nick Gengenbach, el 19 dic. 2023
Dear Stephen, thank you for rating us after your recent stay. We look forward to seeing you the next time you're in the area.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal
Water heater down, no full disclosure
Seemed like a very nice property but we canceled at the front desk because the water heater went out for the entire hotel. That happens, I guess. But they weren’t going to tell me when I was checking in - luckily, I overheard the person in front of me complaining. I don’t when they were planning to tell me. Then they said they were trying to call to inform us of the issue beforehand. No they didn’t. Stayed somewhere else. Ugh.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nick Gengenbach, el 19 dic. 2023
Dear valued guest, thank you for taking the time to write a review after your recent experience. One we realized the hot water was down we started calling all of our guests who had a phone number on file and if there wasn't one, we were informing everyone at check in. I do understand the frustration and hope you will consider giving us another chance the next time you're in the area.

10/10 Excelente

Ketlaine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is nice. The property is clean. The breakfast is good.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Nick Gengenbach, el 19 dic. 2023
Dear Ketlaine, thank you for the note after your recent stay. I'm glad to see we were able to meet your expectation and look forward to seeing you the next time you're in town.

8/10 Bueno

Columbus

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nick Gengenbach, el 19 dic. 2023
Dear Columbus, thank you for the 8 out of 10 rating after your recent stay. We look forward to seeing you the next time you're in the Hartford/Cromwell area.

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nick Gengenbach, el 19 dic. 2023
Dear Lisa, thank you for giving us a 10 after your recent stay. We look forward to seeing you the next time you're in the Cromwell area.

10/10 Excelente

Brenda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very cute place
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick Gengenbach, el 4 dic. 2023
Dear Brenda, thank you for the kind words after your recent stay. I'm glad to see we were able to meet your expectations and look forward to seeing you the next time you're in the Cromwell area.

10/10 Excelente

Sariyah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
That room is amazing just the fridge not really cool
Se hospedó 2 noches en noviembre de 2023
Respuesta de Nick Gengenbach, el 30 nov. 2023
Dear Sariyah, thank you for taking the time to write a review after your recent stay. I'm glad to see we were able to meet your expectations and look forward to seeing you the next time you're in the Cromwell area.

8/10 Bueno

Maggie, South Yarmouth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de Nick Gengenbach, el 28 nov. 2023
Dear Maggie, thank you for the 4 out of 5 after your recent stay. We look forward to seeing you the next time you're in the area and as always, thank you for choosing the Springhill Suites by Marriott.

10/10 Excelente

Joseph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nicevplace for an overnight stay... Wide variety of restaurants in downtown Middletown...3 miles away.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick Gengenbach, el 28 nov. 2023
Dear Joseph, thank you for the kind words after your recent stay. I'm glad we were able to meet your expectations and look forward to seeing you the next time you're in the Hartford/Cromwell area.

10/10 Excelente

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Family size room for 6
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick Gengenbach, el 28 nov. 2023
Dear Paul, thank you for the great rating after your recent stay, we look forward to seeing you the next time you're in the Cromwell area.

10/10 Excelente

Isaac

Se hospedó 3 noches en septiembre de 2023
Respuesta de Nick Gengenbach, el 16 nov. 2023
Dear Isaac, thank you for the great rating after your recent stay, we look forward to seeing you the next time you're in the area.

8/10 Bueno

Reid

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfectly fine hotel
Perfectly fine hotel, nothing special but no major disappointments. A couple of stains on hallway carpets, breakfast was included but not great. Only fruit available was apples, would have appreciated more variety. I'm tall and the shower head was nice and high which is great, but the shower stream was wonky so that was disappointing.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick Gengenbach, el 13 nov. 2023
Dear Reid, thank you for taking the time to write a review after your recent stay. I'm happy to see we were able to meet your expectations while you stayed with us and look forward to seeing you the next time you're in the area.