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Opiniones de Xclusive Maples Hotel Apartment

Xclusive Maples Hotel Apartment
Building # 20, Street # 12, Mankhool Street, Bur, Dubai

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 37 de 196 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 93 de 196 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 37 de 196 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 196 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 196 opiniones" "

7.8/10

Limpieza

7.4/10

Servicio y personal

6.0/10

Servicios

7.6/10

Condiciones de la propiedad

5.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Nancy Rodriguez, Colombia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Apartamento muy comodo y en muy buena condicion, ubicacion a 10 minutos caminando del metro, zona en general es termino medio.

10/10 Excelente

Khalid

Se hospedó 1 noche en febrero de 2024

4/10 Malo

Miori

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
In the middle of night around 4pm, the fire alarm was activated by mistake. Inside of bed has bugs so my body was very itchy.. Refrigerator makes sound each 10mins…
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Khalid

Viaje de negocios
Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Clare

Se hospedó 6 noches en noviembre de 2023

6/10 Aceptable

Jani

Se hospedó 1 noche en diciembre de 2022

4/10 Malo

Duminda

Viaje de negocios
No le gustó: Limpieza y comodidad de las habitaciones
Overall cleanliness was very poor. There was water leaking in the kitchen and the washroom.
Se hospedó 4 noches en junio de 2022

6/10 Aceptable

Narendra

Viaje de negocios
No le gustó: Limpieza
Maples guest hotel appartment
The stay wasn’t that great the appartment I was in had mosquitos and cockroaches all over the place and I wasn’t feeling that good I complained to the staff he helped me with spraying the room and he was quiet helpful . After even putting the mosquito spray the mosquitos were still on and I even told the manager I would like to change my room but the apartment was full and holiday season so had to manage with it .
Se hospedó 4 noches en diciembre de 2021

4/10 Malo

Cliente verificado

No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2021

10/10 Excelente

Muhammed Yasir

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Fantastic Apartment for families.
It was amazing trip, my requirement was fulfilled with in minutes. internet was good, but use very old infrastructure. Tv Set are not up to date.
Se hospedó 11 noches en noviembre de 2021

4/10 Malo

Syed Saleem

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible place to stay at.
Terrible bed is the cheapest u can buy u can’t even sit on it goes in. The TV has only 2 or 3 channels working . The WiFi is so bad it only works in particular places in the room. The water heater they hav used in the rooms is pathetic it only gives hot water for about 2 minutes and then it is like warm water. After repeated requests at the front desk nothing was done about it. And every time I ask about it they say we will send someone now but nobody shows up.
Se hospedó 5 noches en febrero de 2020

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicios
The hotel staff were always friendly & accommodating. However, they should be mindful that guests from the Western side of the world use washcloths to clean their bodies and this is something that should be readily available in all rooms. Guests should not have to purchase their own washcloths from the store in order to take a shower. Xclusive Maples only provides towels & I wasn't used to that.
Se hospedó 6 noches en diciembre de 2019
Respuesta de Richa, el 10 feb. 2020
Thank you for your feedback!!!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
ce hotel
Was clean but no slippers or robe provided
Se hospedó 1 noche en octubre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 6 noches en enero de 2019
Respuesta de Richa, el 30 ene. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza
Se hospedó 9 noches en diciembre de 2018
Respuesta de Richa, el 16 ene. 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Bueno

Adel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was good . Good time and was good service and the location it was good
Se hospedó 5 noches en julio de 2018
Respuesta de Richa Bali , el 29 ago. 2018
Dear Ms. Adel, Greetings from Xclusive Group of Hotels!!! Thank you for sharing your experience from your recent stay at the Xclusive Maples Hotel Apartmentsr. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We believe we are the best hotel apartments in Dubai and your feedback means a world to us. Once again I would like to thank you for taking time out to post your review and we look forward to welcoming you back to our hotel in the future. Thanks & Regards, Richa Bali & Xclusive Team

8/10 Bueno

Shamsan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2018
Respuesta de Richa , el 11 ago. 2018
Dear Guest, Greetings from Xclusive Group of Hotels!!! Thank you for sharing your experience from your recent stay at the Xclusive Maples Hotel Apartments. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We believe we are the best hotel apartments in Dubai and your feedback means a world to us. Once again I would like to thank you for taking time out to post your review and we look forward to welcoming you back to our hotel in the future. Thanks & Regards, Richa Bali.

8/10 Bueno

Akshay

Le gustó: Servicio y personal y condiciones de la propiedad
Average hotel but good location.
Average hotel but good location. I had trouble on 2 nights as there was a group of young lads from India who were partying in the middle of night, shouting in the corridors, playing loud music, knocking on doors etc. Did complain to the hotel staff the next day but never received any updates.
Se hospedó 6 noches en marzo de 2018

4/10 Malo

Gloria, Illinois

No le gustó: Condiciones de la propiedad
I wouldn’t go again there
Wasn’t very friendly.. I thought I got a bigger room but it was small and no wash machine which is a must for me.. cleaning was so so.. I been to cheaper hotels and was better.
Se hospedó 19 noches en febrero de 2018
Respuesta de Richa, el 18 mar. 2018
Dear Guest, Greetings from Xclusive Group of Hotels!!! Thank you for sharing your experience from your recent stay at the Xclusive Maples Hotel Apartments on TripAdvisor. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Sorry for the inconvenience caused to you, however, we will make sure that next time it won't be repeated. We believe we are the best hotel apartments in Dubai and your feedback means a world to us. Once again I would like to thank you for taking time out to post your review and we look forward to welcoming you back to our hotel in the future. Thanks & Regards, Richa Bali.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
불편
세탁기 없고 환풍기 작동 안함

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2017

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very bad experience
Bad WiFi connection, water heather problem.
Se hospedó 11 noches en diciembre de 2017

8/10 Bueno

mijnals, Amsterdam

Le gustó: Servicio y personal y condiciones de la propiedad
Erg praktisch
Was een leuke appartement .heel makkelijk door goeie keuken en keuken accessoires. Vooral voor gezinnen heel praktisch .
Se hospedó 4 noches en diciembre de 2017

8/10 Bueno

samir , paris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hôtel bien situer
Bonne hôtel surclassement à mon arrivée personnel sympa
Se hospedó 3 noches en diciembre de 2017

8/10 Bueno

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Big rooms
Pleasure staff and nice rooms. Nice hotel.
Se hospedó 3 noches en noviembre de 2017

2/10 Terrible

ANGELO, CATANIA

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
orribile albergo
il personale scortese, la pulizia della camera inesistente, scarafaggi ovunque, e come ciliegina sulla torta il divano letto per il terzo ospite della mia camera pieno di muffa!!! ORRIBILE!!
Se hospedó 6 noches en noviembre de 2017

10/10 Excelente

RAHUL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One of the Gem in Dubai
It was one of the best hotels and stay was very much nice with all amenities.
Se hospedó 3 noches en noviembre de 2017

6/10 Aceptable

SAMIR, paris

Le gustó: Servicio y personal
L hôtel est bien situer dans un quartier calme et pas très loin du métro et d un mall
Se hospedó 2 noches en noviembre de 2017

8/10 Bueno

Kimmo ja Leena, Suomi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lomalla Dubaissa
Kohde, jossa maantiede, uskonto ja arabikulttuuri tarjoavat mielenkintoisia kokemuksia. Siistiä ,toimivaa.

4/10 Malo

Ranjit, Mumbai

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bad Condition of Hotel
Won't go again. broken sofa, dusty closets, TV doesn't work. Housekeeping doing a bad job.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice boutique hotel
This hotel was very nice to stay in. Great location near Bur Dubai and taxis are constantly available. Just make sure to turn on the water heater in the room otherwise the water is cold. They give 1 complimentary bottle of water. The towels are very scarce so make sure to ask for more upon check in.

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
素敵なキッチンのアパートメントホテル
アパートメントホテルに宿泊し、キッチンはすごくよかったです。シャワーなどの水回りが臭いガッカリしました、フロントでのサービスもいまいちでクリーニングお願いした時に翌日に仕上がるという事でしたが、実際に3日かかりましたそれもこちらから連絡を入れての事で、チェックアウトの前日にフライトが早朝だったのでタクシーの予約をお願いしましたが、実際していなかったのか外でまてどフロントの人は来ますと言いつつ、フライトの時間もあるのでたまたま通りがかったタクシーの人に空港までお願いしました。肝心のサービスがいまいちで残念でした。

4/10 Malo

nauman, Canada

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
A very standard and ordinary hotel
very weak customer service, the room was not ready when I checked in, noisy air conditioner, dirty and not enough towels, no hot water the second morning, no floor mates, the water from standing shower leaks to the floor and requires cleaning every time you take shower, very old microwave and iron, very slow wi-fi. Small little things that you expect in a 3 star did not exist. The only good feature is that it has a frig, small kitchen, so if you want to cook.. I will not recommend this hotel...

6/10 Aceptable

Henry

Not so Good
The hotel was just average for the price we paid. The bathroom definitely needs to be improved.

10/10 Excelente

Eric, Miami

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel for the price.
I was in town for a week and found this hotel for only $70 per night for a 1 bedroom and was pleasantly surprised at the size of the room. Very good value and located only a short walk to Burjuman metro station.

6/10 Aceptable

Nicklas

Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones

4/10 Malo

Cliente verificado

No le gustó: Limpieza y servicio y personal
Bare minimum hotel, too expensive for what you get
Overall fairly poor. Hotel staff was unorganized, constantly late, and forgetful. The room itself was massive and the bed comfortable. The cleanliness could have been improved and te washroom in general was dated. This hotel would be okay if it wasn't as expensive and if they didn't thraten to cancel my reservation a week before if I didn't prepay (even after booking the reservation with a 48-hr cancellation option over a montg in advance).

10/10 Excelente

Mona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dejligt hotel i rolige omgivelser, pænt og rent.

6/10 Aceptable

Cliente verificado

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones

10/10 Excelente

Tariq

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A must for Family holiday
Great staff, value for money and quality evening meals. Recommend family this as a family stay as its such great value with great transport links. The apartment was serviced regularily and room service was prompt. Am very pleased and will visit again !

8/10 Bueno

Rania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kann ich nur empfehlen
Personal war nett, Hotel und Zimmer sehr sauber

8/10 Bueno

Ranjiv

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Sauberes und gut gelegenes Hotel
Alles war super. Sehr nettes Personal, sehr sauber...Gerne wieder

8/10 Bueno

Ky

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good budget hotel apartment

8/10 Bueno

Majid Ullah

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones

6/10 Aceptable

Majid Khan, Abu Dhabi UAE

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
overall good but FD staff is un Pro
hotel rooms are good and location is very easy to approach the only thing i noticed that the front desk staff is dealing very unprofasionally i waited more than a hour to check in they have mentioned rooms are not yet ready checkin time was 1400 i reached there 1330 but room was allocated on 1440

2/10 Terrible

Ashley, Dubai

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fawlty Towers style
Comedy of Errors, Smokey rooms, you have to ask for everything including getting the room made up.

8/10 Bueno

Christine, United Kingdom

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Holiday vacation
Apartment was big and spacious, good value for money..it was our second visit to this hotel/ apartments location was good for sight seeing, building work going on next to apartments which woke us up approximately 7am each morning .

6/10 Aceptable

Mischa, Uk

Big room, local amenities, helpful receptionist,
mostly out on business meetings, but the hotel is in good location for Business Bay Area, DXB mall, and local Burj Juman Mall. Fitness First gym and spa can also be found close by, so helpful if you want to use on short term basis steam and sauna, as this Aparthotel don't have. Overall it's ok except the mornings which is noisey at reception as the breakfast area is in the same open space.

2/10 Terrible

Vivek, India

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lousy Hotel Apartment far from any place
The Front Desk could not guide us from the Burjuman Metro Station as he himself did not know the way when we called him from our mobile, the tourist fee was asked at the check in itself, we had requested for 2 single beds but we were given one king bed, no toaster in the kitchen, wine glasses to drink water, tea, coffee sachets had to be asked to be refilled every morning & no grocery stores in walking distance, so it was difficult to manage the kitchen in the Hotel Apartment, The shower in the bathroom was loose & no soap holder too in the shower cubicle & when we asked them to fit a new soap holder they had no answer, the Hotel is very ill maintained & service very slow and the staff has attitude especially the room service boy Farhane, would not stay in this Hotel apartment again as it is very far from the Burjuman Metro station and wrongly stated in its nearby to it, not upto the mark and whenever you ask any staff a question why somethings which were not in the room ,their standard reply was , it is not available as per the Hotel Policy. the only good ones of the room service/housekeeping staff were Nabin & his woman colleague, don't remember her name , they were quite prompt in their service.