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Opiniones de Riad Rocco

3.5 out of 5
Riad Rocco
13,Derb Sidi Kjih, Talaa Sghira, Fes

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 16 de 45 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 19 de 45 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 45 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 45 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 45 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Condiciones de la propiedad

Opiniones

2/10 Terrible

Marouane

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
LA PEOR ATENCIÓN AL CLIENTE!!!
El riad es bonito PERO el servicio y el trato al cliente es un desastre. llegamos de noche, imposible contactarlos. el número en google no funciona y no contestan al fijo. El empleado de noche es un tramposo y mal educado. No paro de faltarme respeto e incluso insultarme. El equipo de día son muy lentos. Tuvimos que esperar más de 1hora el desayuno porque estaban ocupados con 1 mesa de 6 españoles. Nunca nos dieron el wifi. De tantos errores, nos prometieron una cena, pero nunca nos la dieron. Es más no pararon de reclamar el dinero a lo largo de la estancia. Quisimos para con tarjeta y nos dijeron que no funcionaba el datafono. Pero lo verifiqué y si funcionaba. Para pedirnos un taxi para ir al aeropuerto pronto por la mañana nos echaron la culpa por no avziar cuando lo hicimos 2 veces. Y quería cobrar un extra de taxi para ellos. NO LO RECOMIENDO PARA NADA. hay más riads en la medina. No merece la pena frustrarse con este.
Respuesta de Bouchra, el 1 may. 2018
Querido Marouane, Muchas gracias por tomarse el tiempo para revisar nuestra propiedad. sentimos mucho y triste que nuestra propiedad no cumplió con sus expectativas en términos de servicio y comodidades. Nos enorgullecemos del servicio al huésped y esperamos tener la oportunidad de darle la bienvenida de nuevo pronto y brindarle una experiencia digna. Saludos cordiales,

8/10 Bueno

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
En el corazón de la Medina!
El Riad es muy bonito. Esta en el corazon de la Medina. Habitacion pequeña pero acogedora. Te buscan parking (de pago) si vienes en coche. El personal es muy amable.
Se hospedó 2 noches en julio de 2017

8/10 Bueno

anne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel correcto para su categoria
Hotel decente, estaba limpio y habitaciones amplias, suficiente para una noche

10/10 Excelente

Cliente verificado

Se hospedó 5 noches en diciembre de 2018

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beau Riad et personnel au top !
Joli Riad au centre même de la médina. Le personnel a été aux petits soins avec nous, souriant et disponible. Le Riad est propre et joliment décoré. Très belle expérience.
Se hospedó 2 noches en julio de 2018

8/10 Bueno

SYLVIE B, LOIRET

Le gustó: Servicio y personal
Hotel bien situé, le personnel et le patron sont sympathiques, prêts à aider très disponibles. L’hôtel est simple mais correct.
Se hospedó 7 noches en mayo de 2018
Respuesta de Mustapha, el 6 jul. 2018
Merci pour votre commentaire et on espérons de vous accueillir une autre fois

8/10 Bueno

DOMINIK

Le gustó: Limpieza y servicio y personal
Good for the price! Good location and very nice staff!
Respuesta de Bouchra, el 9 nov. 2018
Dear Dominik, Thank you for taking the time to write and share your kind lovely review. We are happy that you have enjoyed your time in our Riad, and looking forwards to welcome you in our Riad again. Best regards,

4/10 Malo

Andreas, Bern, Schweiz

No le gustó: Servicio y personal y comodidad de las habitaciones
Ein schönes Haus mitten in Fes, aber schlecht und herzlos geführt. Die Angestellen fühlen sich für nichts wirklich verantwortlich. Das Riad ist restauriert, ohne dass es Charme verbreiten würde. Bei unserer Ankunft war die erste Nacht überbucht. Als wäre es selbstverständlich, wurden wir in ein anderes Riad transferiert. Es gehört dem gleichen Besitzer, war aber noch nicht einmal fertiggestellt.
Se hospedó 3 noches en marzo de 2018
Respuesta de Bouchra, el 1 may. 2018
Lieber Andreas , Danke, dass Sie während Ihres Besuchs in Fez bei uns geblieben sind. Es tut uns sehr leid, von Ihren Erfahrungen mit uns zu hören. Bitte beachten Sie, dass dies nicht unserem üblichen Servicestandard entspricht. Wir haben bereits mit unseren Mitarbeitern über Ihre Kommentare gesprochen und Korrekturen vorgenommen. Es ist immer unser Ziel, die Erwartungen unserer Gäste zu übertreffen und ich hoffe, dass Sie uns die Chance geben, uns selbst zu lösen. Vielen Dank noch einmal für Ihre Bewertung und ich freue mich von Ihnen zu hören. Freundliche Grüße Bouchra

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
HORROR. There might be fake reviews. Be careful!
We booked and payed the Riad Rocco before we arrived to morocco. When we entered the hotel at 0:30 am, an employee told us that Riad Rocco is overbooked and we should change to their other Riad. It seemed strange, because we already payed. After a long discussion and a second fight between the employees and another couple, we had to move to the other Riad. The other Riad is around the corner and still under construction. The windows were uncloseable, there was no air conditioner and it was super cold (2 degrees in Fes in our room). We had one towel for both of us! The next morning the unpleasant owner asked to us to delete a bad review I already made and promised us a dinner in return (call it bribery). The whole stay he insisted to write a good review…We didn’t get our dinner, by the way. The second night in Riad Rocco, we woke up twice because new arrivers and the employees had an argumentation about the move to the other Riad (same like we had experienced the night before).The owner was screaming at his tired out employees and teated them badly. When we left the hotel in the morning and arrived at the train station, we were prosecuted by an employee of Riad Rocco. He wanted us to pay something, what we refused to do. It was really scary and we fled into our train. By the way the road doesn’t pay taxes to the city of Fes, they didn’t neither check us in nor out. Marocco was beautiful. Riad Rocco was a horror trip!
Respuesta de Riad Rocco, el 17 abr. 2018
Dear Mr and Mrs, Thank you for having stayed with us during your visit in Fez. We are very sorry to hear of your experience with us. Please know that this is not up to our usual standard of service. We have already spoken with our staff about your comments and implemented corrections. It is always our goal to exceed our guests' expectations and I hope you will give us the chance to redeem ourselves. Thank you, again, for your review and I promise i will compensate you for everything next time. Best regard, Bouchra

4/10 Malo

Nadir, Toronto, Canada

Le gustó: Limpieza
No le gustó: Servicio y personal
Disappointing staff made this the WORST experience
WARNING: DO NOT STAY HERE My family of 4 booked two nights at this riad, opting to book the suite with the two floors with one large bed and two single beds upstairs. However, when we arrived they showed us to a room with 3 small beds side by side approximately half the size of the room that we thought we were getting. I was obviously livid and explained that I paid for a much better room. At this point, the staff member named Muhammed asked if we would do him a "favor" by staying in this room instead. I declined and demanded the room that I had paid for. Muhammed got VERY aggressive, and said he was "thinking a lot of things about me," as he came very close to me; face-to-face! I thought he wanted to fight me! I was then asked to go to the "beautful" rooftop for tea, which turned out to be dirty and full of dead plants. My family was made to wait 45 minutes on the cold rooftop waiting for tea and a staff member to come tell us everything was sorted out. We eventually got the room we paid for, however, it smelled like cleaning product, they only gave us 3 towels instead of 4, and did not provide us the remote to heat our freezing cold room. Sure enough, at 8am the next morning, there was no staff on sight, the laundry was not ready, and we had to haul our luggage down the steep steps ourselves. Finally, Muhammed showed up looking like he just woke up. He demanded we pay a tax, but would not provide any paperwork to show what we were being asked to pay!
Se hospedó 2 noches en marzo de 2018
Respuesta de Bouchra, el 1 may. 2018
Dear Nadir, Thank you for taking the time to share your comments regarding your experience at ou property. I am very disappointed that you found the service lousy. Please accept my sincerest apologies for your stay being considerably less than satisfactory. I will be using your survey as a training tool to emphasize that we never let a guest leave unhappy. I can assure you that this is not the normal experience our guests receive and we will fix it thanks to what you kindly shared. It is our sole mission to provide our guests with a wonderful memorable experience. We strive to deliver world class service and continue to aim for a greater level of consistency. Again, our sincere apologies for not meeting this goal during your stay by not doing everything in our power to make your stay your best hotel experience to date. Your valued feedback has been shared with all staff and we hope for you to see the difference in service when you do return back to our Riad in the near future. With all my best regards.

8/10 Bueno

Arno, Bremen

Le gustó: Servicio y personal y condiciones de la propiedad
Tolles Riad mitten in der Medina
Tolles Riad mitten in der Medina mit marokkanischem Flair. Auf der Terrasse genießt man morgens seinen Kaffee und Minztee mit Blick auf die Stadt und die Berge. Das Personal ist sehr freundlich und zuvorkommend, alles hat wunderbar geklappt. In 10 Sekunden ist man mitten in der Medina, toller Ausgangspunkt für viele Ausflüge.
Se hospedó 4 noches en marzo de 2018
Respuesta de Bouchra, el 4 may. 2018
Lieber Arno, Danke, dass Sie sich die Zeit genommen haben, Ihre nette Rezension zu schreiben. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben, und freuen uns darauf, Sie zu empfangen und Sie wieder zu begrüßen. freundliche Grüße

8/10 Bueno

Clare, London

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable stay in sister Rocco and private tour
We spent 3 nights in the newly and beautifully restored small sister of Riad Rocco - quiet but close to the main street, a great place to be based. Very comfortable beds and constant hot water. Staff are incredibly helpful. Breakfast is generous. We took a 3 nights/ 4 days private tour from Fez to Merzouga, to Todra Gorge, to Ouarzazete, to Marrakech. The driver, Hassan and Mohamed, staff member, gave us a great trip. They were always kind and friendly and committed to giving us a wonderful time, showing us the sights and introducing us to excellent local cuisine. We recommend that Mustapha, the manager with whom we booked the trip is consistent in explaining what is included, i.e. which meals.
Se hospedó 2 noches en marzo de 2018
Respuesta de Bouchra, el 1 may. 2018
Dear Clare, Many thanks for having taken the time to share your positive experience during your recent stay with us. Looking forward to welcoming you again soon in our Riad, With kind regards,

8/10 Bueno

Emanuele

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Struttura in ottima posizione dentro La medina
Struttura in pieno centro della Medina. Staff ospitale
Se hospedó 2 noches en enero de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
第一天抵達時地點有點難找，還是花了點錢請人帶路。但熟悉了之後，其實距離景點與車站是非常方便的。
非常漂亮的傳統式建築，地點與裝潢都非常滿意，工作人員也非常親切。唯一美中不足的是我們住宿的房間廁所有嚴重的下水道(廁所)味道，我不知道別的房間是否也是如此。
Se hospedó 2 noches en septiembre de 2017

2/10 Terrible

Jes

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Horrible and Unwelcoming
We had a reservation for 3 nights and it was so bad we only stayed 1 night. The staff told our driver that they would meet us in the square with a luggage cart and escort us to the riad. If you've been to Morocco, you know this is a necessity, especially in a medina the size of Fez. They said they would be there in 2 minutes, 25 minutes later they had not arrived and would not answer the phone. We hired a local in the square to take us to the riad and we paid for it. The staff at the Rocco then argued when we arrived and said they did send someone. We were the ONLY white van and this was a lie. The inside of the riad was dark and unwelcoming. The staff was not friendly. We were not provided any information or even a map of the medina. I needed to go bathroom and the public bathroom off the lobby is a squatty potty in the floor. They walked us upstairs to the room (2 flights of steep steps) and did not offer to help with a single bag, even though the entirety of the staff are kids in their early 20s. They offered coffee and tea and we said yes, but they never made it. The room was clean, but when we took 1 shower the floor immediately flooded and rolled into the bedroom. My bed was in a puddle. The "beautiful rooftop" is a few tables, dead plants, broken down wicker chairs, and views of glass spiked roofs. When I went to breakfast earlier than my roommates the staff walked past me 20+ times without even offering coffee. Save yourself the trouble. Just awful.
Se hospedó 3 noches en octubre de 2017

8/10 Bueno

Michael, Australia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Medina location, helpful staff
The staff helped with a guided tour and transfers, also very kind getting a snack for our hungry selves on arrival. A nice Riad with terrace but not for those who struggle with stairs!
Se hospedó 1 noche en julio de 2017

10/10 Excelente

Caroline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Accueil exceptionnel de Hassan et Wafae, très bon emplacement dans la médina, petit déjeuner excellent servi sur une jolie terrasse avec vue imprenable sur le tombeau des merinides, la chambre standard dispose d'une Grande et belle Salle de bains orientale, avec douche revigorante, et d'une très bonne literie. Ambiance vraiment amicale, grandes discussions avec Hassan le soir sur la terrasse avec un bon the à la menthe. L'equipe peut organiser le transfert aeroprort et des excursions. Abdul Notre guide officiel francophone pour la visite de la médina etait passionnant. On a quand même super bien dormi. Bref rapport qualité prix imbattable et équipe adorable ! Merci et à bientôt !
Se hospedó 3 noches en junio de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel accueillant, cadre familiale
Personnel accueillant au sein d'un charmant Riad dans la Médina de Fès, ces derniers nous étaient aux petits soins et nous ont prodigués de nombreux conseils pour passer un agréable séjour. Je recommande.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Quelques réparations à prévoir dans la chambre. Voir à varier plus les petits déjeuner. Sinon hôtel correct, personnels présent et bienveillant. Un peu bruyant le soir mais après ça ce calme.

8/10 Bueno

MINJI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Shuye

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
安静 舒适
酒店位置在老城里面 不是很好找 但是酒店是超有味道的老宅改建的 出门就可以逛fez的麦地那 我们定了四人间 房间很大 淋浴的水也很大 很舒服 不过没有垃圾桶 感觉有点不方便 对了 酒店的老板还有服务员都超级热情 早餐也很丰盛（预定的时候说是没有早餐的）

2/10 Terrible

Badia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Unfortunately this is a misleading hotel who's staff lie to get you to stay here. I paid for a suit with 2 double beds. The confirmation email stated I would get 2 double beds but we got only 1 double bed and a very small single bed. This hotel also advertised being a spa this is not true either and the nearest would be a local Hamam used by The locals which is down the road and in the busy restaurant district!? I complained that the room was not what I was promised. The manager said he would meet us in the morning and give us a refund or spa treatment. We waited but he did not show and the receptionist had a smug look on her face and charged us for the airport transfer. The room had no cupboard to hand your clothes and only had a broken wooden rail with a few hangers! Totally rubbish experience. Far better Riad in Fes at cheaper prices.

10/10 Excelente

Ismail

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing Riad and lovely people
It was very good.

10/10 Excelente

fouzia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fes octobre 2016
Nous avons séjournes 3 nuits avec notre fils des amis et leurs filles tout le monde a été dorloté le propriétaire et l'équipe ont tout fait pour rendre notre séjour agréable et les repas sur place sont parfaits

6/10 Aceptable

Galia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
ריאד מיוחד בלב פס
הזמנו שני לילות. ביום הראשון שהגענו הסתבר שחלה טעות אצלהם והעבירו אותנו למלון מטונף שם התקשינו ממש להעביר את הלילה. מיד בבוקר העבירו לנו את המזוודות למלון ועשו הכל כדי לפצות אותנו: לא חייבו אותנו על הלילה הראשון ונתנו ארוחת בוקר ועשו מעל ומעבר כדי שנרגיש טוב. המלון עצמו מקסים, בעל אוירה מיוחדת וצוות חם

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice Riad in the hart of the medina
Lovely riad, tucked away in the medina. Thankfully there is a sign to show you where it is. Staff is excellent and the raid itself is beautiful. Rooms are simple but nice and clean.

10/10 Excelente

Mohammed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic Raid and Excellent Staff
Found a very high level of service from all the staff members right from the beginning of our trip, They arranged to have us picked up from the airport, our flight was delayed so was really happy to find our driver was waiting for us as it was late during the night, I would really advice this collection service as it was cheap without having haggle with strange drivers, staff were waiting for us outside the Medina and help us to the Riad where they made us lovely fresh complimentary mint tea. We were offered this each time we went out and we're asked to let them know when we wanted more. Breakfast was great a selection of food from bread, croissants,cakes freshly squeezed orange, coffee, tea and freshly cooked corn bread and fresh fruits, was told to ask for more if needed but found we had more than we could eat. Location is great as you can get around the old medina and points of interest without taxi, with plenty of restaurants and fast food outlets within walking distance. Mustapha would give us daily advice on where and what was we could do when going out, along with transport advice and how much things costs this was really appreciated as we can could plan our trips better so not to miss out on site of interest when travelling out. Beds were very comfortable and the room was cleaned daily while we were out. Bathroom was clean with excellent shower, Air conditioning was excellent as weather was hot outside. The complete building was kept clean and tidy. The wifi

10/10 Excelente

Daniel, Cambridge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic
A beautiful room in a beautiful riad. The design of these old buildings make them very noisy,youd get that in any riad. A couple of lights didn't work, but otherwise the room was faultless.i would happily stay there again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mitten in Fes
Das Erlebnisreichste am Riad Rocco ist der Standort mitten in der Medina. Dadurch fühlt man sich am alltäglichen Leben der Marokkaner total beteiligt und nicht als Tourist.

8/10 Bueno

Justin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Maurice, canada

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The place to stay in Fes!
Clean Riad, good shower with good hot water supply. Great customer service, the entire staff will be happy to help you with anything. They also provide great and cheap tours. Would highly recommend!

10/10 Excelente

Gregory, Melbourne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good choice
This is an excellent choice in Fes. The place has real character and the rooms are nicely furnished. Staff are brilliant. You will be well looked after.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful, superbly located hotel, great hosts
Hassan, Hassan and Mustafa are very kind, generous and hospitable hosts. They attend to their guests' need and make sure they feel welcome and at home. They are well connected in Fez and can arrange for a local to accompany and advise their guests when shopping for leather jackets, Moroccan dresses or other handicraft. Don't forget to remunerate them afterwards for their help in getting good deals while shopping.

8/10 Bueno

Mohamed, Igny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Chambre de charme avec personnel au petit soin
Chambre et riad de charme. Bien entretenu. Personnel disponible sans être intrusif. Au petit soins, thé à la menthe proposé à chaque retour à l’hôtel. Que demande le peuple

8/10 Bueno

Melissa, Rabat, Morocco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Riad Rocco
A last-minute find, and I'm glad we found it! Lovely little guesthouse near Bab Boujuloud in a great location in Fes. Attentive staff, nice rooms, great dinner a la carte traditional Moroccan and a good breakfast included. All in all a great stay!

10/10 Excelente

Alexa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful, welcoming riad
Thank you so much to everyone at Riad Rocco for helping to make our stay in Fez so wonderful. From the moment we arrived, we were told to treat the Riad as if we were at home and that is certainly how we felt. Mohammed and Mustapha were so friendly and helpful, even inviting us to a delicious home cooked lunch at the Riad on our final day. The Riad itself is well located in the old medina and is close to the main shopping and eating areas, and is beautifully decorated in traditional style. We would definitely recommend this road to anyone staying in Fez and hope to be able to visit again some day too!

10/10 Excelente

samah, Liverpool uk

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was great and the staff are really helpful

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
trés satisfaite
C Etait super bien passé

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The people at Riad Rocco were awesome, so welcoming and friendly. We wished we could have stayed longer!

6/10 Aceptable

alberto, Brescia a Riad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
hotel in ottima posizione, camere al 2° piano buia.

10/10 Excelente

Suhail, Maryland, USA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Value
We went to Fez for 3 nights. The Riad was clean and updated. Mustafa and the crew made us feel at home. Extremely friendly staff and they served us all we can drink mint tea on the terrace of the riad which was very relaxing especially in the evening. Room was pretty spacious and clean. Location was great, tucked in a quite ally about 5-10 minutes walk from everything that we wanted to see in the old Medina. I would definitely recommend this Riad.
Respuesta de Soukaina, el 3 oct. 2015
Dear Guest, Thank you very much for taking time to write your review regarding your stay in our Riad. As it is our first review on Expedia, it will be very helpful to our future guests and also to us as we always look to improve our services. We’re delighted to know that you enjoyed your 3 nights with us and were pleased to be at your disposal all the time. We hope to have the apportunity to welcoming you again. Best regards,