Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 19 de 44 opiniones" "
10 - Excelente
19
Puntuación de 8, es decir, Bueno. Basada en 19 de 44 opiniones" "
8 - Bueno
19
Puntuación de 6, es decir, Aceptable. Basada en 3 de 44 opiniones" "
6 - Aceptable
3
Puntuación de 4, es decir, Malo. Basada en 1 de 44 opiniones" "
4 - Malo
1
Puntuación de 2, es decir, Terrible. Basada en 2 de 44 opiniones" "
2 - Terrible
2
8.6/10
Limpieza
8.6/10
Servicio y personal
8.0/10
Servicios
8.0/10
Condiciones de la propiedad
9.0/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Yezir
Viaje familiar
8 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Yezir
Se hospedó 12 noches en diciembre de 2023
Respuesta de The Swiss Hotel, el 22 ene. 2024
Thank you for your review! we look forward to hosting you again!
10/10 Excelente
Isatu
7 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place feels like home to me ! Love it!
Isatu
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nasu, el 16 sept. 2023
Good day, thank you very much for the encouraging compliments, we will strive together as a team for continous improvement.
8/10 Bueno
Alfred
Viaje familiar
2 may. 2023
Le gustó: Limpieza y servicio y personal
Very nice hotel. Pleasant staffs but need abit of upgrading
Alfred
Se hospedó 6 noches en abril de 2023
Respuesta de Jay, el 5 may. 2023
Thank you for your review. We are working on the upgrading
8/10 Bueno
Alfajo
1 may. 2023
Alfajo
Se hospedó 4 noches en abril de 2023
Respuesta de Jay, el 22 may. 2023
Thank you!
10/10 Excelente
Michelle
Viaje en grupo
3 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superb staff. Lovely hotel.
Gorgeous hotel and lovely small pool and pool bar. Great location to get into town or beach.
The staff could not gave been friendlier or more helpful. I felt they all became friends -- from the house keepers to bar staff, receptionists and managers.
Highly recommended. I will return here on my next visit
Michelle
Se hospedó 2 noches en marzo de 2023
Respuesta de TSH, el 12 abr. 2023
We thank you for you review. We are glad that you enjoyed your stay, and we hope to make your stay even more memorable.
10/10 Excelente
Stanley
15 mar. 2023
Stanley
Se hospedó 1 noche en marzo de 2023
Respuesta de Jalloh, el 3 abr. 2023
At the Swiss Hotel, guest satisfaction is 100% guaranteed. .Choose us as the your preferred place to stay.
10/10 Excelente
Anita
8 ene. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thanks for a nice stay and for accommodating short notice and correcting of my booking error.
Anita
Se hospedó 6 noches en septiembre de 2022
Respuesta de General Manager, el 9 ene. 2023
Dear Anita,Thank you for your review - we are quite glad that we were able to make your stay wonderfulShould you see areas where we need to improve - please do not hesitate to advise usThank you
2/10 Terrible
Daniel
6 ene. 2023
Daniel
Se hospedó 1 noche en enero de 2023
Respuesta de General Manager, el 9 ene. 2023
Dear Daniel,Thank you for your reviewWe are quite shocked that you had a terrible stay with us, can you please advise us what your experience was, could you also state areas where we can improveWe hope to be able to provide you with the best guest experience on your next stayThank you
10/10 Excelente
tsukasa
27 nov. 2022
tsukasa
Se hospedó 1 noche en noviembre de 2022
10/10 Excelente
Mahmud
22 nov. 2022
Mahmud
Se hospedó 3 noches en noviembre de 2022
8/10 Bueno
Mohamed
15 jun. 2022
Le gustó: Limpieza, servicio y personal, servicios
I really liked the location of the property. It was easily accessible by public transportation at any time of the day and because of the location, you can feel safe taking public transportation even at late hours of the night. The staff there were excellent and very attentive and pleasant. Every single staff there was incredible. One thing that I did not like was the fact that every guest had to stop at the front desk and wait for the staff to call up to the room before they could come upstairs. I think this is a bit invasive to someone's privacy. As long as the person knows what room or suite they're going to, they should be allowed to just go upstairs. Not every guest wants everyone to know who is coming to visit them. I don't believe people are just randomly walking into hotels from the street if they don't know who they are coming to visit. I personally, would like to see this changed.
Mohamed
Se hospedó 10 noches en junio de 2022
Respuesta de General Manager, el 15 jun. 2022
Dear Mr Mohammed,
We are quite grateful for your positive review
However, we noted your observation - due to previous experiences and to further provide guest with the needed security - we have to check on every personnel that comes to visit a guest, in most cases we implore the guest to please leave the name of the expected person at the desk and we ask them to your room politely, that will help us to protect you and reduce your privacy invasion
We will look for better ways to further strengthen this procedure going further
We thank you for your review and we hope you will continue to stay at the Swiss Hotel
Best Regards
6/10 Aceptable
SANDRA, GRANGER
8 jun. 2022
SANDRA
Se hospedó 5 noches en mayo de 2022
10/10 Excelente
Ryan
Viaje familiar
8 jun. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was clean and the staff were all friendly and went above and beyond to offer a great service! This is now my hotel of choice in Freetown and I will definitely be back
Ryan
Se hospedó 7 noches en mayo de 2022
Respuesta de General Manager, el 15 jun. 2022
Dear Mr Ryan,
Thank you for your review
We are quite pleased that you like our services, if there are other way to improve, please do not hesitate to inform us
We look forward to your next stay
Thank you
10/10 Excelente
Collins
Viaje de negocios
16 may. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Responsive staff
Very responsive and hands-on management. Overall nice experience.
Collins
Se hospedó 7 noches en abril de 2022
Respuesta de General Manager, el 17 may. 2022
Dear Mr Collins,
Thank you for your review.
We are glad you enjoyed your stay - and we hope to see you soon.
Thank you
8/10 Bueno
Jamie
Viaje de negocios
16 mar. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Helpful and friendly staff. Good location and spacious room. Internet a bit variable
Jamie
Se hospedó 7 noches en marzo de 2022
Respuesta de GM, el 16 mar. 2022
Dear Jamie,
Thank you for the review - we are most delighted.
We are happy that you also mentioned the Wifi or internet issues - we are currently exploring all option to change or upgrade our internet services providers
However, we can guarantee that on your next visit - we will provide the best internet for you and & your guest
10/10 Excelente
Cliente verificado
Viaje de negocios
30 ene. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic, will stay again
Wow, fantastic place to stay in Freetown. It was my first time there and everyone there went out of there way to help me and make my stay great. This is where I’ll stay next time I come back.
Cliente verificado
Se hospedó 3 noches en enero de 2022
Respuesta de GM, el 31 ene. 2022
Dea Esteemed Guest,
Thank you for your revew - we are most grateful
We will continue to ensure you have the best stays and experience - should you have any advise on how to even serve you better, we are obliged to listen to you.
Once again,thank you and we look forward to your next stay.
Thank yoou
10/10 Excelente
Daniel
Viaje de negocios
6 oct. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Merci l'hôtel est très bien situé et nous avons été bien accueillis m collègue et moi-même. Le personnel est très serviable et nous avons apprécié le soin donné aux chambres au service et à l'accueil
Daniel
Se hospedó 6 noches en septiembre de 2021
Respuesta de Seyi Johnson, el 15 oct. 2021
Cher Daniel,
Merci pour votre avis.
Nous sommes ravis que vous ayez apprécié votre séjour - nous nous réjouissons de votre prochaine visite.
Meilleurs gars
10/10 Excelente
Daniel
Viaje de negocios
6 oct. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay and great staff
Thanks for the assistance of all the staff, we have a great stay and also tried the breakfast which was large enough and convenient for us.
Looking forward to coming back in Freetown
Daniel
Se hospedó 1 noche en octubre de 2021
Respuesta de Seyi Johnson, el 6 oct. 2021
Dear Daniel,
Thank you for your review.
We are quite pleased that your loved your stay - we are striving to make sure we provide the best customer care to our guest.
We look forward to your next visit.
We will continue to maintain same standard all through.
Thank you
8/10 Bueno
DAVID
Viaje en grupo
18 may. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice and friendly staff
Very friendly staff, always willing to help. Mr. Johnson the manager was very helpful. Staff always have a smile on their face
DAVID
Se hospedó 12 noches en mayo de 2021
8/10 Bueno
Brenda
Viaje familiar
28 feb. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing Staff!
I didn't get the room that I booked at first and was put in an apartment off site of the hotel. They did however get me moved over as soon as they could. We did get in trouble for swimming after hours, but we had not seen any signs on the hours the pool was open. Overall, a great place to stay because the staff is amazing. They have been there for several years and tend to remember you. A very nice touch. Plus they will go over and above to make your stay good.
Brenda
Se hospedó 7 noches en febrero de 2020
Respuesta de Randa, el 4 mar. 2020
The staff are thrilled that you appreciated their service.The pool is new and we assure you that pool hours will be posted before your next visit.For your own safety , we do not encourage late night swims.If you do require this, please discuss with management before, so it can be arranged.We look forward to welcoming you soon.
10/10 Excelente
Cliente verificado
20 ago. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked this place for my husband Management was great
Cliente verificado
Se hospedó 2 noches en agosto de 2019
8/10 Bueno
Liliane
21 jul. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Liliane
Se hospedó 2 noches en julio de 2019
Respuesta de Hotel Management, el 21 jul. 2019
Dear Liliane,
Greetings from The Swiss Hotel Freetown!
At the outset i wish to thank you for choosing to stay with us and we are delighted to learn that you had a pleasant stay.
We look forward of seeing you soon.
Best Regards,
The Swiss Hotel Freetown
8/10 Bueno
Mohamed
15 abr. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cadre chic bien situé
Personnel sympathique
Cdt
Mohamed
Se hospedó 7 noches en abril de 2019
Respuesta de Ganapathy, el 3 may. 2019
Thank you for your feedback. Hope to see you back again in Sierra Leone.
6/10 Aceptable
Michael, Kansas, USA
Viaje de negocios
26 mar. 2019
No le gustó: Servicios y condiciones de la propiedad
Disappointing, I had a not so clean bed cover with stains.
Michael
Se hospedó 1 noche en marzo de 2019
8/10 Bueno
Cliente verificado
24 mar. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cliente verificado
Se hospedó 6 noches en marzo de 2019
10/10 Excelente
Cliente verificado
Viaje de negocios
17 mar. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were great to chrck me in, even though exoedia had not sent them conf of tgr bookung
Cliente verificado
Se hospedó 1 noche en marzo de 2019
10/10 Excelente
Tony, County Down
24 sept. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice boutique hotel
If you are tired of the 'sameness' of the usual chain hotels this is a good option. A smaller hotel within a short ride of the hustle bustle of Lumley and the beach. Nice sized rooms which are well appointed. Competitive rates. Distant sea views. The staff are very friendly and work hard to make your stay a pleasant one. A special mention for Elizabeth who appears to be the 'problem solver' at the property. A great place to relax after a busy day.
Tony
Se hospedó 1 noche en septiembre de 2018
Respuesta de Elizabeth Kailey, el 25 sept. 2018
Dear Tony,
Thank you very much for taking time to post a review of Swiss Spirit Hotel & Suites, Freetown during your stay with us.
We are grateful for the experience you had with the staff and the general facility of the hotel. We much appreciate your comment and i am personally humbled, we hope to welcome you on your next visit to Freetown. Thank you once again for choosing Swiss Spirit Hotel & Suites, Freetown.
Kind regards
Elizabeth Kailey.
8/10 Bueno
Cliente verificado
7 sept. 2018
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
On a noisy intersection but closing the windows helps significantly. Staff are very friendly but the quality of the included breakfast could be improved.
Cliente verificado
Se hospedó 3 noches en septiembre de 2018
Respuesta de Elizabeth A. Kailey, el 11 sept. 2018
Dear Valued Guest, Thanks for making time to give us a review. We highly appreciate it as we strive to always better our services. We'll take it into consideration and work on it immediately. We look forward to your next visit.
8/10 Bueno
Aderito
30 ago. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Uns dia em Freetown.
Aderito
Se hospedó 6 noches en agosto de 2018
Respuesta de Steve, el 5 sept. 2018
Dear Valued Guest, Thank you very much for posting a review of Swiss Spirit Hotel & Suite Freetown during your stay. We are grateful you had a great experience.
We will be delighted to welcome you on your next visit to Freetown. Thank you
8/10 Bueno
Cliente verificado
24 abr. 2018
Le gustó: Limpieza y condiciones de la propiedad
Good restaurant/small rooms
European style hotel with small clean rooms. Restaurant with good food.
Cliente verificado
Se hospedó 4 noches en abril de 2018
Respuesta de Maama Minah , el 25 abr. 2018
The kitchen will be happy that you enjoyed the food. we have bigger rooms, depending on your selection. looking forward to hosting you on your next visit
10/10 Excelente
Cliente verificado
22 abr. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay in Freetown
Overall we enjoyed our time at the Swiss. The staff was very helpful. the breakfast is good. Comfortable room
Cliente verificado
Se hospedó 5 noches en abril de 2018
Respuesta de Maama Minah , el 23 abr. 2018
Thanks for staying with us. We are always happy to serve and make your stay comfortable.
8/10 Bueno
Jacqueline, London
11 abr. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
nice hotel, quality furnishing, good location
our stay at this hotel was quite pleasant. the staff are friendly and eager to please. food of a good quality and well presented. A couple of minor matters were quickly dealt with making us feel valued customers. we would definitely recommend and stay again.
Jacqueline
Se hospedó 9 noches en marzo de 2018
Respuesta de Maama Minah , el 12 abr. 2018
We appreciate your time. looking forward to your next visit.
8/10 Bueno
SAC, Ghana
4 abr. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely ambience, friendly and helpful staff. Value for money I think. All told it was a pleasant stay and I would go back.
SAC
Se hospedó 5 noches en marzo de 2018
Respuesta de Maama Minah , el 4 abr. 2018
The staff & management look forward to hosting you again!
8/10 Bueno
Cliente verificado
7 mar. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel and good services-AVOID HOTEL TRANSPORT
Great hotel and great experience.
My only qualm was the fee they charged me for transport from the airport to my hotel (you may be aware you need to take a boat into Freetown); service was said to be 'VIP' but I ended up waiting for more than an hour for my boat to come while the passengers I passed by in the queue surpassed me on their boats. The boat is $40 each way and the hotel charged me $120 each way (3x the already expensive boat ride price). Once I found out the price relative to the service that was offerred (my secretary booked it), I cancelled the return. The accepted after a bit of back and forth.
So definitely arrange your own transport.
Cliente verificado
Se hospedó 2 noches en marzo de 2018
Respuesta de Maama Minah , el 16 mar. 2018
Dear Guest,
We are happy that you enjoyed your stay at our hotel. Please note that the boat price is 40$ and the VIP service is done by another company , protec. looking forward to hosting you on your next trip.
10/10 Excelente
Rebecca, UK
5 ene. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
fantastic location and friendly staff
I had the best nights sleep in a long time at the swiss spitit hotel
Rebecca
Se hospedó 3 noches en diciembre de 2017
Respuesta de Maama M. Minah , el 7 ene. 2018
Dear Rebecca,
Hope you arrived safely. Thanks for making time to give us a review. we highly appreciate it as we strive to always better our services.
Have a lovely week and we look forward to your next visit.
10/10 Excelente
Alicia
27 nov. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Alicia
Se hospedó 7 noches en noviembre de 2017
Respuesta de Christiana, el 20 dic. 2017
Thanks for taking your time to give us a review.... we highly appreciate reviews, it helps us better our service.
looking forward to your next visit.
8/10 Bueno
Christopher
16 dic. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One of the best in Freetown
Nothing wrong to say about this hotel. The owner of the hotel is so nice, she let us take a shower while we were leaving at midnight and checked out on the morning already.
Possibility to buy tickets for the speed boat to reach the airport.
Perfect hotel, location, food, services.
Christopher
Respuesta de General Manager, el 12 ene. 2017
Thank you for your great comments! It is good to hear that we have such satisfied clients!
8/10 Bueno
Michael
14 nov. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice & clean
The food was good
Michael
Respuesta de General Manager, el 12 ene. 2017
Thank you for your positive remarks!
8/10 Bueno
Neil, Cardiff
29 mar. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Decent place to stay in a difficult city to find good accommodation.
Neil
Respuesta de Christiana, el 18 jun. 2016
Dear Neil.
Thank you for taking the time to share a review following your stay at Swiss Spirit Hotel & Suites Freetown.
We are glad to read that you found our hotel to be decent.
We look forward to welcoming on your next stay in Freetown.
Sincerely,
Christiana.A
Swiss Host
4/10 Malo
fb, geneva, switzerland
26 feb. 2016
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overpriced hotel, that should be rated two-star
The air conditioning did not work, the toilet overflowed, the shower leaked, the WiFi was on and off.
The restaurant was okay, but broke a tooth on a bone in the rice.
Most surprising is that I have never seen so many hotel staff sitting around doing so little work.
fb
Respuesta de Christiana.A Swiss Host, el 4 abr. 2016
Dear Guest,
Thank you for taking the time to share what you experience during your stay with us at Swiss Spirit Hotel & Suites Freetown on Expedia.
During your first day with us, the only report that got to us was the status of the air conditioning in your room which was rectified immediately. We however did not find any report of leakage in the bathroom and overflow toilet. We ensure that our maintenance team are always available to carry out routine check and attend to any case of emergency. But we will investigate further and continue to conduct daily inspection of all the rooms and facilities to ensure they are in excellent condition for our guests comfort.
We appreciate your comment about our restaurant and we are equally surprised to hear you broke a tooth on a bone in the rice, as our Kitchen team always ensure all food preparations are carried with utmost care. We however always aim at delivering the highest quality of service to our guests and this can only be achieved through the feedback of our customers. Following your review, we will ensure that we will investigate and further improve where required.
We hope that we will have the opportunity to welcome you once again at Swiss Spirit Hotel & Suites Freetown and share the improvements with you.
Sincerely,
2/10 Terrible
david, Rockville MD
31 oct. 2015
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Dump
Placed in new bldg which required crossing dark ppl full unsafe road. No working phone in room. No railing on stairwell. Staff wouldn't do anything to help. To top it off their laundry lost a pair of socks. Don't Stay Here
david
Dear David,
Thank you for having taken the time to post a review of your recent stay at Swiss Spirit Hotel & Suites Freetown.
As we advised you upon your arrival at the hotel, there were technical issues in your room. Since the hotel was full, we organized an alternative accommodation for you, just across the road from the hotel to ensure that you are at close proximity to the hotel and that you are able to use the hotel's facilities. It was agreed that you will move back to the main building on the following day. Our team tried to contact you on the day and throughout the next days of your stay with no success.
We would like to also clarify that we always have security available at the hotel and our Front Office team is always available to assist our guests. Your review has obviously been communicated to the management team whereby they will investigate further and endeavor possible improvements.
We look forward to the next opportunity to welcome you at Swiss Spirit Hotel & Suites Freetown so that we can share the improvements with you.
Sincerely,
Christiana.A
Swiss Host
6/10 Aceptable
Cliente verificado
7 jul. 2015
Le gustó: Limpieza y condiciones de la propiedad
Cliente verificado
Respuesta de Christiana, el 18 jun. 2016
Dear Guest,
Thank you for your feedback.
Sincerely,
Christiana.A
Swiss Host
10/10 Excelente
Franklyn, Geneva, Switzerland
30 jul. 2014
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice boutique hotel unique in Freetown
Impressed and thoroughly satisfied with service provided and attention given to details and personal needs of guests. The front desk management and staff were very helpful and polite, and willing to go the extra mile to make me as their guest comfortable and satisfied. I also found the premises well secured and the surroundings safe; guarantied supply of electricity and water; and adequate staff complement to ensure that the hotel remains clean and spotless at all times and that things work well.
Franklyn
Respuesta de Christiana .A Swiss Host., el 3 abr. 2016
Dear Guest,
Thank you writing a review on Expedia following your stay at Swiss Spirit Hotel & Suites Freetown.
We are pleased to read that you found our hotel to be nice and unique in Freetown. We are also glad to hear that you found the hotel to be clean with very good service, well secured and in a safe surrounding.
It is our responsibilities to pay maximum attention to details and personal needs of our guest so as to ensure their satisfaction during their stay with us. We communicated your review to the Front Office team and they were equally glad to hear that they were able to meet your expectations during your stay.
Once again thank you for your review as we look forward to welcoming you in not too distance future.
Sincerely