Good news first. It is beautiful, exactly as represented in the images; clean, modern, well-designed, with ALMOST everything needed for a great stay.
However, in the word "almost" lies much room for improvement. It's as if the system was designed & run by AI. It met all the basic needs & was certainly comfortable but it's as if no one ever stayed there and was aware that humans need and want some "humanity".
As examples, there was no seasoning or condiments, period; not even salt or pepper. (As a matter of fact, the shakers were emptied with their tops sitting next to them.) Some electric sockets worked; some did not; always a mystery. Sometimes 1 plug in a socket worked & the other in the same socket didn't. As example, although the TV turned on, it said "no source" because the socket below it, hooked to the Roku, is not on the same circuit, rather, controlled by a wall switch on the OTHER SIDE of the condo. We discovered this by accident, after calling support. (This could have been easily resolved by having notes in the condo but when I called, I was told, "I should have read the 'digital portfolio." I had. There was nothing about it.)
We were promised a toaster. It wasn't there. Coffee maker had no basket so I had to place the filter carefully inside, to not get grinds everywhere. There were no wastebaskets upstairs. There's a balcony but only 1 chair. (I guess the other person stands?) The only mirror in the entire place was the over the sink in the bathroom. No hot pads to take anything out of the oven. The shower door was hanging tenusously. I was afraid it would fall. No tissues anywhere. Although there was a desk upstairs (nice touch), only 1 very low wattage lamp lighting the entire loft, meaning the desk was useless.
I admit they are all minor problems but because they are minor, they could be easily fixed, allowing the experience to be much better.
Finally, it takes "forever" to get a return call, to the point where it's too late. They seem to care, but judging by their actions, not so much. They have loads of automated emails and texts but when it comes to human communication, not so much. Even a few notes posted around the place would have been really helpful. (I was told they don't do that. Why?)
I do want to commend the local person who heard I was having problems and bought a toaster & coffee maker basket for us. He was fantastic.
We'd probably stay again, because of the view but we'd bring everything from home.