Exterior

Opiniones de Quality Inn

2.5 out of 5
Quality Inn
479 Gordonsville Hwy, Gordonsville, TN

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 144 de 309 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 105 de 309 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 26 de 309 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 309 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 309 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Hugo

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Mal olor en las habitaciones . El aire no funcionaba correctamente . Poca atencion del personal
Se hospedó 1 noche en agosto de 2023
Respuesta de *, el 14 ago. 2023
Thank you for taking the time to let us know about your stay. We do apologize for not meeting your expectations. Please give us another chance if you are in this area.Kind regards

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en agosto de 2019
Respuesta de Monarch D, el 7 sept. 2019
Thank you.

8/10 Bueno

Nick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Drive way entrances need repaving
Se hospedó 1 noche en mayo de 2024
Respuesta de *, el 20 may. 2024
Thanks for the feedback! We hope you remember us on your next visit. Kind Regards

10/10 Excelente

Bill, Belhaven

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff
Se hospedó 1 noche en mayo de 2024
Respuesta de *, el 12 may. 2024
Thanks for the nice compliment of our staff. We look forward to your next visit.Thanks again

10/10 Excelente

Wilma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de *, el 23 abr. 2024
Thanks for taking the time for a 5 out of 5 review. We do appreciate happy guest and hope that you stay with us again soon.

4/10 Malo

Charlotte, Clanton

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
The only reason i didn't give this property a one star for terrible was because the front desk staff was so nice. They get a 5 stars because they moved me to a different room trying to find a suitable place. I had requested a pet room because i have a 4 pound Yorkie that does not use the bathroom inside. The first room we were given reeked of cat urine. I told the lady I'd sleep in my car before staying in that room. She gave us another room which was acceptable. The next morning we found a live bedbug on the bed even though i had checked mattresses the night before, and they looked okay. I took the bedbug to the office, and the lady got the manager on the phone. She offered to refund that night and we could leave. I was booked for 2 nights and i told her there was not another hotel in the area i could go to. This was a very small town. She moved us to a third room for the 2nd night. All this to say, this was a very exasperating stay, and last i checked, i still don't have the refund.
Se hospedó 2 noches en abril de 2024
Respuesta de *, el 23 abr. 2024
Thank you for taking the time to give us a review. Thank you for letting us know that our staff is so nice. We were unable to refund your stay for the first night because of your reservation being paid through a third-party reservation. We do apologize that you felt like your stay was exasperating.

10/10 Excelente

Eglis, Broomfield

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Marcia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient for my trips to Vanderbilt hospital.
Se hospedó 1 noche en abril de 2024
Respuesta de *, el 14 abr. 2024
Thank you so much for your recent stay with us here at the Quality Inn in Gordonsville, Tennessee. We appreciate repeat guest. We look forward to your next visit.

6/10 Aceptable

Connie

Le gustó: Limpieza y servicio y personal
The bathroom needed serious repairs.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

George

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Awesome
Se hospedó 2 noches en febrero de 2024
Respuesta de *, el 29 feb. 2024
Thanks for the Awesome review!We look forward to your next visit.Thanks again

8/10 Bueno

Edward

Overall- very good
Survey wouldn't allow me to rate factors in detail - it erased the prior entry, when I clicked on the next question. Excellent customer service, clean facility My only gripe - need to use whatever technology/equipment is currently available, to keep food warmer/hot, e.g., scrambled eggs (they were cool at just 15 minutes after opening). Thank you.
Se hospedó 2 noches en febrero de 2024
Respuesta de *, el 22 feb. 2024
Thank you for letting us know that we have excellent customer service and clean facility here at the Quality Inn in Gordonsville, Tennessee. I will inform the breakfast attendant of about the egg warmer to insure that our guest have the best experience possible. Thank you for your business. We hope that you keep us in mind for your next visit to Tennessee.

8/10 Bueno

Karen

Le gustó: Servicio y personal
Close to my destination.
Se hospedó 1 noche en diciembre de 2023
Respuesta de *, el 2 feb. 2024
Thank you for your recent stay. We look forward to seeing you in the future.

2/10 Terrible

Daniel

Viaje de negocios
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
We booked a double bed room and when we got there we were told that they only had king bed room and that it was for handicap. I am 6’ 4’. Shower was outdated and kept switching from extreme cold to extreme hot. Just a bad experience all together
Se hospedó 1 noche en diciembre de 2023
Respuesta de *, el 31 dic. 2023
On behalf of our team, we would like to apologize for any inconvenience that you may have experienced during your recent stay. Kind Regards

10/10 Excelente

JAMES

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de *, el 31 dic. 2023
Thanks for the review! We look forward to seeing you in the future.

10/10 Excelente

Cynthia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel
I accidentally booked a hotel with doors that open to the outside but it turned out ok, felt safe enough. There was a bad smell outside on the end of the building where you had to go to get ice, but otherwise everything was good. Staff were friendly and efficient at check-in and check-out. Clean and comfortable for a one-night stay.
Se hospedó 1 noche en noviembre de 2023
Respuesta de *, el 30 nov. 2023
Thanks for the kind words regarding our staff, your safety, and the cleanliness and comfort of your recent stay with us here at the Quality Inn in Gordonsville, Tennessee. I'm not sure what the smell was you experienced but we will definitely check that out.Sincerely

8/10 Bueno

Judith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great
Se hospedó 1 noche en noviembre de 2023
Respuesta de *, el 26 nov. 2023
Thank you so much for your kind words about your recent stay with us here at the Quality Inn, Gordonsville, Tennessee. Please keep us in mind when traveling through Tennessee.Sincerely

10/10 Excelente

Joey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de *, el 13 nov. 2023
Thanks for the review! Hope to see you again in the future!

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Going down hill…at least this room
We’ve stayed in this hotel a dozen or more times in the last year and a half. We got such a run down room this time with a mattress that was horribly used up. It was really disappointing. The manager seemed nice and one I never have seen before but this room was a huge disappointment
Se hospedó 1 noche en noviembre de 2023
Respuesta de *, el 12 nov. 2023
We do apologize that you were not happy with your stay this time. Please give us another chance in the future.Sincerely

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de *, el 24 oct. 2023
Thank you for taking the time to give us a 6 out of 10 review.

8/10 Bueno

Heiko, Ebersburg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
!
Se hospedó 3 noches en octubre de 2023
Respuesta de *, el 18 oct. 2023
Thanks for taking the time for a review. Hope to see you again in the future.

10/10 Excelente

KATELYN

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really good location, near many fast food options and some local. Breakfast was very good, and the room was comfortable and spacious.
Se hospedó 1 noche en octubre de 2023
Respuesta de *, el 16 oct. 2023
Thanks for the review on your recent stay with us here at the Quality Inn in Gordonsville, Tennessee.We value each of our guest and look forward to seeing you again in the future.

10/10 Excelente

Herbert

Se hospedó 1 noche en octubre de 2023
Respuesta de *, el 12 nov. 2023
Thanks for the review!

10/10 Excelente

kevin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
COMFORTABLE BED, ICE COLD A/C, CLEAN, FRIENDLY STAFF
Se hospedó 3 noches en agosto de 2023
Respuesta de *, el 29 ago. 2023
Thank you so much for you great review. We are so happy that you enjoyed your stay here at the Quality Inn in Gordonsville, Tennessee. We look forward to your next visit with us.

2/10 Terrible

William

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible way to conduct business
Refused to let me stay the night even after i booked just because i lived within 50 miles of there. Horrible way to conduct business. If that is how you want to be it should be advertised that way. Will never give them my business again regardless.
Se hospedó 1 noche en agosto de 2023
Respuesta de *, el 22 ago. 2023
Thank you!

6/10 Aceptable

Jennifer

Viaje familiar
The room smelled musty and faint smell of cigarette smoke. The AC took a long time to cook down the room.
Se hospedó 1 noche en agosto de 2023
Respuesta de *, el 21 ago. 2023
We apologize for your recent stay here at this motel. We hope that you give us another chance here in the future.

8/10 Bueno

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Decent
Nice hotel. Did have mold on the bathroom ceiling. Needs exhaust fan replaced
Se hospedó 1 noche en agosto de 2023
Respuesta de *, el 16 ago. 2023
Thank you for your feedback, we will use your information to make each stay for our guest more pleasant. We hope to see you again in the future.kind Regards

10/10 Excelente

Enrique

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de *, el 12 ago. 2023
Thanks for your review.

10/10 Excelente

Charles, KING

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We lived there setting on a hillside and the friendly helpfulness of the lady who checked us in.
Se hospedó 1 noche en agosto de 2023
Respuesta de *, el 9 ago. 2023
Thank you so much for your recent stay. We look forward to your next visit.

8/10 Bueno

Donald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de *, el 9 ago. 2023
Thanks for the review!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Needs a bit of upgrade
We have stayed here many times and the staff is great. The rooms are getting a bit shabby but I know there more expensive rooms are nice!
Se hospedó 1 noche en julio de 2023
Respuesta de *, el 26 jul. 2023
Thank you for taking the time to give us a review and feedback. We enjoy having return customers. We will take your comments into consideration.Kind Regards

10/10 Excelente

Janette

Se hospedó 7 noches en julio de 2023
Respuesta de *, el 12 ago. 2023
Thanks for your review.

4/10 Malo

mindie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mold in all three rooms, staff was accommodating in finding new rooms, but can admin fix the roof or something. Staff was friendly but building needs more improvement
Se hospedó 2 noches en julio de 2023
Respuesta de *, el 18 jul. 2023
Thank you for the kind words about our friendly staff. We will take your review into consideration. We hope to see you again in the future.Sincerely

8/10 Bueno

Vickie

Se hospedó 3 noches en julio de 2023
Respuesta de *, el 9 ago. 2023
Thanks for the review.

10/10 Excelente

Barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This motel is better than most hotels!!
This place was the most amazing motel ever! We've done several cross country trips and have stayed in many, Many, MANY motels. This one was the best one, by far! They are simply in a category by themselves. Everthing is SUPER clean and well-maintained. They don't skimp or cut corners. The continental breakfast has hot items like eggs, sausage and waffles. We would stay here again and again. Thank you for doing everything with love, it really shows and your business stands out among the rest. A+++
Se hospedó 1 noche en julio de 2023
Respuesta de *, el 10 jul. 2023
Thank you so much for the kind words regarding the Quality Inn in Gordonsville, TN! Our team strives to be the best. We look forward to your next visit with us.Thanks again

10/10 Excelente

Tracie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The fridge didn’t work and the air conditioner didn’t work
Se hospedó 3 noches en junio de 2023
Respuesta de *, el 5 jul. 2023
We would like to apologize for any bad experience you may have had during your stay. Thank you for taking the time to let us know. We will share your feedback with our team to make each guest stay more pleasant.We hope you give us another chance in the future.Sincerely

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de *, el 3 jul. 2023
Thnaks for your review! We look forward to your next visit.

2/10 Terrible

Sandra

Viaje en pareja
No le gustó: Condiciones de la propiedad
Like? Nothing. Room smells terrible. Beds are terrible. Moisture in the air. Feet practically stick to carpet. Water smells. No central air (ac/ heat unit on wall). Noisy. Water damage on ceilings. 2 stories and front door of all rooms face outside. No inside rooms. No dining in area. Had to attend a funeral. This was the only hotel in Georgetown or I would not stay here at all... they offer no refund... imagine that. Don't waste your money.
Se hospedó 1 noche en julio de 2023
Respuesta de *, el 2 jul. 2023
Thank you for taking the time to complete a review regarding your recent stay, but our motel isn't in Georgetown. If it was our motel, allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with team to better handle these types of situations differently in the future. Feedback from our guest on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 Aceptable

David

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Just a quick stop for some shuteye. A/C unit was very loud. Drowned out the interstate road noise.
Se hospedó 1 noche en junio de 2023
Respuesta de *, el 26 jun. 2023
Thanks for your feedback!

2/10 Terrible

Eric

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Not a safe place for your family
Had to leave our family reunion just because staff wouldn't keep an eye out for your property. At least 10 cars including my truck had windows busted out and robbed.
Se hospedó 4 noches en junio de 2023
Respuesta de *, el 26 jun. 2023
We value each of our guest. We appreciate your business and your feedback. We do apologize for any bad experience that may have occurred during your stay. We do have surveillance cameras on the premises and our local authorities work hard to protect our city and county.Sincerely

2/10 Terrible

deborah

Se hospedó 1 noche en junio de 2023
Respuesta de *, el 18 jul. 2023
Thank you for taking the time for giving our motel a review. We do apologize for not meeting your expectations.Hopefully, you will give us another try in the future.Kind regards

8/10 Bueno

Vera

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en junio de 2023
Respuesta de *, el 21 jun. 2023
Thank you for taking the time to give a review.We look forward to your next visit,

8/10 Bueno

Ilene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Spacious and comfortable
Leah, at the front desk, was very nice when we first checked in. She gave us a room around the back that smelled musty when we walked in and had two queen beds however we had asked for a king. When we went back to ask her to change our room to a king room her attitude was not quite as friendly! The room was spacious and the bed was very comfortable. It was right off of I-81 so it was very convenient to get to.
Se hospedó 1 noche en junio de 2023
Respuesta de *, el 14 jun. 2023
Thank you for your feedback. When you arrived, you didn't mention the pet until after reading the registration and then decided to tell the front desk about your pet. We only allow pets in certain rooms due to others having pet allergies. She mentioned this was the reason for putting you in the double queen. She wasn't for sure if she was going to be able to accommodate a king when you came back. We do apologize if you felt she wasn't as friendly. We are conveniently located off I-40.

8/10 Bueno

Janice

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not a nice WELCOME
Did not get the welcome feeling I ALWAYS get at this location.
Se hospedó 1 noche en junio de 2023
Respuesta de *, el 14 jun. 2023
Our apologies for not feeling as welcomed as before, we will pass this information along to our employees. We appreciate return visitors and hope you give us another chance on your next trip.

6/10 Aceptable

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice room , but staff needs to work on eggs.
Room was clean. Minor issue was stopper in tub did not work. Also eggs at breakfast did not taste good. Eggs had a metallic taste. Nothing major would stay again , but I suggest changes to egg recipe.
Se hospedó 1 noche en junio de 2023
Respuesta de *, el 5 jun. 2023
Thank you for taking the time to give your feedback. We apologize for not meeting your satisfaction. We will share this information with our employees.

10/10 Excelente

Janice

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place
Great stay as always. I choose this place for thareason. They get 5 stars from me. Staying again in 2 weeks as we head home.❤️❤️
Se hospedó 1 noche en mayo de 2023
Respuesta de *, el 1 jun. 2023
Thanks for the review! We look forward to your visit in a couple of weeks. Enjoy your trip!!

10/10 Excelente

kevin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was fine. Bed was comfortable, location was great, breakfast was good. Would stay again.
Se hospedó 1 noche en mayo de 2023
Respuesta de *, el 29 may. 2023
Thanks for the review. We look forward to your next visit.

10/10 Excelente

Vadim

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de *, el 25 may. 2023
Thanks for the review!We look forward to your next visit!

8/10 Bueno

douglas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de *, el 21 may. 2023
Thanks for the review.We look forward to your next visit.

10/10 Excelente

Stuart E. Lawrence,

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location
Se hospedó 2 noches en mayo de 2023
Respuesta de *, el 16 may. 2023
Thank you for taking the time to give us a review. We value you as a customer and look forward to your next stay.Thanks again!

10/10 Excelente

Richard R

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was very clean and well taken care of and staff very friendly and helpful.
Se hospedó 3 noches en mayo de 2023
Respuesta de *, el 11 may. 2023
Thanks for your review! We appreciate your business and feedback. We look forward to your next stay.