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Opiniones de Best Western Grantville/Hershey

2.5 out of 5
Best Western Grantville/Hershey
450 Station Road, Grantville, PA

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 353 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 305 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 146 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 111 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 85 de 1000 opiniones" "

7.6/10

Limpieza

8.0/10

Servicio y personal

7.2/10

Servicios

7.4/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Danny

Viaje familiar
Le gustó: Servicio y personal
Esta bien es bonito el lugar solo que nesesitan mas limpiesa adentro los cuartos están sucios
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 29 jul. 2022
Hello Danny, Thank you for your valuable opinion regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en julio de 2022
Respuesta de Manager, el 7 jul. 2022
Dear Guest, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Lucila

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Desayuno completo, sofá cama incomodo
La habitación era para 6. El desayuno muy completo. El hotel está cerca de Hersheypark, a unos 15/20 minutos. El Sofá cama muy incomodo, se sentían los resortes del colchón, que además era bien angosto. Mi hijo prefirió dormir con almohadones en el piso. Deberían renovarlos. Lo demás bien.
Se hospedó 2 noches en junio de 2019

10/10 Excelente

Anita

Viaje familiar
The place was very clean and staff was super friendly 😊
Se hospedó 1 noche en mayo de 2024
Respuesta de Zane, el 17 may. 2024
Dear Anita,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that our modern facilities, convenient location, and friendly staff made your visit to Hershey memorable.We hope to have the pleasure of welcoming you back to the Best Western Grantville on your next visit to Hershey. If there's anything else we can do to enhance your experience, please don't hesitate to let us know!Warm regards,Zane

10/10 Excelente

Jennifer

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My family's stay was great. Only downside was the pool. It wasn't as heated as we would have like...very cold. Otherwise it was great staying here.
Se hospedó 2 noches en mayo de 2024
Respuesta de Zane, el 12 may. 2024
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Grantville/Hershey

10/10 Excelente

Danielle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice
Se hospedó 1 noche en mayo de 2024
Respuesta de Zane, el 11 may. 2024
Hi, We really appreciate you taking the time to share your rating with us. We hope to welcome you back soon Thanks, Zane

10/10 Excelente

Kathy, Norristown

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We arrived at the hotel early as we were going to a work function and needed to be there by 2:00. Staff was very accommodating by getting us a room immediately. Room was clean and beds were very comfortable. Breakfast was amazing. So many choices! Will definitely stay at this hotel again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Zane, el 11 may. 2024
Hi Kathy, We are grateful that you took the time out to leave us a great review. We really appreciate you taking the time to share your rating with us. We hope to welcome you soon Thanks, Zane

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Zane, el 11 may. 2024
Hi David, We really appreciate you taking the time to share your rating with us. We hope to welcome you back soon Thanks, Zane

8/10 Bueno

Ella

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place with good breakfast and delicious Italian restaurant close by. Staff were very helpful and accommodating.
Se hospedó 2 noches en mayo de 2024
Respuesta de Zane, el 10 may. 2024
Hi Ella, We are incredibly grateful that you took the time out to leave us a great review. We really appreciate you taking the time to share your rating with us. We hope to welcome you soon Thanks, Zane

10/10 Excelente

ALBA, mamaroneck

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay!!!
Se hospedó 1 noche en mayo de 2024
Respuesta de Zane, el 6 may. 2024
Dear Alba,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ZaneBest Western Grantville/Hershey

8/10 Bueno

Kathleen

Viaje familiar
Le gustó: Condiciones de la propiedad
Very friendly front desk
Se hospedó 1 noche en abril de 2024
Respuesta de Zane, el 1 may. 2024
Dear Kathleen,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ZaneBest Western Grantville/Hershey

10/10 Excelente

krishna

Viaje en grupo, Viaje de negocios, Viaje en pareja, Viaje con mascota, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The facility is meticulously maintained, ensuring a pristine and secure environment. The entire staff consistently demonstrates their commitment to providing exceptional assistance and exhibiting utmost professionalism.
Se hospedó 1 noche en abril de 2024
Respuesta de Zane, el 30 abr. 2024
Dear Krishna,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that our modern facilities, convenient location, and friendly staff made your visit to Hershey memorable. We're especially glad to hear that our team provided excellent service during your check-in.We hope to have the pleasure of welcoming you back to the Best Western Grantville on your next visit to Hershey.If there's anything else we can do to enhance your experience, please don't hesitate to let us know!Warm regards,Zane

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check-in was fast and easy very nice employee.
Se hospedó 1 noche en abril de 2024
Respuesta de Zane, el 30 abr. 2024
Dear William,We are incredibly grateful that you took the time out to leave us a 5-Star review.We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.ThanksZane

10/10 Excelente

Gal, Highland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Zane, el 30 abr. 2024
Dear Gal,We are incredibly grateful that you took the time out to leave us a 5 Star review.We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.ThanksZane

8/10 Bueno

Nisha, Brampton

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a nice stay at best western in Grantville, Hershyes .. would love to come back again in near future..
Se hospedó 2 noches en marzo de 2024
Respuesta de Zane, el 1 abr. 2024
Hey Nisha,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Best Western Grantville/Hershey

10/10 Excelente

Cathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Zane, el 30 abr. 2024
Dear Cathy,We are incredibly grateful that you took the time out to leave us a 10-Star review.We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.ThanksBest Western Grantville Hershey

8/10 Bueno

Chris

Le gustó: Servicio y personal
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Fred

Viaje en grupo
We have stayed here a few times in the past with no problems. Property is being renovated and the cleaning staff is having a hard time keeping up. Renovations could use a little more quality control. Over all not bad for the price.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest services , el 28 feb. 2024
Thank you for taking the time to complete the survey on your recent stay. I would like to apologize on behalf of our entire team that your stay was less than perfect. I have forwarded your comments to the appropriate departments. We hope you will consider staying with us again.Regards, Lisa Kanzler Best Western Grantville/Hershey

6/10 Aceptable

Kyle

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest services, el 28 feb. 2024
Thank you for taking the time to complete the survey on your recent stay. It looks like your stay may have been less than perfect. We hope that you will consider staying with us again. Best Regards, Lisa Kanzler Best Western Grantville/Hershey

8/10 Bueno

Gayle

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest services, el 28 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Lisa Kanzler Sales Best Western Grantville/Hershey

8/10 Bueno

Cheryl

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Grantville Best Western is the best.
Check-in was easy, there were some problems with the room (missing tub stopper, TV didn't work, internet wouldn't connect) but all those were resolved and we didn't have to change rooms. We enjoyed the bed -- it was very comfortable. The hot breakfast was delicious. The pool was functioning too, so we were very pleased with our stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest services, el 17 feb. 2024
Thank you for taking the time to complete the survey on your recent stay. We appreciate your patience with the issues you had encountered with your room. We hope to see you again soon.Thank you, Lisa Kanzler Best Western Sales

10/10 Excelente

Alyssa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I got the king room with the jetted tub. Very relaxing. No issues.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest services, el 17 feb. 2024
Alyssa, Thank you for completing the survey on your recent stay. We are glad to hear you enjoyed the jacuzzi tub. We look forward to seeing you soon. Regards, Lisa Kanzler Sales

10/10 Excelente

Deanna

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Great Stay
Check in and check out super easy. Staff very friendly and accommodating. Breakfast had a very nice selection. Room overall was clean. Only complaint is the jacuzzi tub was extremely filthy. We had to clean it ourselves before using. Also room is right by the highway and very loud.And rooms could use updating. But overall very pleased with our stay.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

don

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
close to casino
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest services, el 28 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Lisa Kanzler Sales Best Western Grantville/Hershey

8/10 Bueno

Anita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Guest services, el 28 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Lisa Kanzler Sales Best Western Grantville/Hershey

10/10 Excelente

VINCE

Se hospedó 1 noche en enero de 2024
Respuesta de Guest services, el 17 ene. 2024
Hello Vince, Thank you for taking the time to complete the survey on your recent stay. It looks like you had an enjoyable stay. We hope to see you again soon. Sincerly, Lisa Kanzler Best Western Sales

10/10 Excelente

Richard Eugene

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was friendly professional made you feel at home breakfast was wonderful the woman making the breakfast was extremely friendly again comfortable would recommend highly to anyone traveling Rome was clean and very well decorated beautiful room nice TV comfortable bed plenty of pillows you couldn't ask much more for what you were paying
Se hospedó 1 noche en enero de 2024
Respuesta de Guest services, el 15 ene. 2024
Thank you for taking the time to complete the survey on your recent stay. We are always happy to hear positive feedback from our guests. We look forward to seeing you again in the future.Sincerely, Lisa Kanzler Best Western Grantville

10/10 Excelente

Laurent

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bedrooms had all necessary and the breakfast was nice too. There are a few restauration options in the area, but not many. Right next to the highway so perfect for a quick stop on a roadtrip.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest services, el 12 ene. 2024
Thank you for taking the time to complete the survey on your recent stay. We look forward to seeing you again. Sincerely, Lisa Kanzler Best Western Sales

10/10 Excelente

Mykhailo

Se hospedó 1 noche en enero de 2024
Respuesta de Guest services, el 15 ene. 2024
Thank you for taking the time to complete the survey on your recent stay with us. It seems you had an enjoyable stay. We look forward to seeing you again in the future. Sincerely, Lisa Kanzler Best Western

10/10 Excelente

Ashish

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest services, el 28 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Lisa Kanzler Sales Best Western Grantville/Hershey

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick convenient overnight stay. Liked the larger room and was right off the interstate.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest services, el 28 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Lisa Kanzler Sales Best Western Grantville/Hershey

10/10 Excelente

Peter, Chapel Hill

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest services, el 28 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Lisa Kanzler Sales Best Western Grantville/Hershey

8/10 Bueno

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything is good except there are no outside lights in the early morning
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Anthony

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ronda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Daniel was super friendly and accommodating, and the bed and pillows were Superb, we both had the Best Sleep ever in a hotel!! We walked to the Waffle House next door for supper, which we lived the convenience of....Our stay was Excellent!! Will stay here again!! Ronda & David Lavers
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Amanda

Viaje familiar con niños
Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Zain
Zain at front desk was great.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hi I loved the hotel, but just be aware that it is on the highway and it can be loud at night
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable rooms and staff was very friendly.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Joshelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

T Diesel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Megan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Randy

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Jarod

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Russell

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and quiet
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Nacim

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good staff
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest services, el 2 dic. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback .We hope you will come back and see us again soon.Thank you, Team Best Western

6/10 Aceptable

Kate E

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was a little on the dated and uncleanly side. The sheets were not changed and we needed to request new sheets. Lights were broken and were unable to be repaired. The jets in the jacuzzi barely worked, it leaked, and the nozzle kept falling off. Breakfast was nothing special. We waited for waffle batter and other than that, not many options were available. The staff was very friendly!
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Edna

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What I enjoyed was the daily breakfast served. The staff was very friendly. What I didn’t like was that the pool was. It warm enough. I also found lime or mold around the rims of pool which I am allergic to. So obviously my skin reacted to it. I had troubles with vending machines but got resolved. I would definitely recommend this place.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest services, el 2 dic. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback .We hope you will come back and see us again soon.Your concerns regarding the pool have be addressed.Thank you, Team Best Western

10/10 Excelente

Trudy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was located in a safe area.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest services, el 2 dic. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback .We hope you will come back and see us again soon.Thank you, Team Best Western