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Opiniones de Hilton Garden Inn Greensboro

3 out of 5
Hilton Garden Inn Greensboro
4307 Big Tree Way, Greensboro, NC

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 334 de 649 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 201 de 649 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 64 de 649 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 35 de 649 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 649 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Conveniente
Nice
Respuesta de Rebecca, el 25 may. 2017
Thank you!

10/10 Excelente

Sherry

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024
Respuesta de Christopher, el 15 may. 2024
Thank you for a perfect rating. We are glad you enjoyed your stay with us and hope to see you again.

10/10 Excelente

GAYLE

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful
Se hospedó 1 noche en abril de 2024
Respuesta de Christopher, el 19 abr. 2024
Thank you! Please stay with us again.

10/10 Excelente

Marissa

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel was easy to get to, clean and pet-friendly. Would stay again
Se hospedó 1 noche en marzo de 2024
Respuesta de Christopher, el 10 abr. 2024
Thank You for leaving a review for us. Hope to see you again soon!

10/10 Excelente

Jason

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location convenient to all my needs
Se hospedó 2 noches en marzo de 2024
Respuesta de Christopher G, el 8 mar. 2024
We are glad you enjoyed your stay and we hope to see you again soon

6/10 Aceptable

Kristin

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Respuesta de Christopher G, el 8 mar. 2024
Thank you for leaving a review. We hope you stay with us again.

6/10 Aceptable

Robert

Viaje familiar
Le gustó: Servicio y personal y servicios
Several hairs in shower…unacceptable. This hotel was more expensive, with smaller shower/bathroom/no fan, and did not include breakfast (big disappointment).
Se hospedó 1 noche en febrero de 2024
Respuesta de Christopher G, el 8 mar. 2024
We apologize for the inconvenience you experienced during your stay. Thank you for taking the time to leave feedback.

10/10 Excelente

Rhona

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The layout of the room was well done. I also appreciated having an individual microwave and mini-frig. The room was spacious and clean. I plan to stay at that hotel every time I visit the Greensboro area.
Se hospedó 1 noche en febrero de 2024
Respuesta de Christopher, el 19 feb. 2024
Thank you for staying with us and Thank you for taking the time to leave a review. We cannot wait till you come back.

10/10 Excelente

Arthur

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Greensboro 45 years later
Se hospedó 2 noches en febrero de 2024
Respuesta de Christopher G, el 7 feb. 2024
Thank you for taking the time to leave a review. Your feedback is important to us.

10/10 Excelente

C

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Christopher G, el 24 ene. 2024
Thank you for taking the time to leave a review. We hope to see you again.

10/10 Excelente

Abubaker

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Christopher, el 18 ene. 2024
We appreciate you taking the time to leave a review!

8/10 Bueno

LaToria, Richlands

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Christopher G, el 8 mar. 2024
Thank you for the review. We hope you choose us to stay again.

10/10 Excelente

Jill

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Place was clean, quiet and comfortable. Staff was friendly and helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Christopher, el 18 ene. 2024
Thank you for the review! We hope to see you again.

10/10 Excelente

brett

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Se hospedó 1 noche en noviembre de 2023
Respuesta de Christopher, el 4 dic. 2023
Hope you visit us again.

6/10 Aceptable

Terrell

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
I have stayed here numerous times with no problem. This particular time our room had ants. The room they move us to had toilet problems (Flushing). Attendant didn’t seem to practically care. Did the minimum I guess.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Christopher, el 4 dic. 2023
I am sorry to hear that. I assure you that next visit will be better.

10/10 Excelente

Elizabeth

Se hospedó 1 noche en noviembre de 2023
Respuesta de Christopher, el 18 ene. 2024
Thank you for taking the time to leave a review!

10/10 Excelente

brett

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Christopher, el 4 dic. 2023
Thank You for your time.

10/10 Excelente

CHARLOTTE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the softness of the beds and pillows. The shower was awesome
Se hospedó 1 noche en noviembre de 2023
Respuesta de Christopher, el 4 dic. 2023
We appreciate you staying with us. Hope to see you again

10/10 Excelente

Tyreece, robbins

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Christopher, el 4 dic. 2023
Thank you for the visit.

10/10 Excelente

Clara

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very clean, friendly and helpful at all times. Will definitely be booking again in the future!
Se hospedó 1 noche en octubre de 2023
Respuesta de Management, el 2 nov. 2023
Thank you for the wonderful review! We look forward to all your future stays with us!

2/10 Terrible

Cesar

Se hospedó 3 noches en octubre de 2023
Respuesta de Christopher, el 4 dic. 2023
What could we do to improve your stay next time?

8/10 Bueno

Emily

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel was great, convenient location for lots of restaurants and fast food. It’s also located right off the highway which was easy to access. The rooms were very clean. The only negative was that I had requested a crib during check in for our one year old baby but we’re told by the front desk they only had 1 and it was in use. I understand they are first come first served but only having 1 seems quite inadequate. Needless to say, my baby nor I got much sleep without her having a crib. The front desk offered extra blankets which I used to make a bed on the floor. It was very frustrating as I’ve never had a hotel not have a crib available and we were unable to travel with a portable crib.
Se hospedó 1 noche en octubre de 2023
Respuesta de Management, el 2 nov. 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our hotel to be in a convenient location with easy access to restaurants and the highway, and that you were pleased with the cleanliness of our rooms. Your kind words are greatly appreciated.We sincerely apologize for the inconvenience you experienced regarding the crib request for your one-year-old baby. We understand how important a comfortable sleeping arrangement is for young children and how crucial a crib can be in ensuring a good night's rest. We deeply regret that we were unable to provide you with a crib due to our limited inventory, and we understand your frustration in this regard.We appreciate your understanding of our "first come, first served" policy, but we agree that having only one crib available can be inadequate, especially during peak demand times. We will certainly review our crib availability and consider adding more to better serve our guests with young children in the future.In the meantime, we are grateful that you made use of the extra blankets offered by our front desk to create a makeshift bed on the floor for your baby. We are always striving to improve our guests' experiences, and your feedback will help us make necessary adjustments to enhance our service.We value your business and hope that this experience does not deter you from choosing our hotel again in the future. If you decide to stay with us again, please do not hesitate to contact us in advance, and we will do our utmost to ensure a more comfortable and enjoyable stay for both you and your baby.Thank you for sharing your concerns, and we look forward to welcoming you back in the future.

10/10 Excelente

Mercedes

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was better than expected
Se hospedó 1 noche en octubre de 2023
Respuesta de Mangaement, el 2 nov. 2023
Thank you! We hope to have you as our guest again soon!

10/10 Excelente

brett

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Angela Tucker Front Desk Supervisor, el 3 oct. 2023
Thank you for your recent stay and your review! Your support is truly valued, and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excelente

Tom

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Angela Tucker Front Desk Supervisor, el 3 oct. 2023
Thank you for your feedback, we strive to provide exceptional service and hope we accomplished that during your stay. We hope to see you again!

10/10 Excelente

Jacqueline

Viaje familiar
Le gustó: Servicios
Good stay . Will go there again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Angela Tucker Front Desk Supervisor, el 6 sept. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

brett

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convent location.
Conveniently located. We have stayed here a number of times when in Greensboro
Se hospedó 1 noche en agosto de 2023
Respuesta de Angela Tucker Front Desk Supervisor, el 22 ago. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bueno

Kendra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall pleasant stay. Obviously hotel had overpriced beverages. But they are still reasonable and great.
Se hospedó 2 noches en agosto de 2023
Respuesta de Angela Tucker Front Desk Supervisor, el 22 ago. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Aceptable

Stephanie

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Charged twice
I had paid for my room through hotels.com and got confirmation of paying. When I got to hotel I was made to pay again. I was told that the charged that I had already paid was just to hold the room. But my bank had already been charged. When I made it known to the front desk clerk the next morning once I looked at by online acct. that I had been charged twice the manager made it seem as if I was lying and that she had to get it straight with hotels.com or I was going to have to call them. Then the manger decided to call expedia to try to get it straight and I was told she would get in contact with me by the end of the day or the next day. I'm waiting for her phone call. Because I refuse to pay twice I will take this further if I have too. This makes me not want to book through hotels.com or stay at that Hilton any more if they can't see on their screen if a patron has already paid or not and makes them pay again and then they have a hard time getting refunded.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
People stuff very nice
Se hospedó 6 noches en julio de 2023
Respuesta de Phany Am , el 18 jul. 2023
Thank you so much for the wonderful review. We are happy to hear that you enjoyed your stay. Please do not hesitate to let us know on your next visit.

6/10 Aceptable

Roger

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Angela Tucker Front Desk Supervisor, el 22 ago. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 2 noches en junio de 2023
Respuesta de Phany Am , el 16 jun. 2023
Thank you for taking the time to respond to our review. We hope you enjoyed your stay. We look forward to welcoming you back in the near future.

8/10 Bueno

Tara, Townsend

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location. Friendly staff. Close to restaurants/some shopping.
Se hospedó 2 noches en junio de 2023
Respuesta de Phany Am , el 16 jun. 2023
Thank you for your great feedback we appreciate the generous rating. We look forward to having visit us in the near future.

8/10 Bueno

Anthony

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The area around the build was well keep.
Se hospedó 2 noches en junio de 2023
Respuesta de Angela Supervisor, el 13 jun. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

Kelli

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en mayo de 2023
Respuesta de Angela Tucker Front Desk Supervisor, el 28 may. 2023
Thank you for taking a moment to share your experience Thank you very much for the wonderful review! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

Lenny

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location with very friendly staff from housekeeping and the front desk. Surprisingly good assortment of wines at the bar as well.
Se hospedó 1 noche en mayo de 2023
Respuesta de Angela Tucker front desk Supervisor, el 7 may. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Aceptable

Marcie

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
My first room had a sewage smell coming from the bathroom. I switched to the second floor which was better
Se hospedó 3 noches en abril de 2023
Respuesta de Angela Tucker font desk supervisor, el 6 may. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Malo

Frances

Viaje de negocios
Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
We were VERY disappointed in this hotel. It was under construction and that was not advertised to us. We paid a VERY high rate and stayed in the older part of the hotel. The bathroom was very dated and neither one of us wanted to shower there. There was rust everywhere in the bathroom. We tried to get a new room but they were booked up. It was so GROSS and not worth the high rate. We would like a refund for our trouble, it was awful.
Se hospedó 2 noches en abril de 2023
Respuesta de Angela Tucker font desk supervisor, el 24 abr. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

8/10 Bueno

DEBORAH Ann

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was welcoming and professional.
Se hospedó 2 noches en marzo de 2023
Respuesta de Angela Tucker font desk supervisor, el 5 abr. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bueno

Brett

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location
Nice place. Good location. Had to endure a bit of construction which made it noisy during the day.
Se hospedó 2 noches en marzo de 2023
Respuesta de angela front desk supervisor, el 20 mar. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Aceptable

LaJuana

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios
Nothing
Se hospedó 2 noches en marzo de 2023
Respuesta de Phany Am , el 14 mar. 2023
thank you for staying with us. I look forward to seeing back again in the near future.

8/10 Bueno

Rosilynn

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2023
Respuesta de angela front desk supervisor, el 3 mar. 2023
Thank You for staying at The Hilton Garden Inn we hope to see you again in the near future.

10/10 Excelente

Robert, North Tazewell

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good Place to stay
Se hospedó 2 noches en febrero de 2023
Respuesta de Phany Am , el 25 feb. 2023
Thank you for the positive review. We look forward to seeing you back in the near future.

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2023
Respuesta de Phany Am , el 14 mar. 2023
we hope you enjoyed your stay. Thank you from our entire team here at Hilton Garden Inn Greensboro

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Phany Am , el 25 feb. 2023
Thank you for staying with us and we are very appreciative for the positive review!

10/10 Excelente

Shawnise

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff and clean hotel
Respuesta de Phany Am , el 16 ene. 2023
Dear Ms. Davis, Thank you for staying us and from the rest of our team here at the Hilton Garden Inn we all appreciated the generous rating. We look forward to welcoming you back in the near future.

10/10 Excelente

SCOTTY

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great experience. They allowed us to check in early and the place was very clean.
Respuesta de Front Desk Supervisor Angela, el 21 dic. 2022
thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Aceptable

LeeAnn

Viaje familiar
Even though the hotel was not full, we received a room facing the highway and it was very very noisy at night with horns and racing engines.
Respuesta de Front Desk Supervisor Angela, el 7 dic. 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

Erin

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great space!
Se hospedó 1 noche en diciembre de 2022
Respuesta de Front Desk Supervisor Angela, el 7 dic. 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Cliente verificado

Viaje en grupo, Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Don’t waste your money
When I went up to te front desk for checking the person working gave me an attitude because I was a minor (I was not checking in I was just waiting for my parents). The towels had stains, the bed sheets smelled dirty, the rooms were musty. We only booked the rooms for one night but we got charged for two nights (We checked in Friday night and checked out Saturday morning at 8). Overall it wasn’t the best hotel and The ambiance was not good and I wouldn’t recommend staying here.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Front Desk Supervisor Angela, el 8 dic. 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.