Detalle exterior

Opiniones de Casa Colonial Isabella

2.5 out of 5
Casa Colonial Isabella
Monserrate 485 e/, Muralla y Teniente Rey, 1er piso, apto 1, Havana, Habana Vieja

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 2 de 4 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 1 de 4 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 0 de 4 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 4 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 4 opiniones" "

9.0/10

Limpieza

8.6/10

Servicio y personal

7.0/10

Servicios

7.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en abril de 2019

4/10 Malo

Fernando, Orlando

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Roberto and Gabriela are nice people. However, the $41 $ 7 breakfast per day were very disappointing, maybe $25 or less was more appropriate. When I chose this place on Expedia, I was looking for honest comments. It seems the honest and negative comments were filtered out. The location was extremely disappointing. As soon I got out the facility, the homeless people were waiting outside (some were sitting by the front door) for daily ration of bread or pan. The location was in very bad area ( looks like a slum area, facility looks 100 years old, exposed electrical wiring, stairs seem to be unsafe), the outside environment stinks. I think I should be refunded at least $ 60 for 3-night stay. I don’t recommend for any future stay. Stay inside the Old Havana, not this slum area. Please publish these comments.
Se hospedó 3 noches en diciembre de 2022
Respuesta de Casa Colonial Isabella, el 16 dic. 2022
My name is Isabella not Gabriela. For us it was a pleasure to have Mr. Fernando in our house for three days, he is a clean, organized and punctual man, but apparently he has personality problems, we had some lovely conversations, such as the culinary culture of his country according to him it was very similar to ours. And he had the detail of giving my youngest daughter some preserves, I thought the gesture was sincere. As a habit, we tell the client upon arrival that we offer breakfast service for 5 (egg of your choice, various tropical fruits, bread, coffee, milk, natural juice and butter) but by preference of Mr. Fernando for his customs he asked for breakfast, rice, eggs, fruits, coffee, milk, and a jug of hot water in the morning and in the afternoon and we added a vegetable dish keeping the same price (five usd). Mr. Fernando did not realize that he was in Cuba, a country that, like many, is going through difficult situations of shortages, which is why queues at various points of sale are normal, such as the aforementioned bakery that is 40 meters from my house and he slanders buyers by saying that they are homeless and expect a daily quota of casserole, and I want to clarify that in Cuba there are no people living on the street, nor casseroles As for my location, it is optimal and very safe, we are on a main road We live in the Historic Center of Havana where the buildings are an average of 80 and more than 100 years old. In front is a Police Station and a Polyclinic, one block from the Buena Vista Social Club, two from the Capitol and a bank, three from the famous Floridita Bar-Restaurant and Bulevar de Obispos, 4 from Central Park, the Gran Teatro from Havana, Hotel Telégrafo, Hotel Manzana and many more places of historical interest that can be corroborated on the map, where you can obviously walk and with the peace of mind and security that nothing will happen to you as it did not happen to Fernando, I do not understand how you can classify my area as a slum. Mr. Fernando, the only filtered comment is the one that you have made with such bad intentions and so incoherent, we have never had a comment like this from any client, our house can be found on other Sites, in addition to Expedia such as Homestay, AIRBNB (where we have 5 stars with the possibility of being a Super Host again from January, since we were closed due to COVID) so many people cannot be wrong, our hostel is maintained in optimal conditions to satisfy the client because we always count on your opinions to improve your stay and our service more and more. If we accept criticism, because we learn from it, as long as it is constructive. Without further ado, we wish Mr. Fernando many blessings and when he returns to Cuba we recommend a Residential municipality like Miramar and Vedado, which are 10 km from the historic center and thus you will not see the buildings ruined with cables on the outside and with more than 100 years.

10/10 Excelente

Fabien

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Merci, merci et merci !
Merci. Merci pour l'accueil et nos échanges. Merci pour le bouillon de légumes qui m'a fait tellement de bien. Bref je ne peux que recommander !
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Martin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect accommodation in Havanna
Roberto and his wonderful wife Isabella are excellent hosts. They were extremely helpful with any problems that arose during the last days of our trip. The accommodation is perfectly located to explore the city center, very clean, breakfast is good, everything perfect. Absolutely recommend!
Se hospedó 2 noches en marzo de 2022