In my opinion, this property still has room for improvement before I could give it the current rating of 9.4 Superb. Upon arrival, we were told by a security guard at the gate that valet would meet us at the front door to park our car and take our bags. However, this did not happen. We found it difficult to locate the reception area for check-in and no one was available to assist us. This lack of assistance continued throughout our stay, as it was unclear how to access amenities such as the spa, pool, fitness center, and sky bar. While the bed was comfortable, the furnishings throughout the property did not seem upscale. Compared to other resorts with similar amenities, this establishment feels overpriced.