Lobby
Ver disponibilidad

Opiniones de Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
422 E 32nd St, Holland, MI

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 129 de 673 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 231 de 673 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 152 de 673 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 111 de 673 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 50 de 673 opiniones" "

7.2/10

Limpieza

7.6/10

Servicio y personal

5.8/10

Servicios

6.6/10

Condiciones de la propiedad

5.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Alberto, Indianapolis In

Viaje de negocios
No le gustó: Limpieza
Durante toda la semana hospedado, nunca sacaron la basura, no cambiaron las toallas y menos limpiar la habitación
Se hospedó 4 noches en marzo de 2024

6/10 Aceptable

Alberto, Indianapolis In

No le gustó: Limpieza
Durante toda la estudia, NO limpiaron la habitación, Nunca sacaron la Basura, Tampoco limpiaron el baño, NADIE entró hacer limpieza de habitación.
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Alexander

Se hospedó 4 noches en marzo de 2024

6/10 Aceptable

Patricia

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad

10/10 Excelente

Sundaravaradhan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The receptionist and he was great to work with.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Beth

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
The beds were very comfortable, but there is some major cleaning that needs to be done.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Artemio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Sheila

Viaje familiar
The ice machine was broken. However, an employee did offer me ice from a bag that had been purchased.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

David

No le gustó: Condiciones de la propiedad
Ok for the price. Told me to call in the morning and ask my questions bc he didn’t deal with that stuff….late checkout?!??
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Austin

Se hospedó 2 noches en marzo de 2024
Respuesta de Allie, el 10 mar. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bueno

Jim

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk was very proactive when I was given a room that hadn't been cleaned yet...I got a new one very fast...the new room was very clean and comfortable...my only concern was that the blackout drapes didn't cover the entire window...so only some semi-view blocking drapes were in place...which led me to believe that anyone could look into my room...management might want to re-evaluate that decision...
Se hospedó 1 noche en enero de 2024
Respuesta de Allie, el 6 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Malo

john

Se hospedó 1 noche en junio de 2023
Respuesta de Allie, el 6 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Aceptable

Kara

Viaje en pareja
No le gustó: Servicios
Our room had an awful smell. Thankfully the window opened because I gagged when we walked in. The carpet in the hallway and on the stairway desperately needed a vacuum. When we checked in the man at the counter wasn’t welcoming at all. He told us due to his computer having issues he didn’t have a king room for us so he put us in a queen. Okay, whatever. But I didn’t appreciate still being charged for a king room. If anything I should have received an additional discount for the inconvenience. Thankfully the bed was clean and comfortable and the man at the desk when we checked out was much friendlier. I’d stay again if I had to but I wish I would have just spent the extra $50 for a better experience.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management, el 9 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Aceptable

Richard, Saginaw

Viaje en grupo
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Staff was nice but the property is run down and not cleaned well at all. The walls were filthy in the room and it smelled moldy. Furniture looks new but it’s inside a rundown old building that’s very poorly cleaned.
Se hospedó 2 noches en octubre de 2023
Respuesta de Allie, el 22 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

David

Le gustó: Limpieza y servicio y personal
The hotel was mostly clean, a bit shabby, but no real issues. Breakfast was fine. I appreciated that they had hot water in the lobby for making tea
Se hospedó 1 noche en octubre de 2023
Respuesta de Allie, el 22 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Tyler

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Upon arrival we had to wait for about 10 minutes for a staff worker to check us in. Then we got to our room to find it was not what we reserved so we talked to the front desk to see if we could switch rooms to what we booked and the room they gave us was not cleaned. They eventually cleaned the room but we were had to wait over an hour from when we arrived.
Se hospedó 1 noche en octubre de 2023
Respuesta de Allie, el 22 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Malo

Amanda

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
We had gotten to hotel a little after check in time and the room had not been cleaned so they moved my husband and I to a room with double beds and the one mattress was stained. The breakfast was horrible. Will not stay there again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Allie, el 25 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

James David

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just do NOT stay here, facilities were FILTHY & POORLY maintained.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Allie, el 25 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Malo

Beth, Clarendon Hills

No le gustó: Condiciones de la propiedad
No elevator. Hallway carpet old and shabby. Noisy. Questionable location.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Allie, el 25 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Malo

Andrew

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The entire property, especially the room, smelled like cigarettes.
Se hospedó 2 noches en agosto de 2023
Respuesta de Allie, el 15 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Malo

Chris

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Pool wasn’t working and from other reviews I gathered that it has been a while. The signed claimed it was for ‘maintenance’ but I don’t think so. Side door of building was not locking indicated by another ‘sorry for the inconvenience’ sign. We found a pair of dentures on the windowsill in our room. Pretty gross. How this was missed by the cleaning staff is an indication of how tired this hotel is. The rate was wicked $$ and that is what motivates me to write my first review of anything ever. Don’t go to this hotel if it’s $225 a night like we paid.
Se hospedó 2 noches en agosto de 2023
Respuesta de Allie, el 15 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Malo

Rachel

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Besides the carpet needing a thorough deep cleaning, the pool area was not in service and we were unaware of this until after we checked in. The staff did not inform us of this, we happened to see the sign on the door to the pool as we walked by.
Se hospedó 2 noches en agosto de 2023
Respuesta de Allie, el 15 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bueno

Louis J

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Liked the Shanghai restaurant across the parking lot.
Se hospedó 2 noches en agosto de 2023
Respuesta de Allie, el 15 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Joseph

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is by far the worst Hotel I've stayed in and I'm 61 . The toilet didn't flush, the bathroom ceiling had multiple repairs and still looked unsafe. The bathroom door had damage and was screwed together with the screws pertruding out the back of door. Cobwebs in the corners, the pool was dirty mold in shower and an attendant that was hard to find if at all. When we checked out nobody was around, so we left keys on the counter. My Wife and I were Very Disappointed with this facility. Whether this is Franchised or not Quality Inn should have more Pride than this. I do have Pictures available if you're interested in seeing them. Disappointed
Se hospedó 2 noches en agosto de 2023
Respuesta de Allie, el 15 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Diane

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Do Not Stay Here
This was the most disgusting hotel I have ever stayed in. So bad that I booked another hotel for my second night and was stuck paying for both. The staff was great but I will never stay at another Quality Inn! The quality was awful!
Se hospedó 2 noches en agosto de 2023
Respuesta de Allie, el 15 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Aceptable

Darlene

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
It hasn't been updated in a very long time. the breakfast was sparce at best. The room was clean thankfully, but for $233.00 a night we expected it to be at least a 2-star rating!
Se hospedó 1 noche en agosto de 2023
Respuesta de Allie, el 15 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bueno

Martha

Se hospedó 1 noche en agosto de 2023
Respuesta de Allie, el 8 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Bueno

Carson

Se hospedó 1 noche en agosto de 2023
Respuesta de Allie, el 15 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Jayme

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We literally checked in and immediately tried to get a refund after we saw our room! It was dirty the carpets felt wet. They said they were unable to give us a refund since we paid in cash so they ended up putting us in a different room which was very slightly better. Tolerable I suppose. We had no choice given the fact they would not refund our money.
Respuesta de Allie, el 8 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Lawrence

Le gustó: Servicio y personal
The Motel is getti g run down. The Breakfast provided was terrible. No fruit, with only bread and a few yougerts.
Se hospedó 1 noche en agosto de 2023
Respuesta de Allie, el 8 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
The floor was sopping wet and the carpet stained. Ceiling was poorly patched. Breakfast was frozen biscuits. No one was present to check us out. Tried calling, but the phone just rang and rang.
Se hospedó 1 noche en julio de 2023
Respuesta de Allie, el 8 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Pamela

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Refund Please!
The hotel was NOT what we expected. We asked for a refund and left as soon as we checked in. The hotel and room smelled like mold, the bathtub was gross and old, the pool was dirty and unsanitary, and the staff was not friendly or helpful.
Se hospedó 1 noche en julio de 2023
Respuesta de Allie, el 8 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bueno

Todd

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were there for just a night but it was over priced.
Se hospedó 1 noche en julio de 2023
Respuesta de Allie, el 8 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Malo

Danielle

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Clean public areas, very poor rooms.
Lobby area very clean. Good breakfast selection. All staff was friendly and polite. Room was not good at all. Old and in bad condition. So humid in the room that the carpet was damp. Smelled terribly musty in room from the humidity. Gnats flying around in room. Bathtub clean but stained. Bed was comfortable though.
Se hospedó 2 noches en julio de 2023
Respuesta de Allie, el 8 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Malo

Christopher

Se hospedó 4 noches en julio de 2023
Respuesta de Allie, el 15 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Malo

Daniel

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel out of a horror film
Ceiling was cracking and pieces about to fall off due to water damage. Scent of mildew was strong. Bloodstains on the bed sheets.
Se hospedó 1 noche en julio de 2023
Respuesta de M, el 26 jul. 2023
thank you for your response your opinion and input are important to us

8/10 Bueno

Johanna

Le gustó: Limpieza y condiciones de la propiedad
Room was decent a little dated but comfortable beds! seemed to have limited staff working. Over all decent
Se hospedó 2 noches en julio de 2023
Respuesta de Mike, el 21 jul. 2023
Thank you for taking time to complete the survey we appreciate your response.

10/10 Excelente

kimberly, belton

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A great place to stay for the price.
Se hospedó 2 noches en julio de 2023
Respuesta de Mike, el 21 jul. 2023
Thank you for your response we appreciate your reply to the survey

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was decent.
Se hospedó 2 noches en julio de 2023
Respuesta de Mike, el 21 jul. 2023
Thank you for your reply and we hope to see you again in the future

10/10 Excelente

Kristen

Se hospedó 1 noche en julio de 2023
Respuesta de Allie, el 8 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Malo

Frank

Viaje familiar
No le gustó: Condiciones de la propiedad
Staff was nice. Breakfast was minimal. No waffle mix left by 8am. Pool was dirty.
Se hospedó 5 noches en julio de 2023
Respuesta de Mike, el 21 jul. 2023
We are grateful for your response and will share it with staff thank you

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza y servicio y personal
Smells like smoke
Se hospedó 1 noche en julio de 2023
Respuesta de Mike, el 15 jul. 2023
thank you for your input we will work on this we appreciate this information

6/10 Aceptable

Nathan

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Staff was very welcoming and helpful. The bed was not good. Seemed low quality and myself and my guest left with sore backs/ necks after a three night stay.
Se hospedó 3 noches en julio de 2023
Respuesta de Mike, el 15 jul. 2023
thank you for your reply we appreciate your taking time to respopnd to the survey

6/10 Aceptable

Lauren

The coffee maker in room was broken, and breakfast was a bit limited.
Se hospedó 2 noches en julio de 2023
Respuesta de Allie, el 13 jul. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Aceptable

Yara Mohammad

No le gustó: Condiciones de la propiedad
old and in bad shape. served its purpose as a place to sleep at night but that's it.
Se hospedó 2 noches en julio de 2023
Respuesta de Allie, el 13 jul. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Roland

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check in agent was wonderful and friendly. Gave us info on the city.
Se hospedó 1 noche en julio de 2023
Respuesta de Allie, el 13 jul. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Malo

Christian

Viaje familiar
No le gustó: Limpieza
Se hospedó 2 noches en julio de 2023
Respuesta de Allie, el 13 jul. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Malo

Crystal

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
In the room. Door jam broken on door, screen destroyed from what looks like break ins. Couldn't open window due to damage. Cob webs on ceiling. Walls literally dirty, cracked and peeling. Carpets filthy. Being was clean except for top cover, hasn't been washed in some time. Was fine for putting over the old 1970 couch. Spacious. Pool was horribly dirty, not been vacuumed in some time. Foamy water around edges. Cement around was broken, chipped and peeling, looks more like a hazard. Did not attempt to use the area. The breakfast area was nice n clean, had good selection. Fresh fruit and coffee was nice. Lobby seamed to be only area taken care of. Staff at reception were great. Polite, and Friendly.
Se hospedó 4 noches en junio de 2023
Respuesta de Allie, el 2 jul. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Lawrence

Se hospedó 1 noche en junio de 2023
Respuesta de Mike, el 21 jul. 2023
thank you for your response we hope to see yo again

4/10 Malo

Russ

No le gustó: Condiciones de la propiedad
Dryer sheets in vent for smell. Ridiculous
Se hospedó 2 noches en junio de 2023
Respuesta de Allie, el 2 jul. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.