4/10 Malo
Cori M.
13 may. 2024
Le gustó: Limpieza
Mixed bag
The stay was good once I got in the room. The room was supposed to be ready at 3 but when I got there at 4:45 and tried to check in at the front desk, the paperwork hadn’t been sent in. I called the property manager and he was difficult to understand and got impatient with me. He said he’d send the paperwork in 5 min. I checked again and still nothing. I then called him back again at least 3x and he didn’t answer. I ended up asking VRBO for help and they finally helped me to contact the host for the paperwork. We finally got the key after 1/2 an hr. When we opened the door to the room it hadn’t been cleaned! We left and I had to call the property manager again. Apparently the housekeeper went home sick. They sent someone to clean the room and it was finally ready at 7:30 pm, 4 1/2 hrs later. Sadly, they blamed the check in problem on the hotel though the 4 hotel workers at the front desk were so helpful! They also blamed the housekeeper for not telling them the room wasn’t clean. In my eyes none of this was my fault though I took the hit. The host refunded me the cleaning fee but I thought I should get more than that for the huge inconvenience.
Cori M.
Se hospedó 2 noches en mayo de 2024