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Opiniones de Baymont by Wyndham Hot Springs On the Lake

2.5 out of 5
Baymont by Wyndham Hot Springs On the Lake
5321 Central Ave, Hot Springs, AR

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 433 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 278 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 126 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 101 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 63 de 1001 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

JD

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Had many problems with our door not shutting, we even switched rooms and still had the same issue. Was very worried anyone could come in and take our stuff once we left.
Se hospedó 1 noche en mayo de 2024
Respuesta de Baymont staff and management , el 15 may. 2024
We apologize for all the inconvenience we had tornadoes hit in this area affected our internet and tv and lock system also.Thank you for your understanding

4/10 Malo

Jared

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
Our room smelled bad. The whole place looked like it was under maintenance. The sign had fallen over. The bar/restaurant wasn’t available. The pool wasn’t ready yet. Water never got hot. Will never come here again.
Se hospedó 2 noches en mayo de 2024
Respuesta de Bay staff and management , el 11 may. 2024
Thank you

10/10 Excelente

Wade

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great
Se hospedó 1 noche en marzo de 2024
Respuesta de Baymont staff and management , el 11 may. 2024
Thank you

8/10 Bueno

Dacia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Baymont staff and management , el 11 may. 2024
Thank you

8/10 Bueno

Lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a convenient location . Beautiful views of Lake Hamilton. The staff was very kind. If you are a coffee drinker though bring your own coffee pot(we went out and bought one) and coffee because their coffee left a lot to be desired.
Se hospedó 3 noches en abril de 2024
Respuesta de Baymont staff and management , el 4 may. 2024
Thank you very much for your support and feedback

8/10 Bueno

Krista

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Baymont staff and management , el 4 may. 2024
Thank you

4/10 Malo

David

No le gustó: Condiciones de la propiedad
Air Cond went out in my room second night A bit uncomfortable
Se hospedó 2 noches en abril de 2024
Respuesta de Baymont staff and management , el 29 abr. 2024
Thank you for your support and feedback

6/10 Aceptable

Sara, Cabot

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
CONS FIRST: Check-in took much longer than expected. The elevator doors were filthy on the inside. There was hair in the shower and on the tub and bathroom floors. The tub/shower drain was clogged, which is super gross for a hotel. The toilet would refill every 10 minutes or so... and it was very loud when it did that; a high-pitched screaming sound. The air conditioner in every room was ridiculously loud. I mean RIDICULOUSLY LOUD. Every time our A/C/ unit kicked on, it woke me up with a jump. And every time either of my neighbor's units turned on, I was aware of it because theirs were so loud as well. The floor felt like it had sand on it. Our screen door was torn all along the bottom, so it was pretty worthless when it came to keeping the bugs out. There was mold growing on the legs of the fabric chair (there was a rolling chair, too). The sheets were either sideways on the bed, or they were the wrong size... they were constantly pulling up and off around the corners. The chairs on the balcony were very uncomfortable. The pool had lots of dead bugs and debris in it. (This won't matter to some: the tv did not have any streaming options - for kids, that's bad.) PROS: The staff were very kind and helpful. The grounds were lovely. The view from our 4th floor room (lake side) was beautiful. The free breakfast was not bad at all. The room was spacious. The sheets and towels were clean. The lights worked. Second time staying here. Will not likely stay there again.
Se hospedó 2 noches en abril de 2024
Respuesta de Baymont staff and management , el 4 may. 2024
Thank you for your detailed review so that give us an opportunity to make it better for others. We appreciate your support

10/10 Excelente

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is on the lake. Beautiful setting. Property was clean and staff very friendly and helpful
Se hospedó 2 noches en abril de 2024
Respuesta de Baymont staff and management , el 27 abr. 2024
Thank you Kimberly.we appreciate your support and feedback.

10/10 Excelente

TINA

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
STAFF WAS VERY NICE AND FRIENDLY.
Se hospedó 2 noches en abril de 2024
Respuesta de Baymont staff and management , el 26 abr. 2024
Thank you very much for your support and feedback

8/10 Bueno

Ricky

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We liked it
Se hospedó 1 noche en abril de 2024
Respuesta de Baymont staff and management , el 24 abr. 2024
Thank you

4/10 Malo

James

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
breakfast lacking
Se hospedó 4 noches en abril de 2024
Respuesta de Baymont staff and management , el 23 abr. 2024
Thank you for your support and feedback

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was located near the activities I was doing and the price was lower than other properties.
Se hospedó 4 noches en abril de 2024
Respuesta de Baymont staff and management , el 19 abr. 2024
Thank you very much and appreciate your support and feedback

8/10 Bueno

Barry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a nice hotel. Room was clean and neat. Bed was comfortable. I'd stay there again. Well worth the price we paid. Nice dining room, good hot breakfast. It has the steepest driveway of any hotel I've ever used, like a ski jump. You wouldn't want to stay there when it snowed overnight. You might be be trapped. Good Mexican restaurant next door. Internet speed was barely adequate. They have two internet options, one open, where you wouldn't want to use your credit card, and another named 1Baymont with password security. They didn't mention the secure 1Baymont connection until I asked. Both were very slow when used in the room on fourth floor, but worked better when I took my laptop to the dining room.
Se hospedó 2 noches en abril de 2024
Respuesta de Baymont staff and management , el 18 abr. 2024
Thank you

8/10 Bueno

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good location, easy access to everything and on beautiful Lake Hamilton. Staff was very nice and helpful. It was quiet, had everything we needed in the room. Breakfast was nice. Really the only negative thing is the bathroom was a bit old and run down. Needs some updating. Tp and kleenex need an upgrade...soooo thin and rough. The room was very clean and neat. Beds were comfortable. Overall a nice place that I would stay at again.
Se hospedó 3 noches en abril de 2024
Respuesta de Baymont staff and management , el 18 abr. 2024
Thank you very much for your support and feedback

6/10 Aceptable

DeVonn

Se hospedó 1 noche en abril de 2024
Respuesta de Baymont staff and management , el 6 may. 2024
Thank you

10/10 Excelente

Ashley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very clean and had the best shower! Very hot water and great water pressure.
Se hospedó 1 noche en abril de 2024
Respuesta de Baymont staff and management , el 14 abr. 2024
Thank you

10/10 Excelente

Debbie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was fine. The bed was soft and comfortable. There was smell every time we opened the door but once in the room you couldn't smell it, it was just at the door opening. Other than that the room and facilities were fine.
Se hospedó 1 noche en abril de 2024
Respuesta de Baymont staff and management , el 14 abr. 2024
Thank you

10/10 Excelente

Mark, Hiawatha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The fresh decor, friendly staff and beautiful view made our stay very enjoyable and relaxing. The breakfast was delicious as well!!
Se hospedó 2 noches en abril de 2024
Respuesta de Baymont staff and management , el 14 abr. 2024
We appreciate your support and feedback

10/10 Excelente

warren

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
they up- grated our room from 1st floor facing parking lot to 2nd floor balcony looking over the lake, We have ben married 64 yrs. GOOD PR
Se hospedó 2 noches en abril de 2024
Respuesta de Baymont staff and management , el 14 abr. 2024
Thank you

4/10 Malo

Beth

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Check in took forever. One staff checked in 5 people in the time it took the young lady to check us in.
Se hospedó 1 noche en abril de 2024
Respuesta de Baymont staff and management , el 13 abr. 2024
We apologize for wait but thank you for waiting and your feedback

10/10 Excelente

Kathryn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very hospitable during the eclipse!
Se hospedó 3 noches en abril de 2024
Respuesta de Baymont staff and management , el 13 abr. 2024
Thank you

10/10 Excelente

JOSEPH

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the back patio area to sit, eat, and look over Lake Hamilton!
Se hospedó 1 noche en abril de 2024
Respuesta de Baymont staff and management , el 11 abr. 2024
Thank you

8/10 Bueno

Jennifer L.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
At the time we were there (April 2024), the restaurant was closed. The previous operator had pulled out and a new one hadn’t taken over yet. But it was a great place to watch the eclipse from. The hotel had plenty of glasses for people. We set up camp at one of the tables on the pool deck, others set up lawn chairs. It was quite the party.
Se hospedó 3 noches en abril de 2024
Respuesta de Baymont staff and management , el 11 abr. 2024
We appreciate your feedback and we are working to get new license to operate thank you

6/10 Aceptable

Michael

Viaje en pareja
No le gustó: Servicios
It seemed like they are part ways through a redo. There was an issue with the alcohol permit, so the restaurant was closed. The breakfast was ok but not great. The coffee was not very good. I understand the rooms were so expensive because we were there during the eclipse but I still don't think it was worth the price we paid.
Se hospedó 3 noches en abril de 2024
Respuesta de Baymont staff and management , el 11 abr. 2024
Thank you

8/10 Bueno

Denise

Le gustó: Condiciones de la propiedad
Very disappointed this advertisement was a bar and they did not have a bar and it was not all that clean. The kitchen was area was terrible and my room was dusty. I would not recommend the advertisement is incorrect and I would appreciate
Se hospedó 1 noche en abril de 2024
Respuesta de Baymont staff and management , el 10 abr. 2024
We appreciate your support and feedback. People who was operating went out of business we are working to open up but waiting till ABC approve us.

6/10 Aceptable

Anastasiya

Viaje familiar
Le gustó: Servicio y personal
We were hoping to get a room with a view of the lake but nope, we got a view of the parking lot instead. The lobby and breakfast area were remodeled nicely, but the rest of the hotel - not so much. It was okay overall. Comfortable beds. Nothing really to complain about except the price. Too much for this hotel
Se hospedó 2 noches en abril de 2024
Respuesta de Baymont staff and management , el 10 abr. 2024
Thank you for your feedback also our rate is higher during special events. We thank you.

2/10 Terrible

Jodie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Baymont staff and management , el 9 abr. 2024
We extremely sorry for all inconvenience we may have cause you

8/10 Bueno

Yulonda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Baymont staff and management , el 9 abr. 2024
Thank you

10/10 Excelente

Maria Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great!
Se hospedó 1 noche en abril de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you

10/10 Excelente

Keith

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location by the lake, nice, clean, well-maintained, free breakfast and with comfortable beds
Se hospedó 1 noche en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you for staying with us on the lake

2/10 Terrible

Lumound

Viaje de negocios, Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
alot construction going on and very dusty and noisy
Se hospedó 1 noche en abril de 2024
Respuesta de Baymont management and ataff, el 3 abr. 2024
We are extremely sorry they were redoing highway while you were visiting for 4 days. We were trying to make sure roads are smooth before you come but sorry you were little early

8/10 Bueno

James

Le gustó: Condiciones de la propiedad
Nice location and views was amazing!
Se hospedó 2 noches en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you

6/10 Aceptable

Jim

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you

8/10 Bueno

Tina

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was good
Se hospedó 2 noches en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
thank you

4/10 Malo

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
**Expedia requested I remove all dollar amounts hence the _ _ _. Expedia did not warn of a _ _ _ damage fee deposit. As we all know the deposits get charged to your debit card immediately and not refunded for 3-4 days. The Baymont charged a deposit of DOUBLE WHAT THEY QUOTED at checkin. INSTEAD of the _ _ _….…upon asking staff the next morning about the DOUBLED charge to my card for the deposit. she told me “we only charged quoted amount, we have no say over how your financial institution charges you”. WTH?!?! SOMEHOW the Baymont charged my debit card DOUBLE, it does not charge itself, does it?!?!? Oh well, we shall not stay at another Baymont.
Se hospedó 1 noche en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you for your feedback so we can improve.

10/10 Excelente

Matthew Peter

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property. Would recommend to others.
Se hospedó 1 noche en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you

10/10 Excelente

Pam

Viaje en pareja
Le gustó: Condiciones de la propiedad
Nice property!
Se hospedó 2 noches en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
THANK YOU

6/10 Aceptable

Lori

It was fine for the price. Not sure I would stay again. The breakfast was lacking.
Se hospedó 3 noches en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
THANK YOU

10/10 Excelente

Bill

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Needs update but was fantastic location and help was great
Se hospedó 4 noches en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
THANK YOU

10/10 Excelente

Nancy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful views and away from the hustle and bustle of the more trafficked areas of downtown.
Se hospedó 2 noches en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you

4/10 Malo

Pamela

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The drive way entrance was NOT IDENTIFIED ENOUGH BY A SIGN
Se hospedó 1 noche en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you

6/10 Aceptable

Alicia

Viaje familiar con niños
No le gustó: Limpieza
Sheets and bathroom were not cleaned thoroughly
Se hospedó 2 noches en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you

8/10 Bueno

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice setting by the lake.
Se hospedó 1 noche en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you

4/10 Malo

Pamela

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
I had high hopes for this hotel because it was in a nice area but that was the only thing nice about it. Our tub/shower was dirty. The restrooms in the lobby were out of order along with other places in the hotel. I had chose this hotel because they were supposed to have a laundry room available, they did not. It was supposed to be smoke free, it was not. It was a terrible experience all around.
Se hospedó 1 noche en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you for your feedback we appreciate so we can improve

2/10 Terrible

Cory

Se hospedó 1 noche en marzo de 2024
Respuesta de Baymont staff and management , el 14 abr. 2024
Thank you for your support and feedback so we can improve

6/10 Aceptable

Cynthia

Viaje familiar
It was ok just needs some maintenance but it was fine.
Se hospedó 2 noches en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you

8/10 Bueno

Theresa

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Pro:Clean, good breakfast, comfy beds Con: Had to wait 20 minutes for staff to show up at desk
Se hospedó 2 noches en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
thank you

10/10 Excelente

Terry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked that the service was good, nice view of the lake and very clean and comfortable.
Se hospedó 2 noches en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you

10/10 Excelente

Douglas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
We had a lake view room ,and the morning sunrise on the lake was so beautiful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Baymont staff and management, el 9 abr. 2024
Thank you