Habitación Deluxe, 2 camas matrimoniales, con acceso para personas discapacitadas, para no fumadores | Wifi gratis, ropa de cama y despertador
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Opiniones de Motel 6 Houston, TX - Brookhollow

2 out of 5
Motel 6 Houston, TX - Brookhollow
5555 W 34th St, Houston, TX

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 47 de 178 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 39 de 178 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 178 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 19 de 178 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 41 de 178 opiniones" "

6.6/10

Limpieza

6.8/10

Servicio y personal

6.6/10

Servicios

6.6/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Norman

Se hospedó 1 noche en marzo de 2023

4/10 Malo

Alicia T

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Al llegar a la habitación estaba una peeaona de mantenimiento terminando un trabajo en la habitación. Tuve que esperar unos 15 minutos fuera de la habitación
Se hospedó 1 noche en abril de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2019

10/10 Excelente

MARCO AURELIO HERNANDEZ, MEXICO DF

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
MUY BUEN FUNCIONAMIENTO
AGRADABLE JUNTO CON EL RESTAURANTE DENNYS

10/10 Excelente

Raymundo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Torrian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Its always a great experience.
Se hospedó 1 noche en febrero de 2024
Respuesta de Brand Experience Team, el 7 may. 2024
Hi Torrian,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 Excelente

avery

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Updated bathrooms are nice
Se hospedó 2 noches en marzo de 2024
Respuesta de Brand Experience Team, el 27 mar. 2024
Hi Avery,Thank you for the perfect rating!Lilith#Team6

8/10 Bueno

Orlando

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nosy neighbor
Se hospedó 3 noches en febrero de 2024
Respuesta de Nancy Y., el 6 mar. 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

ReCina

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bugs, rust, faulty plugs and sockets and mold are just insult to injury in comparison to staff attitudes toward guests and lack of knowledge or just on rendering customer service
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Fidel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fast check-in, large and clean room. Quiet convenient location.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Brand Experience Team, el 21 nov. 2023
Hi FidelThanks for your review, we really appreciate the support. Lilith#Team6

2/10 Terrible

Ruby

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bates Hotel
Old - roaches - locked down like it's a prison. Has elevators but good luck getting to them. I'm simi-handicapped - it was awful. I didn't expect much and that's exactly what I got.
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Great staff
When we first arrived we were put in a horrible room with roaches and the door kicked in. The bathroom was disgusting and we did not feel safe at all. The next morning we requested another room and it was way better overall. It was more clean and the bathroom was clean. The only concern we had for the rest of the stay was there was very , and I mean very low water pressure. The staff are very nice here , so no complaints on the service. There was plenty of parking as well. Honestly if the water pressure was good in the new room I would have given 4 stars , because it was not a bad stay. Side story : My dogs literally got out of their kennel while we went to grab food for dinner. My oldest dog managed to open the door and got out into the parking lot ( Crazy , I know)! The staff called me to let me know about a wonderful couple who were helping to get them back in side. They were all so nice , when I was hysterical and embarrassed!
Se hospedó 6 noches en octubre de 2023
Respuesta de Brand Experience Team, el 15 nov. 2023
Hi Traveler,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excelente

Mirella

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cool
Respuesta de Brand Experience Team, el 1 nov. 2023
Hi Mirella,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Farrah

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No amenities, no coffee available, i didn't have any shampoo in the room and the two staff at the front were unprofessional and don't take pride in customer service
Se hospedó 1 noche en octubre de 2023
Respuesta de Nancy Y., el 18 oct. 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Bueno

Steve

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked that there was a Dennys across the parking lot.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Brand Experience Team, el 10 oct. 2023
Hi Steve,Thank you for positively rating your stay!!Lilith#Team6

10/10 Excelente

Leander

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and quiet
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brand Experience Team, el 13 sept. 2023
Hi Leander,Thank you for the amazing rating!! Maz K.#Team6

8/10 Bueno

Guadalupe Gonzalez

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was spacious and clean
Se hospedó 1 noche en mayo de 2023

4/10 Malo

Ronald, Austin

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
There was no work table and chair in the room. I had to push the coffee table and couch across the room to be next to the outlets for the work space. Was put on the third floor when the hotel had rooms on the first floor. At age 66, stairs at night can be rough.
Se hospedó 2 noches en marzo de 2023
Respuesta de Nancy Y., el 22 mar. 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excelente

Raul O., Laredo

Le gustó: Servicio y personal
Great, fast registration!
Se hospedó 1 noche en marzo de 2023
Respuesta de Nancy Y., el 22 mar. 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Aceptable

Mary

Le gustó: Servicio y personal
No le gustó: Limpieza
No Public Rest Rooms in Business Office for Travelers who have come a long way.
Se hospedó 1 noche en marzo de 2023
Respuesta de Nancy Y., el 22 mar. 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Bueno

Jose

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good price and well kept up property and rooms.
Se hospedó 1 noche en enero de 2023
Respuesta de Brand Experience Team, el 27 ene. 2023
Hi Jose,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

4/10 Malo

Magdalena

Se hospedó 2 noches en enero de 2023
Respuesta de Brand Experience Team, el 27 ene. 2023
Hi Magdalena,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

6/10 Aceptable

Destiny

Viaje familiar con niños
Le gustó: Servicio y personal
The property was ok
Se hospedó 1 noche en noviembre de 2022
Respuesta de Brand Experience Team, el 27 ene. 2023
Hi Destiny,Thank you for positively rating your stay!Lilith#Team6

10/10 Excelente

Georgeann

Se hospedó 1 noche en octubre de 2022
Respuesta de Brand Experience Team, el 15 nov. 2022
Hi Georgeann,Thank you for the perfect rating!!Maz K.#Team6

2/10 Terrible

Amalia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de Brand Experience Team, el 7 sept. 2022
Hi Amalia,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

Rubin

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Roaches. Big old, micro baby, dead…roaches. Told manager, who argued that it wasn’t, offered a second room that we both inspected and found another roach in that room. He didn’t offer compensation just a horrible unaccountable attitude. While standing there another guest made said they found roaches in their room…he was given another room too. It would seem the whole place is infested with roaches, but the indifference toward this horrendous issue from the management is the bigger problem.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Brand Experience Team, el 7 sept. 2022
Hi Rubin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Bueno

Corbin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Motel 6 Brook hollow
It was pretty good other than the TV in this room didn't have all the channels that other rooms on property have.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Brand Experience Team, el 7 sept. 2022
Hi Corbin,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

6/10 Aceptable

Ruby

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Staff was kinda rude and wasn’t welcoming. Left me standing at the window for forever and just took my DL.
Se hospedó 1 noche en agosto de 2022
Respuesta de Brand Experience Team, el 7 sept. 2022
Hi Ruby,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

2/10 Terrible

Brett

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cockroach motel 6
Ac was broken and made noise place was infested with 1000s of cockroaches. We called and complained they did nothing about it. They didn’t even move us. They replaced the ac and 1000s of cockroaches spilled onto the floor. They were in our bed and our luggage. I made a complaint with motel 6 and attempted to mitigate with the hotel who just hung up on me. I need a full refund. PleAse call me at 928-515-9522
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Charissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location and price
Se hospedó 2 noches en julio de 2022
Respuesta de Brand Experience Team, el 18 jul. 2022
Hi Charissa, We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Maz K. #Team6

10/10 Excelente

Wesley

Se hospedó 1 noche en mayo de 2022

2/10 Terrible

Dennis

No le gustó: Limpieza, servicio y personal, servicios
They had no water and had to book elsewhere
Se hospedó 1 noche en junio de 2022
Respuesta de Brand Experience Team, el 18 jul. 2022
Hi Dennis, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

2/10 Terrible

Renee

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DONT STAY HERE.!
The check in attendant was SO RUDE! I have bad knees and tried expressing that before they gave a room and the attendant said it’s too late go fix it online if you have a problem or pay $50 for another room. Bed sheet was filthy
Se hospedó 1 noche en mayo de 2022
Respuesta de Brand Experience Team, el 18 jul. 2022
Hi Renee, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excelente

Shiegko

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2022
Respuesta de Nancy Y., el 9 jun. 2022
Thank you for the perfect rating!! Nancy Y. #Team6

10/10 Excelente

Fernando

Se hospedó 3 noches en mayo de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ok for one short night
Fast check in. Typical accommodations for Motel 6. Sheets and towels were clean, but there were a few holes in the sheets. The pillows were comfortable. I saw a couple of bugs in the room. We weren’t staying long, so we let it be. They have security on site which is nice, except he stayed in his vehicle watching shows instead of walking around securing the place.
Se hospedó 1 noche en abril de 2022
Respuesta de Brand Experience Team, el 16 may. 2022
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Lilith #Team6

2/10 Terrible

Betty

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nasty place
Se hospedó 1 noche en abril de 2022
Respuesta de Brand Experience Team, el 16 may. 2022
Hi Betty, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Bueno

Latrice

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved that security monitored the property.
Se hospedó 2 noches en abril de 2022
Respuesta de Brand Experience Team, el 16 may. 2022
Hi Latrice, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

10/10 Excelente

victor

Se hospedó 1 noche en abril de 2022
Respuesta de Brand Experience Team, el 18 jul. 2022
Hi Victor, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

2/10 Terrible

Anil

Viaje en grupo, Viaje familiar con niños
No le gustó: Servicio y personal y condiciones de la propiedad
I was booking non smoking room but there is a smell of cigarettes
Se hospedó 1 noche en marzo de 2022
Respuesta de Brand Experience Team, el 16 may. 2022
Hi Anil, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Malo

Victoria

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Dirty room with lots of dust. (Friendly advisor to the hotel Manager to have the housekeepers dust the lights) There were cobwebs and black think dust on all room lights. Also, the air conditioner was extremely noisy and we had to close it at night time and be cold in order to sleep. Another disappointing thing was that the only amenity that was given to us was 2 soap bars. (No shampoo, body wash or conditioner) I believe these are necessary amenities for a motel to provide. And we found towels with hair on them. The microwave was broken and they changed it for us the next day after 2 calls. Cleaning and customer service can improve.
Se hospedó 2 noches en marzo de 2022
Respuesta de Brand Experience Team, el 16 may. 2022
Hi Victoria, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon. Lilith #Team6

8/10 Bueno

April

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vending machine didnt work dont have coffee I had to wait on a room to get cleaned
Se hospedó 1 noche en marzo de 2022
Respuesta de Brand Experience Team, el 16 may. 2022
Hi April, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 Bueno

david

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Roaches
Room was fine until I started seeing roaches crawling around on the floor,totally discusting.Bed was comfortable.Overall not bad for the pricr
Se hospedó 1 noche en febrero de 2022
Respuesta de Brand Experience Team, el 17 mar. 2022
Hi David, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Maz K. #Team6

2/10 Terrible

Francine

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not a good motel.
The layout of the motel was very nice and mayched the pictures exactly. Had a cute little kitchen and sofa like a studio. But smelled in there, felt like it wasnt clean like it ahould have been. There was roaches which was the worst. Even though it was very convient to where the show we were going to and was close by. For the same price we normally have gotten really good but gave this one a try.
Se hospedó 1 noche en febrero de 2022
Respuesta de Brand Experience Team, el 17 mar. 2022
Hi Francine, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6

10/10 Excelente

Kabrina

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Best Hotels
This place is so wonderful LOVE THEIR SERVICES 5 🌟🌟🌟🌟🌟
Se hospedó 1 noche en enero de 2022
Respuesta de Brand Experience Team, el 17 mar. 2022
Hi Kabrina, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

2/10 Terrible

Annie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Run away now
People were fighting and they were trying to set us up to get robbed
Se hospedó 2 noches en diciembre de 2021
Respuesta de Brand Experience Team, el 17 mar. 2022
Hi Annie, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

10/10 Excelente

April

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Flor

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Receptionist was nice and room was very clean and had enough towels. Pretty decent rooms. A lot of nearby places to eat and shop. Great experience
Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Jamond

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2021
Respuesta de Nancy Y., el 9 sept. 2021
Thank you for positively rating your stay!! Nancy Y. #Team6

8/10 Bueno

bobby

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The hotel was free of bed bugs but there were a plenty of roaches everywhere, I've grown to get use to the hotels in Houston being that way because of the high traffic in and out of the hotels. There's alot of drug dealings going on everyday
Se hospedó 1 noche en agosto de 2021
Respuesta de Nancy Y., el 9 sept. 2021
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Nancy Y. #Team6