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Opiniones de Candlewood Suites Indianapolis Airport, an IHG Hotel

2.5 out of 5
Candlewood Suites Indianapolis Airport, an IHG Hotel
5250 W Bradbury Ave, Indianapolis, IN

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 220 de 551 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 160 de 551 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 69 de 551 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 46 de 551 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 56 de 551 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

6.6/10

Servicios

7.8/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Jesus

No le gustó: Servicio y personal
When I arrived the elevator was out and I was told
Se hospedó 4 noches en enero de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2018
Respuesta de Karen, el 30 oct. 2018
We appreciate the great feedback!

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de Karen, el 29 may. 2018
Thank you for the wonderful feedback Carlos. We look forward to your return.

4/10 Malo

wendy

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
lobby, hallway, and check in area not the cleanest.
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Shannon

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Yousef

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Found bed bug in my first room, staff reacted quickly and professionally to locate me in a new room. Second room had an old pair of socks left in one of the bathroom drawers that created a very strong nasty odor. One of my washroom towels had a red stain on it, I'm not too sure what the stain was from. Similar stains were found on the curtains. Throughout this all, I would like to mention that the staff was always friendly, helpful and accomodating.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Mike

Se hospedó 1 noche en febrero de 2024

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Condiciones de la propiedad
Shower needs repair
The shower didn’t work, nothing to but in the cupboard, no one at desk at night.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Brenda

Se hospedó 1 noche en febrero de 2024

2/10 Terrible

VICKI

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Worst stay I've ever had
Deadbolt didnt work , no hot water for shower next day, shower rod falling off wall along with toilet seat wouldn't stay on toilet. No snacks or drinks to buy when u got there it was empty. Won't stay there again, Guy behind desk was very nice when we checked in..
Se hospedó 1 noche en enero de 2024

4/10 Malo

Amanda

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Hate to leave a review like this because the staff was extremely friendly…however, the pictures are extremely deceiving. The hotel was in poor, run down condition. We never took our shoes off in the room unless we were sleeping. The carpet had several dark stains throughout, the smell was very musty with a lot of smoke smell too. The shower faucet wouldn’t turn to the shower head. The pull out couch had rust stains. There were no extra linens for the pull out couch. Half of the kitchen items were missing. Just an overall poor condition for the room. The staff was super friendly and was trying really hard.
Se hospedó 2 noches en enero de 2024

4/10 Malo

Naoya

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
空港から10分と少し離れたお安いホテル
寒波の影響なのか分からないがお湯が使えずシャワーも冷たい水。水の販売も売り切れており、ホテル内で調達出来ず
Se hospedó 1 noche en enero de 2024

4/10 Malo

Meggan

Save your money & lodge elsewhere
Not very clean! Microwave didn’t work, the shower head vibrated so violently that the sound was annoying. One remote for 2 tvs, however the second day we came back from cheer comp, the bedroom tv was on! 🤔 Additional linens for the pull out sofa wasn’t available in the room or at all. Key cards wouldn’t work the exterior doors but functioned properly for our room. Couldn’t adjust the thermostat for heat, it was stuck on “d5”. The only positives from this hotel was the friendly older gentleman that checked us in. The location was 10ish minutes from the convention center.
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Meridith

Viaje familiar
No le gustó: Servicio y personal
Don’t Do It!!!!!
We booked our trip a month before our trip and after a 5 hour drive we were told they were overbooked. Not compensation just I’m sorry! I NEVER revived any text, call or email from the hotel or hotels.com. Did I mention there was a cheer competition going on and finding a new place was hell
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Tayia

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Hotel was very clean! We just had no hot water in our room. Front desk didn’t act like they knew what they were doing. Every time we called it was a different answer. Came up here for my daughter to get tests ran at Riley and couldn’t even give her a bath before we went, so her night routine was down the drain. Wouldn’t change us rooms (we had a two night stay) the housekeepers were the best employees.
Se hospedó 2 noches en enero de 2024

4/10 Malo

Joshua

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Not great
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Linda

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Convenient for what we were doing. Very quiet. We had to go ask for coffee mugs and coffee. Didn't have drinking glasses in our room, had to go ask for some.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

George

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

4/10 Malo

Casey

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Don't Stay Here
This was for a family trip for an early flight out of IND. If you want a relaxing shower, don't stay here. The water took 10-15mins to warm up then it was pelting me so hard with a non-adjustable shower head, I had to get out without washing myself. My son couldn't even shower at all. The shower head was loud and vibrating, I thought it would fly out of the wall. The bathtub itself was dirty with hair and chipped paint and the towels were stained yellow. My duvet was dirty and stained along with stains on the carpet throughout the hotel. I would never stay at this location again. The good things? Spacious with a large closet and kitchen and it was extremely quiet considering it is near the interstates and the airport.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Patricia

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Filthy
Service desk person was super friendly. However, I left immediately after seeing the room. The place was filthy. Sheets on the bed were stained, carpet was disgusting. I left and went to another hotel.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Jared

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Margaret

Viaje familiar
No le gustó: Servicios
Room tv was broken and front desk did nothing about and didn’t offer to move their room or anything …so my husband and son had to fix it in their own.
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Stacie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We did not stay at this property. Our first room we were assigned was not cleaned, towels in the bathroom on the floor, garbage everywhere. They checked us into a second room and it was very dirty. The bathtub was so so dirty. We ended up checking out and finding a new place to stay.
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Renee

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM, el 4 dic. 2023
Thank you for your recent response.

10/10 Excelente

Homero

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de AGM, el 4 dic. 2023
Thank you for your recent response.

10/10 Excelente

Aidyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM, el 4 dic. 2023
Thank you for your recent response.

2/10 Terrible

Antwane

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bad experience of a Marriott hotel ever.
First got in to check in took a while because no one was at the front desk. After getting checked in and into my 1st room the toilet seat was broke and smoke detectors were beeping constantly. Bedroom sheets were soiled with it seem like body fluids. Next room they moved us in telephone was not working and smoke detectors were beeping in that room as well. We disable the smoke detector and put it in the closet to get some sleep. Hotel itself need some updates and cleaning.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Emily

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our room was great. Super clean and always smelled great. Even thru out the hotel. Shay was great! There was also a gentleman that was kind enough to show us how the luggage cart was used. Plus he was funny. Over all great time, thank you so much!
Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Alex

Se hospedó 1 noche en octubre de 2023
Respuesta de AGM, el 4 dic. 2023
Thank you for your response.

2/10 Terrible

David

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cold shower, towels have fecal matter attached, no ice machine, no laundry, crime in the parking lot, not safe for children
Se hospedó 8 noches en octubre de 2023

10/10 Excelente

GLORIA G

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stay 2 nights, three days! Breakfast delicious, convenient and really organized and clean! We like the room, the clean up etc. Staff really nice and easy to talk, humble and readiness to help! We like that they have orden at the swimming pool and whirlpool area!!
Se hospedó 2 noches en octubre de 2023

4/10 Malo

Teresa

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Clarence

Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
I didn't like the policy 😕 not able to check in before 3 pm. We came around 10 am and have to wait until 3 pm
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was surprised hand soap was not provided. Perhaps overlooked when the room was cleaned...
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Ray Lee

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Amenities area not stocked....TV dud not work...no signal....A/C froze up literally....had to shut it off to unthaw...refrigerator waa extremely noisy all night....room seemed unkempt. Would not choose Candlewood again
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Printess

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel clean conveniently close to its downtown area lots of amenities
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

MICHELE, Chicago

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms and hotel need major updates. None of the outlets in the room worked. There was no option to move to another room.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Karrell

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Paul

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean and fresh. Everything was as expected. I had an issue with the TVremote but worked around it.
Se hospedó 3 noches en septiembre de 2023

2/10 Terrible

Anna

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked a room for 3 night 5 days In advance and when I arrived to hotel I was told that there was no availability. This was very inconvenient leaving me to look for lodging at the last minute.
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

douglas

Viaje en pareja, Viaje familiar
Le gustó: Servicios
Very clean compared to other facilities we have stayed at last two years. Will be going back.
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Nicholas

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Agron

Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Water is over priced at $3 for 16oz no name brand bottle, at least according to the older overnight guy considering the name brand icedcyea was only $2...very suspect...But overall, everything else was kewl especially "Kat" at the front desk, awesome and nice to me the entire stay.
Se hospedó 5 noches en agosto de 2023

2/10 Terrible

Chase

Viaje en pareja
No le gustó: Servicio y personal
The hotel overbooked and called me 2 hours before my check-in to tell me I no longer had a hotel room and there was nothing they could do except issue a refund.
Se hospedó 4 noches en agosto de 2023

2/10 Terrible

Adam

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2023

2/10 Terrible

Francis

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
I paid for my room through hotels.com. Had a receipt. The hotel employee charged me not only the $100 for incidentals but also the cost of the room! When I told him I had already paid for the room, he insisted that it wasn’t possible to pay for a room through a third party! I attempted to resolve this by using the virtual chat on hotels.com. Horrible experience. Hotel phones were down and so the hotels.com agent couldn’t speak with the hotel clerk. Fortunately the GM of the hotel was called by the clerk. Another employee had processed my reservation incorrectly. The charge of the room and the $100 incidental were reversed. I understand things happen but the clerk was insisting he was right when he was clearly wrong. I will not be using this hotel or hotels.com anymore after this experience.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

TeQuia

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Ronnie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Right off the highway...nice staff
Se hospedó 2 noches en julio de 2023