Servicio de la propiedad

Opiniones de Holiday Inn Express Hotel & Suites Shelbyville Indianapolis, an IHG Hotel

2.5 out of 5

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 270 de 521 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 155 de 521 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 55 de 521 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 521 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 521 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

8.6/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Olga A.

Le gustó: Servicios
Es la segunda vez que voy y me gusta mucho el hotel, porque esta bien limpio y eso para es muy importante.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 16 ene. 2024
Hello Olga A.,¡Nos complace saber que disfrutó su estadía con nosotros nuevamente! Nos enorgullece brindar un ambiente limpio para nuestros huéspedes, ya que consideramos que es un aspecto fundamental de su experiencia. Esperamos tener el placer de recibirlo una vez más en el futuro.

10/10 Excelente

Darwin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fue de lo mejor
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 21 mar. 2023
Hi Darwin,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excelente

Héctor

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena limpieza, personal agradable, cuartos comodos, buen desayuno.
Se hospedó 2 noches en octubre de 2021
Respuesta de Manager, el 8 oct. 2021
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

8/10 Bueno

Jason

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Jason,We're delighted to hear you had a positive experience at our hotel! Should you have any additional feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back again soon!

8/10 Bueno

Rhonda

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello Rhonda, We appreciate you taking the time to share your experience with us. We hope to welcome you back soon to create even more memorable moments together.

10/10 Excelente

Lisandra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 19 mar. 2024
Hello Lisandra,We appreciate your feedback and regret to hear of the challenges you faced during your stay. Your comments will be shared with the team for further review and improvement. Thank you for taking the time to share your experience with us.

8/10 Bueno

Jason

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 12 mar. 2024
Hello Jason, We are sorry to hear about your experience and appreciate you sharing your feedback with us. Please feel free to contact our management team directly to further discuss your concerns. Your satisfaction is important to us, and we would like the opportunity to address any issues you may have encountered.

10/10 Excelente

Rayona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 23 feb. 2024
Hello Rayona,We are pleased to hear that you had a wonderful stay with us! We strive to provide excellent service to all our guests and are delighted that you enjoyed your experience. If you ever plan to visit again, please don't hesitate to reach out to us directly.

10/10 Excelente

Joseph

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A place to find respite from the buzziness of life
Our stay at the Holiday Inn Express in Shelbyville was excellent. The front desk staff were very professional and showed a great deal of kindness and care. The rooms were very clean and provided a comfortable place of rest and enjoyment. The breakfast was very good and offered my family with a great start to our day. The pool was a little cool and my family and I really wished a hot tub was available, but everything was clean and offered a great place to find respite from our busy lives.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 16 feb. 2024
Hello Joseph,Thank you for your review of your recent stay at our Holiday Inn Express in Shelbyville. We're glad to hear that you found our front desk staff to be professional and caring, and that our clean rooms provided a comfortable stay for you and your family. We're also happy that our breakfast offered a great start to your day. While we understand your desire for a hot tub, we're pleased that our pool still provided a clean and enjoyable respite for you. We appreciate your feedback and hope to welcome you back in the future.

4/10 Malo

Stan, Seabrook

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 2 feb. 2024
Hello Stan,We're sorry to hear that your experience at our hotel was not up to your expectations. We value all feedback and would appreciate it if you could reach out to us directly to discuss any specific concerns you may have had during your stay. We want to ensure that we address any issues and make improvements for future guests.

10/10 Excelente

Jeannine

Le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 25 ene. 2024
Hello Jeannine,Thank you for picking our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service to all our guests and we are glad that we met your expectations. We hope to welcome you back soon for another excellent stay!

10/10 Excelente

Shawn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 17 ene. 2024
Hello Shawn,We are delighted to hear that you had an excellent stay with us! We appreciate your positive rating and are thrilled that you enjoyed your time at our hotel. If there is anything else we can do to make future visits even better, please do not hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excelente

Adam

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 13 ene. 2024
Hello Adam,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience. We appreciate your support and hope to have the pleasure of welcoming you back in the future.

10/10 Excelente

Kenny

Very nice
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 4 ene. 2024
Hello Kenny,Thank you for your kind words! We strive to provide a pleasant experience for our guests. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excelente

DAVID

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Way to go!
We were really impressed at the quality of things. Three things that we typically look for are quality, cost, and cleanliness. The hotel passed all the tests!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Hello DAVID,Thank you for taking the time to share your positive feedback! We are delighted to hear that the hotel met your expectations in terms of quality, cost, and cleanliness. It is always rewarding to know that our efforts towards providing a great experience are being noticed and appreciated. We hope to have the pleasure of welcoming you back in the future.

10/10 Excelente

Megan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 19 dic. 2023
Hello Megan,Thank you for your compliments on our hotel! We strive to provide a great experience for our guests and we are glad to hear that you had an enjoyable stay with us. We hope to welcome you back in the future for another great experience.

10/10 Excelente

Hector

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 15 dic. 2023
Hello Hector,We're thrilled to hear that you had a wonderful experience during your stay! Our team always strives to provide exceptional service. If you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excelente

Rosemary

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 3 ene. 2024
Hello Rosemary,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide exceptional service and create memorable moments for our guests. We hope to welcome you back soon for another pleasant stay.

6/10 Aceptable

Barbara

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 11 dic. 2023
Hello Barbara, We appreciate you choosing our hotel for your stay. If there's anything specific we could have done to improve your experience, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to better serve you in the future.

10/10 Excelente

Cynthia

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was the cleanest hotel I have ever seen. The breakfast was the best I have ever had at a hotel. Many options the food was fresh. The coffee was wonderful. The pool area was very clean and inviting. The workout room was clean. The staff was by far the friendliest staff of any hotel I have ever been in. We heard absolutely no noise from outside of our room. We couldn't hear the neighbors or their tv like you can in many hotels. By far the best hotel stay I have ever had. We stayed 3 nights and will be staying there anytime we are in the area.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager, el 29 nov. 2023
Hello Cynthia,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our hotel to be exceptionally clean, and that you enjoyed the breakfast with its wide variety of fresh food options. It's great to know that you appreciated the cleanliness of our pool and workout room, as well as the friendliness of our staff. We take pride in providing a quiet and comfortable environment for our guests. Your loyalty means a lot to us, and we look forward to welcoming you back whenever you are in the area.

8/10 Bueno

Darryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en octubre de 2023
Respuesta de Manager, el 5 nov. 2023
Hello Darryl,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and we apologize for any inconvenience you may have experienced. We strive to continuously improve our services and facilities to meet the expectations of our valued guests. We value your opinion and hope to welcome you back in the future for a more enjoyable stay.

8/10 Bueno

Collette, New London

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice. Nothing stood out felt safe.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 1 nov. 2023
Hello Collette,Thank you for choosing to stay with us. We're glad to hear that you had a pleasant and reassuring experience during your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

8/10 Bueno

Susan

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 11 nov. 2023
Hello Susan,We appreciate your rating and are glad to hear that you had an overall positive experience during your stay. If there's anything specific that you would like us to know or any suggestions you have for improvement, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 Excelente

Paula

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 11 nov. 2023
Hello Paula,Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a fantastic stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another excellent experience.

10/10 Excelente

Rick

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 26 sept. 2023
Hello Rick,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Nice
Comfortable room with plenty of space. Breakfast was the standard fair with a few extras and was nice and warm.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 21 sept. 2023
Dear Guest,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our breakfast as well as our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excelente

Victor

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy parking
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 19 sept. 2023
Hi Victor,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

8/10 Bueno

Marvin

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 4 oct. 2023
Hello Marvin,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms were nice. Breakfast could have been warmer. Some items were cold.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 1 sept. 2023
Hello Robert, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 Terrible

Nancy

Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 1 sept. 2023
Hello Nancy, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 11 ago. 2023
Hello Barbara,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excelente

Rocco, Arlington Heights

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great service five star hotel
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 7 ago. 2023
Hello Rocco,Thank you for your review and comments regarding our service. We appreciate you taking the time to share your experience.

10/10 Excelente

Richard

Viaje de negocios
Le gustó: Servicios
Reasonable price and very clean. Wish it wasn’t so close to I74. Lots of road noise.
Se hospedó 3 noches en julio de 2023
Respuesta de Manager, el 4 ago. 2023
Hello Richard,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our price. Please do consider us again on your next visit to the area.

8/10 Bueno

CHRIS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 2 ago. 2023
Hello CHRIS,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excelente

Lyra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 26 jul. 2023
Hello Lyra,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excelente

Brittany

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 26 jul. 2023
Hello Brittany,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excelente

john

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 12 ago. 2023
Hello john,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 Excelente

Rocco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very classy nice new hotel room
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 22 jul. 2023
Hi Rocco,Thank you for your review I’m glad you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

10/10 Excelente

Susan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Facility was hard to find from highway. Needs better signage to direct to building. Once there very nice.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 19 jul. 2023
Hi Susan,Thank you for taking the time Your feedback. Apologies that you were having a hard time with our hotel's location. We appreciate you and hope to see you again on your next visit.

10/10 Excelente

michele

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
staff was very pleasant, friendly and helpful
Se hospedó 4 noches en julio de 2023
Respuesta de Manager, el 15 jul. 2023
Hello michele,It means so much to have earned your business. We appreciate the feedback regarding our staff. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 15 jul. 2023
Hello William,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
All good
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 15 jul. 2023
Dear Guest,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
all good. was very clean and quiet.
Se hospedó 3 noches en junio de 2023
Respuesta de Manager, el 24 jun. 2023
Hi Karl,Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excelente

Joshua

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great and good breakfast in the morning!
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 19 jun. 2023
Hi Joshua,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excelente

Sue

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Manager, el 15 jun. 2023
Hello Sue,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excelente

Janis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 12 jun. 2023
Hello Janis,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excelente

Bradley E

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quick checking and checkout. Front desk attendant was very efficient and helpful
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 7 jun. 2023
Hi Bradley E,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excelente

Bridgiette

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and safe. Beds sleep great. Only downfall is you can hear the cars on the highway.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 3 jun. 2023
Hello Bridgiette,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

4/10 Malo

Steve

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Could have found a much better place.
Bottom sheet had brown stain on it; There was a “vacuuming” sound 24/7 that was sooo annoying; Room was not cleaned for 2nd day. We were told we had to ask for the room to be cleaned and to get fresh towels but we were never told this now did we read this anywhere.
Yuk!!!!!  Throw this sheet away!!!!!
Se hospedó 2 noches en mayo de 2023
Respuesta de Manager, el 27 may. 2023
Hello Steve,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and quiet
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 2 jun. 2023
Hello John,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.